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	<title>Comments on: KPIs should motivate Town Councils to serve better</title>
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		<title>By: massivelosses_sohow?</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-110694</link>
		<dc:creator>massivelosses_sohow?</dc:creator>
		<pubDate>Thu, 15 Oct 2009 11:17:49 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-110694</guid>
		<description>when they gambled away the sinking fund, they said its normal. but on the contrary, 
every late bill is slapped with fine and lawyer&#039;s letter, already spoke much of the government&#039;s stance towards its citizens.</description>
		<content:encoded><![CDATA[<p>when they gambled away the sinking fund, they said its normal. but on the contrary,<br />
every late bill is slapped with fine and lawyer&#8217;s letter, already spoke much of the government&#8217;s stance towards its citizens.</p>
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		<title>By: KopitiamApek</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109741</link>
		<dc:creator>KopitiamApek</dc:creator>
		<pubDate>Sat, 10 Oct 2009 05:28:36 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109741</guid>
		<description>37) kpsg 

//// i was sent lawyer letter demanding i pay my 350 dollars owed to TC plus the 300 over lawyer fees!!! making it over 700 plus!!! thats the TC for you.////

My post #29 refers: The cost of bringing those who can pay but persistent refused to pay only adds up to the S+C cost, which all other rule abiding resident will eventually end up paying. 

//// my bro who owned a car was not able to buy season ticket till the S &amp; C money owed is paid in full, thats how f#$% up our govt is.
blood suckers. ///////////

My post #21 refers:  There are some people who just do not want to pay on time. 

Are you part of the solution or part of the problem?</description>
		<content:encoded><![CDATA[<p>37) kpsg </p>
<p>//// i was sent lawyer letter demanding i pay my 350 dollars owed to TC plus the 300 over lawyer fees!!! making it over 700 plus!!! thats the TC for you.////</p>
<p>My post #29 refers: The cost of bringing those who can pay but persistent refused to pay only adds up to the S+C cost, which all other rule abiding resident will eventually end up paying. </p>
<p>//// my bro who owned a car was not able to buy season ticket till the S &amp; C money owed is paid in full, thats how f#$% up our govt is.<br />
blood suckers. ///////////</p>
<p>My post #21 refers:  There are some people who just do not want to pay on time. </p>
<p>Are you part of the solution or part of the problem?</p>
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		<title>By: The Singapore Daily &#187; Blog Archive &#187; Weekly Roundup: Week 41</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109728</link>
		<dc:creator>The Singapore Daily &#187; Blog Archive &#187; Weekly Roundup: Week 41</dc:creator>
		<pubDate>Sat, 10 Oct 2009 02:45:38 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109728</guid>
		<description>[...] Town Councils - The Temasek Review: Jalan Besar Town Council blames unemployed resident for S&amp;C arrears again and again - TOC: KPIs should motivate Town Councils to serve better [...]</description>
		<content:encoded><![CDATA[<p>[...] Town Councils &#8211; The Temasek Review: Jalan Besar Town Council blames unemployed resident for S&amp;C arrears again and again &#8211; TOC: KPIs should motivate Town Councils to serve better [...]</p>
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		<title>By: Debra Soong Mui Hong</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109714</link>
		<dc:creator>Debra Soong Mui Hong</dc:creator>
		<pubDate>Sat, 10 Oct 2009 01:34:33 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109714</guid>
		<description>#37, but the majority support them waht. non-stop somemore. 50 years in a row and counting for more.</description>
		<content:encoded><![CDATA[<p>#37, but the majority support them waht. non-stop somemore. 50 years in a row and counting for more.</p>
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		<title>By: kpsg</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109684</link>
		<dc:creator>kpsg</dc:creator>
		<pubDate>Fri, 09 Oct 2009 17:58:52 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109684</guid>
		<description>i was sent lawyer letter demanding i pay my 350 dollars owed to TC plus the 300 over lawyer fees!!! making it over 700 plus!!! thats the TC for you.
my bro who owned a car was not able to buy season ticket till the S &amp; C money owed is paid in full, thats how f#$% up our govt is.
blood suckers.</description>
		<content:encoded><![CDATA[<p>i was sent lawyer letter demanding i pay my 350 dollars owed to TC plus the 300 over lawyer fees!!! making it over 700 plus!!! thats the TC for you.<br />
my bro who owned a car was not able to buy season ticket till the S &amp; C money owed is paid in full, thats how f#$% up our govt is.<br />
blood suckers.</p>
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		<title>By: Tang Li</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109453</link>
		<dc:creator>Tang Li</dc:creator>
		<pubDate>Thu, 08 Oct 2009 18:08:30 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109453</guid>
		<description>When it comes to things like this, I think we should apply the same rules to government bodies that are applied to the rest of us. Look at it this way:

1 - Companies and Employees have KPI to make sure they deliver something - so why stop at Town Councils when enforcing KPI?

2 - You must accept competition for jobs from foreign talent cause the job needs to be filled by the best man available - so shouldn&#039;t we also open up cabinate positions for foreign talent? 

Just a thought we should all consider ;)</description>
		<content:encoded><![CDATA[<p>When it comes to things like this, I think we should apply the same rules to government bodies that are applied to the rest of us. Look at it this way:</p>
<p>1 &#8211; Companies and Employees have KPI to make sure they deliver something &#8211; so why stop at Town Councils when enforcing KPI?</p>
<p>2 &#8211; You must accept competition for jobs from foreign talent cause the job needs to be filled by the best man available &#8211; so shouldn&#8217;t we also open up cabinate positions for foreign talent? </p>
<p>Just a thought we should all consider ;)</p>
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		<title>By: commentator</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109436</link>
		<dc:creator>commentator</dc:creator>
		<pubDate>Thu, 08 Oct 2009 16:35:33 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109436</guid>
		<description>Even with so many in arrears, Dr Teo can still claim that the TC is making profits overall despite the millions lost on toxic investments.

Looks like we have been grossly over-charged in the first place.</description>
		<content:encoded><![CDATA[<p>Even with so many in arrears, Dr Teo can still claim that the TC is making profits overall despite the millions lost on toxic investments.</p>
<p>Looks like we have been grossly over-charged in the first place.</p>
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		<title>By: KopitiamApek</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109349</link>
		<dc:creator>KopitiamApek</dc:creator>
		<pubDate>Thu, 08 Oct 2009 12:29:51 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109349</guid>
		<description>32) Anon 

Sorry, I cannot follow the logic of what you wrote.
There is no analogy. It is a fact that condo face this problem, whereby the able refuses to pay on time. Late charges are imposed to act as an deterrent.

Your question of &quot;why do our Ministers demand millions of dollar salaries when they claimed that $350 a month is enough handout for those unable to fend for themselves&quot; is a oft used argument in TOC for any and every topic, but it has no relevance to my post.

I cannot understand what you mean when you wrote &quot;Besides, those in condo don’t claim to be serving the people, unlike the pappies. &quot;
What has that got to do with what I wrote?</description>
		<content:encoded><![CDATA[<p>32) Anon </p>
<p>Sorry, I cannot follow the logic of what you wrote.<br />
There is no analogy. It is a fact that condo face this problem, whereby the able refuses to pay on time. Late charges are imposed to act as an deterrent.</p>
<p>Your question of &#8220;why do our Ministers demand millions of dollar salaries when they claimed that $350 a month is enough handout for those unable to fend for themselves&#8221; is a oft used argument in TOC for any and every topic, but it has no relevance to my post.</p>
<p>I cannot understand what you mean when you wrote &#8220;Besides, those in condo don’t claim to be serving the people, unlike the pappies. &#8221;<br />
What has that got to do with what I wrote?</p>
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		<title>By: Anon</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109332</link>
		<dc:creator>Anon</dc:creator>
		<pubDate>Thu, 08 Oct 2009 10:20:04 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109332</guid>
		<description>@ 21) KopitiamApek

&quot;On the other hand, there are similar maintenance fee arrears problem also occurs in high end condos. So what does that says?&quot;

You want to use analogy, then why do our Ministers demand millions of dollar salaries when they claimed that $350 a month is enough handout for those unable to fend for themselves?

Besides, those in condo don&#039;t claim to be serving the people, unlike the pappies.</description>
		<content:encoded><![CDATA[<p>@ 21) KopitiamApek</p>
<p>&#8220;On the other hand, there are similar maintenance fee arrears problem also occurs in high end condos. So what does that says?&#8221;</p>
<p>You want to use analogy, then why do our Ministers demand millions of dollar salaries when they claimed that $350 a month is enough handout for those unable to fend for themselves?</p>
<p>Besides, those in condo don&#8217;t claim to be serving the people, unlike the pappies.</p>
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		<title>By: Realist</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109269</link>
		<dc:creator>Realist</dc:creator>
		<pubDate>Thu, 08 Oct 2009 06:02:23 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109269</guid>
		<description>The harassment has started. Heard from several residents in Bukit Batok that the TC has started sending lawyer letters (so you incurr legal cost) and has staff  knocking on the doors of people who owe arrears. The visits are mainly carried out at night and the staff demand partial payment in cash when they visit. This becomes a routine till full payment is made. To do this, the TC either has hired additional staff or has farmed out the collection to another party. Either way its an addition to the operating cost. 
As someone pointed out, we still have not seen any action for the loses suffered by the TC and the call for accountability and transparency has resulted in the people being penalised. We also have not had a valid explanation for the 8 months bonus issue and one wonders how top heavy these TC are and how much they are spending of wages and bonuses. The question is were the residents consulted before the KPI were formulated. When I talk about residents I do not mean the grassroot stooges.</description>
		<content:encoded><![CDATA[<p>The harassment has started. Heard from several residents in Bukit Batok that the TC has started sending lawyer letters (so you incurr legal cost) and has staff  knocking on the doors of people who owe arrears. The visits are mainly carried out at night and the staff demand partial payment in cash when they visit. This becomes a routine till full payment is made. To do this, the TC either has hired additional staff or has farmed out the collection to another party. Either way its an addition to the operating cost.<br />
As someone pointed out, we still have not seen any action for the loses suffered by the TC and the call for accountability and transparency has resulted in the people being penalised. We also have not had a valid explanation for the 8 months bonus issue and one wonders how top heavy these TC are and how much they are spending of wages and bonuses. The question is were the residents consulted before the KPI were formulated. When I talk about residents I do not mean the grassroot stooges.</p>
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		<title>By: Time for Change</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109242</link>
		<dc:creator>Time for Change</dc:creator>
		<pubDate>Thu, 08 Oct 2009 03:58:50 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109242</guid>
		<description>These greedy PAP MPs are cold and heartless. They have given themselves huge pay increases while the number of hardcore poor in Singapore increases&gt;

From my own observation, many there are more homeless Singaporeans now that there were twenty years ago. Fortunately for these callous PAP MPs there are no harsh winters in Singapore. If not, they would have been thrown out long time ago when people read of the homeless dying on the streets.

In any case, we have to vote them out now. Vote opposition.</description>
		<content:encoded><![CDATA[<p>These greedy PAP MPs are cold and heartless. They have given themselves huge pay increases while the number of hardcore poor in Singapore increases&gt;</p>
<p>From my own observation, many there are more homeless Singaporeans now that there were twenty years ago. Fortunately for these callous PAP MPs there are no harsh winters in Singapore. If not, they would have been thrown out long time ago when people read of the homeless dying on the streets.</p>
<p>In any case, we have to vote them out now. Vote opposition.</p>
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		<title>By: Depresso</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109234</link>
		<dc:creator>Depresso</dc:creator>
		<pubDate>Thu, 08 Oct 2009 03:40:08 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109234</guid>
		<description>Quoting from No Clothers Emperor at 19),

&quot;As to why town council’s management of its finances not being one of the KPIs, other than the number of HDB units in arrears, the MND’s expert committee spin is that finance, including its loses in investments of its sinking fund, is NOT a CORE function.&quot; Forgive me for missing this out on the MSM and this having to quote from you.

Not being a core function doesn&#039;t mean it should be exlucded from the KPI. It simply means lesser weightage should be attributed to the non-core functions in the KPI. All functions, regardless important or non-important or not, should be measured.</description>
		<content:encoded><![CDATA[<p>Quoting from No Clothers Emperor at 19),</p>
<p>&#8220;As to why town council’s management of its finances not being one of the KPIs, other than the number of HDB units in arrears, the MND’s expert committee spin is that finance, including its loses in investments of its sinking fund, is NOT a CORE function.&#8221; Forgive me for missing this out on the MSM and this having to quote from you.</p>
<p>Not being a core function doesn&#8217;t mean it should be exlucded from the KPI. It simply means lesser weightage should be attributed to the non-core functions in the KPI. All functions, regardless important or non-important or not, should be measured.</p>
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		<title>By: KopitiamApek</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109230</link>
		<dc:creator>KopitiamApek</dc:creator>
		<pubDate>Thu, 08 Oct 2009 03:36:51 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109230</guid>
		<description>&#039;We can take them to court but it&#039;s a long process. The cost of collecting payments is also high in terms of manpower costs and legal expenses&quot;

That is the statement from the TC.

&quot;persistent arrears households are charged in court, fined, and jailed if they cannot pay the fine&quot;

This is what the writer wrote.

&quot;why are there so many still in arrears?&quot;

This is what the writer asked.

The answer to that  is vital. What percentage of those in arrears are in dire need of help and how many are just simply exploiting the situation.

The cost of bringing those who can pay but persistent refused to pay only adds up to the S+C cost, which all other rule abiding resident will eventually end up paying.</description>
		<content:encoded><![CDATA[<p>&#8216;We can take them to court but it&#8217;s a long process. The cost of collecting payments is also high in terms of manpower costs and legal expenses&#8221;</p>
<p>That is the statement from the TC.</p>
<p>&#8220;persistent arrears households are charged in court, fined, and jailed if they cannot pay the fine&#8221;</p>
<p>This is what the writer wrote.</p>
<p>&#8220;why are there so many still in arrears?&#8221;</p>
<p>This is what the writer asked.</p>
<p>The answer to that  is vital. What percentage of those in arrears are in dire need of help and how many are just simply exploiting the situation.</p>
<p>The cost of bringing those who can pay but persistent refused to pay only adds up to the S+C cost, which all other rule abiding resident will eventually end up paying.</p>
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		<title>By: Debra Soong</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109217</link>
		<dc:creator>Debra Soong</dc:creator>
		<pubDate>Thu, 08 Oct 2009 03:17:38 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109217</guid>
		<description>Actually, there is a FAST and Furious way out of all these issues.
We must have change but only Big Change can create the change we need.</description>
		<content:encoded><![CDATA[<p>Actually, there is a FAST and Furious way out of all these issues.<br />
We must have change but only Big Change can create the change we need.</p>
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		<title>By: Knowledge Is Power</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109209</link>
		<dc:creator>Knowledge Is Power</dc:creator>
		<pubDate>Thu, 08 Oct 2009 03:02:07 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109209</guid>
		<description>The more I think of it, the more outraged and shocked I am. Jailing our struggling citizens for arrears?! OMG, what type of country is that? 
We MUST throw all these mother frockers out! What have they done to our nation? Squandering billions away (eg: Temasek) and committing stupid errors (eg; Mas Selamat) without any fear nor accountability, and then forcing citizens to all kinds of harships (eg perpetual relentless increase costs of living).

Hello Singapore??!!!, what have you done to your own homeland? WAKEP UP! Get/VOTE these greed infested cowards &amp; leeches OUT!!!! Stop complaining and ACTUP! Words are cheap!\

Stop deluding yourself that there&#039;s nothing we can do- NO, NO, NO, NO, NO! Even if you were DEAD, you still can rise up and curse these losers! Rising from the grave is not reserved for MM unless he paid the underworld billions of hell money-and we all know, like his legacy, is worthless!

If we are still BLIND to all these legalized corruption and still not vote these evils out once and for all, then Singapore deserves to rot-period! No hope.</description>
		<content:encoded><![CDATA[<p>The more I think of it, the more outraged and shocked I am. Jailing our struggling citizens for arrears?! OMG, what type of country is that?<br />
We MUST throw all these mother frockers out! What have they done to our nation? Squandering billions away (eg: Temasek) and committing stupid errors (eg; Mas Selamat) without any fear nor accountability, and then forcing citizens to all kinds of harships (eg perpetual relentless increase costs of living).</p>
<p>Hello Singapore??!!!, what have you done to your own homeland? WAKEP UP! Get/VOTE these greed infested cowards &amp; leeches OUT!!!! Stop complaining and ACTUP! Words are cheap!\</p>
<p>Stop deluding yourself that there&#8217;s nothing we can do- NO, NO, NO, NO, NO! Even if you were DEAD, you still can rise up and curse these losers! Rising from the grave is not reserved for MM unless he paid the underworld billions of hell money-and we all know, like his legacy, is worthless!</p>
<p>If we are still BLIND to all these legalized corruption and still not vote these evils out once and for all, then Singapore deserves to rot-period! No hope.</p>
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		<title>By: ACACIA</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109207</link>
		<dc:creator>ACACIA</dc:creator>
		<pubDate>Thu, 08 Oct 2009 02:53:41 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109207</guid>
		<description>8) Ang Kong Kia on October 7th, 2009 1.00 pm 

For these people, the flat is the only asset they have. 
I find it quite amazing to throw people into jail for the SC and powerbills.
You go to the one of the courts for fines , and you will find the magistrate handing out jail terms to these poor people. No wonder our jails are so filled up.
Have they committed a crime, I don&#039;t think so. Its the situation that they are caught in and this is caused by the government. Many have called for the government to be voted out. If we do not take the courage to do so now, we will be in for many more difficult years, vote the current (PAP ) government out.</description>
		<content:encoded><![CDATA[<p>8) Ang Kong Kia on October 7th, 2009 1.00 pm </p>
<p>For these people, the flat is the only asset they have.<br />
I find it quite amazing to throw people into jail for the SC and powerbills.<br />
You go to the one of the courts for fines , and you will find the magistrate handing out jail terms to these poor people. No wonder our jails are so filled up.<br />
Have they committed a crime, I don&#8217;t think so. Its the situation that they are caught in and this is caused by the government. Many have called for the government to be voted out. If we do not take the courage to do so now, we will be in for many more difficult years, vote the current (PAP ) government out.</p>
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		<title>By: loop</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109206</link>
		<dc:creator>loop</dc:creator>
		<pubDate>Thu, 08 Oct 2009 02:50:09 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109206</guid>
		<description>I must apologise for my ignorance.  You mean people have to go to jail for not paying S&amp;CC?  This is so ridiculous.  Town Councils should conduct more visits to gauge the plight of these people &amp; provide help accordingly.  Please don&#039;t drive people to sleep on the streets or park benches!</description>
		<content:encoded><![CDATA[<p>I must apologise for my ignorance.  You mean people have to go to jail for not paying S&amp;CC?  This is so ridiculous.  Town Councils should conduct more visits to gauge the plight of these people &amp; provide help accordingly.  Please don&#8217;t drive people to sleep on the streets or park benches!</p>
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		<title>By: New Era</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109189</link>
		<dc:creator>New Era</dc:creator>
		<pubDate>Thu, 08 Oct 2009 00:07:52 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109189</guid>
		<description>How does throwing the breadwinner in jail help these poor families settle their SC&amp;C. It only causes more hardship. These PAPies are just plain evil. 

Please help the poor instead of throwing them in jail.</description>
		<content:encoded><![CDATA[<p>How does throwing the breadwinner in jail help these poor families settle their SC&amp;C. It only causes more hardship. These PAPies are just plain evil. </p>
<p>Please help the poor instead of throwing them in jail.</p>
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		<title>By: Cold Hard Cash</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109186</link>
		<dc:creator>Cold Hard Cash</dc:creator>
		<pubDate>Wed, 07 Oct 2009 23:23:56 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109186</guid>
		<description>i fail to see how chasing after arrears shld be made a KPI. 

i think residents are more concerned about how funds are used. We rather have a detailed breakdown (e.g. collections, maintenance works, how sinking funds are invested etc) and a say in how these are managed. the last KPI cld have been to measure how town councils truly meet the needs of the citizens - they send detailed reports of the use of funds and residents vote on their level of satisfaction. ie somewhat along the line of a private condo management committee seeking residents&#039; approval in managing estate.

the pap jolly well knows that one of our top concerns is that they are charging way too much for s&amp;c. we can see that in 

- their indifference when losing millions in share-punting
- enormous size of sinking funds
- unnecessary repair work (e.g. in Pasir Ris, there are some blocks that get repainted/ pathway in garden that get repaved/void deck recemented in 5 years)

instead of addressing our concern, they set up the last kpi to address their MONEY mind. to add salt to the injury, they dress up the kpi and try to convince us that this is good for us!

what do residents want? to squeeze the last dollars from the poor or a say in how funds are used, with the possibility of lowering the charges?</description>
		<content:encoded><![CDATA[<p>i fail to see how chasing after arrears shld be made a KPI. </p>
<p>i think residents are more concerned about how funds are used. We rather have a detailed breakdown (e.g. collections, maintenance works, how sinking funds are invested etc) and a say in how these are managed. the last KPI cld have been to measure how town councils truly meet the needs of the citizens &#8211; they send detailed reports of the use of funds and residents vote on their level of satisfaction. ie somewhat along the line of a private condo management committee seeking residents&#8217; approval in managing estate.</p>
<p>the pap jolly well knows that one of our top concerns is that they are charging way too much for s&amp;c. we can see that in </p>
<p>- their indifference when losing millions in share-punting<br />
- enormous size of sinking funds<br />
- unnecessary repair work (e.g. in Pasir Ris, there are some blocks that get repainted/ pathway in garden that get repaved/void deck recemented in 5 years)</p>
<p>instead of addressing our concern, they set up the last kpi to address their MONEY mind. to add salt to the injury, they dress up the kpi and try to convince us that this is good for us!</p>
<p>what do residents want? to squeeze the last dollars from the poor or a say in how funds are used, with the possibility of lowering the charges?</p>
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		<title>By: Raky</title>
		<link>http://theonlinecitizen.com/2009/10/kpis-should-motivate-town-councils-to-serve-better/comment-page-1/#comment-109152</link>
		<dc:creator>Raky</dc:creator>
		<pubDate>Wed, 07 Oct 2009 14:52:01 +0000</pubDate>
		<guid isPermaLink="false">http://theonlinecitizen.com/?p=14500#comment-109152</guid>
		<description>Not being able to afford the S &amp; C are the poorest of the poor ! They can hardly put food on the table - surviving on canned foods supplied by volunteers !
Having to cope emotionally with their worries on a daily basis they are then burdened further by being charged in court and fined - how much more blood can one squeeze from a rock !
If they are unable to service their S &amp; C, what about the other evil - PUB - which is a greater burden ! Heard that more than 3,000 household are without water and electricity !
Where are the compassion and dignity when one is poor ? So far it&#039;s all talk and no action - cause WORDS are CHEAP !</description>
		<content:encoded><![CDATA[<p>Not being able to afford the S &amp; C are the poorest of the poor ! They can hardly put food on the table &#8211; surviving on canned foods supplied by volunteers !<br />
Having to cope emotionally with their worries on a daily basis they are then burdened further by being charged in court and fined &#8211; how much more blood can one squeeze from a rock !<br />
If they are unable to service their S &amp; C, what about the other evil &#8211; PUB &#8211; which is a greater burden ! Heard that more than 3,000 household are without water and electricity !<br />
Where are the compassion and dignity when one is poor ? So far it&#8217;s all talk and no action &#8211; cause WORDS are CHEAP !</p>
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