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What happens to my feedback?

Co-editor of the TOC, Mr Choo Zheng Xi, urged the Government to join the debate in not just the mainstream media but also in the new media. He pushed his point by saying: “Don’t just speak to the converted.” By taking a more all-embracing approach, he said, the Government will be able to reach a far wider audience.

From TODAY

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From TODAY, May 23, 2008:

Alicia Wong
[email protected]

THERE is Reach, then there is Rap. But where is the all-important Response?

It was a civil servant who put that sharp question to a minister at a new media conference yesterday, wanting to know what is the result of the public response to government policies that go to the feedback agency.

Implicit in the question from Ms Kathryn Ng, director of market development at SingHealth, to Minster for Community Development, Youth and Sports Vivian Balakrishnan was this: Does it all end in a big, dark hole?

She followed up by highlighting two things:

If the public is told what happens to their feedback, it will go a great way in building better trust between the ruler and ruled.

And with the proliferation of new communication technologies and techniques, what better tool than the new media to show that the citizens’ views are being listened to and acted upon?

Conceding the point, Dr Balakrishnan said: “The glass is not full, but it is filling up.”

He said: “We are trying to share information … decentralise decision making.” It is easy to say “no” but to get to “yes” requires imagination and ingenuity.

Responding to another comment that young people want the Government to listen to them and not convey messages with rap videos, Dr Balakrishnan said “the key is authenticity” and people will see through a “contrived performance”.

While he personally will not do a rap video or karaoke because it is “not me”, he said, it was up to the organisation to decide if the action was authentic.

“Leadership can’t be hostage to every idea expressed or every view or every solution offered. But at the end of the day, leadership still needs to convince people that … an honest credible decision (across suggestions) was made,” Dr Balakrishnan said.

It is natural for young people, on their way to establishing their individuality, to be skeptical, but at least it shows they care, he said.

When it comes to using the Internet – which presents a myriad of fragmented views – to engage people, both the Minister and dean of the Lee Kuan Yew School of Public Policy Kishore Mahbubani believe that that is the route to be taken.

Prof Mahbubani, who spoke on the declining trust in institutions the world over, said Governments have to revert to the “time-tested ways” of integrity, ingenuity and imagination to reach citizens.

“Never lie, always be credible and listen to honestly-held views of responsible people, especially when they are different from yours,” said Dr Balakrishnan making the point that that was his credo on online communication.

Be it traditional or new media, certain “key considerations” remain, added the Minister.

Both forms of media offer great economic and social opportunity, but the government will not tolerate threats that may compromise security or public order.

The Government also wants to nurture a “cohesive population,” with Singaporeans taking co-ownership and participating in the challenges and solutions to Singapore‘s future.

Netizens Today spoke to offered their views on how the Government could engage with citizens online.

Saying that the Government is “trying extremely hard,” Mr Leong Sze Hian, regular contributor to local blog site The Online Citizen (TOC), suggested inviting criticisms on Government or Government-linked websites.

Co-editor of the TOC, Mr Choo Zheng Xi, urged the Government to join the debate in not just the mainstream media but also in the new media. He pushed his point by saying: “Don’t just speak to the converted.”

By taking a more all-embracing approach, he said, the Government will be able to reach a far wider audience.

Senior research fellow at the Institute of Policy Studies Tan Tarn How suggested the Government be more proactive in pushing out information through Really Simple Syndication or email.

The government also needs to talk to bloggers, he said, perhaps invite the more credible ones to press conferences: “There is some frustration because they are ignored.”

Award-winning film director from Malaysia, Ms Yasmin Ahmad and a speaker at yesterday’s 7th annual conference organised by the PR Academy, had this to say. If she had to market Singapore to skeptics overseas, she would first handle Singaporeans’ perception of their own country.

“Firstly, once you feel good about yourself, chances are the world will see you in the same way. Secondly, you won’t care (what they think.)”

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Indonesia

Miss Universe cuts ties with Indonesia chapter after harassment allegations

The Miss Universe Organization severs ties with Indonesia franchise due to harassment claims. Malaysia edition canceled.

Women allege body checks before pageant. Investigation launched. Safety prioritized.

Indonesia winner to compete in November finale. Height requirement controversy.

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WASHINGTON, UNITED STATES — The Miss Universe Organization has cut ties with its Indonesia franchise, it announced days after allegations of sexual harassment, and will cancel an upcoming Malaysia edition.

In the complaint, more than a half dozen women said all 30 finalists for Miss Universe Indonesia were unexpectedly asked to strip for a supposed body check for scars and cellulite two days before the pageant’s crowning ceremony in Jakarta.

Their lawyer said Tuesday that five of the women had their pictures taken.

“In light of what we have learned took place at Miss Universe Indonesia, it has become clear that this franchise has not lived up to our brand standards, ethics, or expectations,” the US-based Miss Universe Organization posted Saturday night on social media site X, formerly known as Twitter.

It said that it had “decided to terminate the relationship with its current franchise in Indonesia, PT Capella Swastika Karya, and its National Director, Poppy Capella.”

It thanked the contestants for their bravery in coming forward and added that “providing a safe place for women” was the organization’s priority.

Jakarta police spokesman Trunoyudo Wisnu Andiko said Tuesday that an investigation into the women’s complaint has been launched.

The Indonesia franchise also holds the license for Miss Universe Malaysia, where there will no longer be a competition this year, according to the New York-based parent organizer.

In a lengthy statement posted to Instagram, Indonesia franchise director Capella denied involvement in any body checks.

“I, as the National Director and as the owner of the Miss Universe Indonesia license, was not involved at all and have never known, ordered, requested or allowed anyone who played a role and participated in the process of organizing Miss Universe Indonesia 2023 to commit violence or sexual harassment through body checking,” she wrote.

She added that she is against “any form of violence or sexual harassment.”

The Jakarta competition was held from 29 July to 3 August to choose Indonesia’s representative to the 2023 Miss Universe contest, and was won by Fabienne Nicole Groeneveld.

Miss Universe said it would make arrangements for her to compete in the finale, scheduled for November in El Salvador.

This year’s Indonesia pageant also came under fire for announcing a “significant change in this (year’s) competition guidelines” with the elimination of its minimum height requirement after it had crowned a winner.

In its statement, the Miss Universe Organization said it wanted to “make it extremely clear that there are no measurements such as height, weight, or body dimensions required to join a Miss Universe pageant worldwide.”

— AFP

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Malaysia

A Perodua service centre in Kuantan, Malaysia went viral for its strict dress code, Perodua responds

A dress code for vehicle servicing? A Malaysian car brand’s service centre dress code signage has puzzled netizens, raising queries about the need for attire rules during a routine service.

The manufacturer responded with an official statement after a flurry of comments, seeking to clarify and apologize.

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MALAYSIA: A dress code signage positioned at a service centre belonging to a prominent Malaysian car brand has sparked bewilderment among Malaysian netizens, who question the necessity of adhering to attire guidelines for a simple vehicle servicing.

The signage explicitly delineates clothing items that are deemed unsuitable, including sleeveless tops, short skirts, abbreviated pants, and distressed jeans.

The car manufacturer swiftly found itself flooded with comments from both inquisitive and irked Malaysian netizens. This surge in online activity prompted the company to issue an official statement aimed at clarifying the situation and extending an apology.

In a post that gained significant traction on the social media platform, politician Quek Tai Seong of Pahang State, Malaysia, shared an image to Facebook on Monday (7 Aug).

The image showcased a dress code sign prominently displayed at a Perodua Service Centre in Kuantan. Within the post, Quek posed the question: “Is this dress code applicable nationwide, or is it specific to this branch?”

The signage reads, “All customers dealing with Perodua Service Kuantan 1, Semambu, are requested to dress modestly and appropriately.”

Adding visual clarity to these guidelines, the sign features illustrative graphics that explicitly outline clothing items deemed unacceptable, including sleeveless tops, short skirts, short pants, and ripped jeans.

Delineating the specifics of the dress code, the signage stipulates that male visitors are expected to don shirts accompanied by neckties, opt for long pants, and wear closed shoes.

Conversely, female visitors are advised to don long-sleeved shirts, full-length skirts, and closed-toe footwear.

Perodua’s dress code sparks online uproar

Following the rapid spread of the post, Perodua’s official Facebook page found itself inundated with comments from both intrigued and frustrated Malaysian netizens, all seeking clarifications about the newly surfaced dress code policy.

Amidst the flurry of comments, numerous incensed netizens posed pointed questions such as, “What is the rationale behind the introduction of such regulations by the management? We demand an explanation.”

Another netizen expressed their dissatisfaction, arguing against the necessity of the rule and urging Perodua to take inspiration from the practices of other 4S (Sales, Service, Spare Parts, and Survey) automotive dealerships.

A concerned Facebook user chimed in, advocating for a more lenient stance, asserting that attempting to dictate customers’ clothing choices might not be in the company’s best interest.

Someone also commented in an angry tone, “Oi what is this? Going there for car service, not interview or working, right.”

As the discourse unfolded, it became evident that while some inquiries carried genuine weight, others chose to inject humor into the situation, playfully remarking, “If I wanted to buy a Myvi, I should buy or rent a formal attire first.”

“I sell economy rice at a hawker centre, I have never worn a long sleeve shirt and a tie… I guess I will not buy a Perodua car then.”

“I guess they will not serve those who wear short pants.”

Perodua addresses dress code controversy

As reported by Chinese media outlet Sin Chew Daily News, the manager of Kuantan’s Perodua Service Centre had acknowledged that the images on the dress code signage were misleading.

In response, the manager divulged that discussions had transpired with the head office, leading to the prompt removal of the signage to prevent any further misconceptions.

The manager clarifies, “We do encourage visitors to adhere to the dress etiquette, but we won’t go to the extent of restricting their choice of attire.”

He also revealed that currently, no complaints have been directly received from the public.

However, feedback from certain customers was relayed through Perodua’s agents.

Perodua also released an official statement by chief operating officer JK Rozman Jaffar on Wednesday (9 Aug) regarding the dress code on their official Facebook page.

The statement stated the dress code etiquette is not aligned with their official guidelines and they are currently conducting an official investigation on the matter followed by corrective measures to avoid the same incident from happening.

Perodua also extends its apologies for any inconvenience caused.

 

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