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Ethics and morality in public service

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by Walter Jayandran

In the wake of recent revelations of criminal offences among public and community service officials, one is justified in asking whether there is a systemic problem of ethical behavior and morality defects in public service agencies. In fact, what are the causes of this increase in public and community service ethical lapses?

It appears that not much has been learnt about individual ethical fitness from the myriad corporate malfeisance , events of gigantic misappropriations such as in Enron, and the host of recent global financial institutional misdemeanors. There is growing concerns for a new focus on leadership criteria based on moral aptitude. If nothing is done to improve ethics and morality issues, the public will soon lose trust and confidence in these public service agencies.

Most of us have an internal ‘moral compass’ that indicates to us what is right and wrong with regard to our own thinking and actions and that of others. Integrity while difficult to define in a few words, could be defined as the personal quality of having high moral principles, being reliable (consistent), honest and trustworthy.

Ethical behaviour requires that we use our moral compass to guide us in our interactions with others. Ethical behaviour is also about the ability to inspire trust in others.

More often than not, discussions about ethics in organizations reflect only the “individualistic approach” to moral responsibility. According to this approach, every person in an organization is morally responsible for his or her own behavior, and any efforts to change that behavior should focus on the individual.

But there is another way of understanding responsibility, which is reflected in the “communal approach.” Here individuals are viewed not in isolation, but as members of communities that are partially responsible for the behavior of their members. So, to understand and change an individual’s behavior we need to understand and try to change the community.

Ethical behavior in business is critical. Personal moral standards have to be impeccable. How much more important is it to have the highest moral standards when one is in public service?

If ethics and morality are important for groups and organizations, they should also be important for public officials, and for very much the same reasons. York Willbern, in an article entitled “Types and Levels of Public Morality,” argues for six types or levels of morality (or ethics) for public officials. The six levels he differentiates are: basic honesty and conformity to law; conflicts of interest; service orientation and procedural fairness; the ethic of democratic responsibility; the ethic of public policy determination; and the ethic of compromise and social integration. For the purpose of this article, I shall highlight on the first three.

Public officials are given the trust of the public to develop and carry out policies that are in the public’s best interest. Living up to this trust has a significant impact on the national will; public confidence is essential to the exercise of national power. Thus public officials have a moral duty to act in a trustworthy manner.

This brings us to the question of how community leaders are identified and assessed and groomed. Are we to rely on just the recommendations of an MP ?

Much of a person’s ethical standards are formed through upbringing and the value system established within his or her family environment. Developing a moral compass later in life is not easy.

Ensuring ethical fitness in a proactive manner will result in preventive, rather than corrective, ethical management. We have read reports of many young foreigners being eager to serve in grassroots organizations. That is fine so long as proper screening and background checks are made to ensure proper motivation to serve the community. Is there a robust process in place to ensure the right people are engaged? Many organizations use psychometric tests that provide some insights into the personal motivations and hidden values, beliefs and attitudes that interviewers and recruiters may not pick up in interviews. As the saying goes in HR circles – “ hire right, manage easy.” Agencies also need to seek background information from past employers, and people who have interacted with the applicants in professional and other facets of the individual’s life. By obtaining inputs from varying sources, one can prevent potential ethical misadventures.

The organization as an ethical environment

At a minimum, a code of conduct must be in place, specific to the ethical issues confronted in the service. It should be the subject of ethics training that focuses on actual dilemmas likel Organizations must also ensure that perceived ethical violations are adequately investigated and that wrongdoing is punished. Research suggests that unless ethical behavior is rewarded and unethical behavior punished, written codes of conduct are unlikely to be effective.

Building an ethical climate

Basic honesty and conformity to law The public servant is morally bound, just as are other persons, to tell the truth, to keep promises, to respect the person and the property of others, and to abide by the requirements of the law.

Conflict of interest. This relates to public officials, because it deals with the conflict between advancing the public interest, which a public official is charged to do, and advancing one’s self-interest. The duty here is to ensure that the public interest comes first, and that one does not advance his own personal interest at the expense of the public.

Service orientation and procedural fairness. The moral obligation of public servants is to follow established procedures, and not to use their power to circumvent those procedures for their own convenience or benefit. Power must be used fairly and for the benefit of the public.

Specific Strategies

  • Establish rules which require public officials to give reasons for their official decisions;
  • Institute management approaches that enable public officials to deal assertively with corruption and unethical practice when they encounter it, even at the risk of offending their superiors.
  • ‘whistleblower’ protection law to protect appropriate ‘public interest disclosures’ of wrongdoing by officials;
  • ethics audits to identify risks to the integrity of the most important processes (for example financial management, tendering, recruitment and promotion, dismissal and discipline);
  • new Human Resource Management strategies (which link, for example, ethical performance with entry and advancement, and ethical ‘under-performance’ with disciplinary processes), merit based promotion and recruitment, anti-discrimination protection;
  • training and development in the content and rationale of Ethics Codes, the application of ethical management principles, the proper use of official power, and the requirements of professional responsibility, and
  • effective external and internal complaint and redress procedures.

Conclusion

Whatever the reasons or excuses for the failures by public and community leaders, it is hoped that the deterioration is arrested and resolved in order for public trust to be regained.

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LHY’s eulogy: Dr Lee Wei Ling, brilliant doctor and devoted daughter

In his eulogy, Lee Hsien Yang fondly remembered his sister, Dr Lee Wei Ling, as a brilliant doctor and devoted daughter who cared deeply for their parents, Lee Kuan Yew and Kwa Geok Choo. He described her as a lifelong fighter, determined to right wrongs and speak truth to power, seeing herself as a modern-day Don Quixote.

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Eulogy by Lee Hsien Yang, younger brother of Dr Lee Wei Ling, for her funeral on 12 October 2024 

Wei Ling and I have always been completely different, but we have always been close. We grew up together, and in the nature of our family, were each other’s closest family. She was almost 3 years older; Loong was in turn about 3 years her senior, but was a loner. So Ling and I grew up playing with each other. Of course, when we were little, there were physical fights. One scar I still carry from a particularly vigorous encounter serves as a reminder.

Right from the outset, Ling was always a tomboy and a fighter, and until I outgrew her, I was disadvantaged in our skirmishes. She was tough and strong and, whilst we disagreed and continued to disagree on much, I loved and admired her dearly. She carried that spirit of a fighter throughout her life, seeking to right wrongs, with a preparedness to speak truth to power.

She was straight as an arrow, and would not mince her words. She had a reckless streak and could be impetuous. She saw herself as a modern day Don Quixote: an idealist, a hero, determined with dogged tenacity, stoic and ever-conscious of the need to withstand suffering.

Ling strove hard throughout her life to excel. She was outstanding academically – studious, driven, and intense. Perhaps her competitive fighting spirit came from a desire to be recognised and valued by our parents, even though she was second born and a girl. She loved animals and wanted to be a vet but was persuaded by our parents to pursue medicine instead.

Always wanting to earn their approval, she graduated at the top of her class in medical school in Singapore and won a slew of prizes. Today, when I look back, I wish our family had acknowledged and recognised at home her accomplishments. It would have meant the world to her.

Physical fitness was also something she excelled at and both my father and myself value physical fitness from her encouragement. She was a superb long distance runner. Because of her, my father gave up golf and took up jogging. While I am reasonably fit, and could easily pass my physical fitness tests with flying colours, Ling was always a better long distance runner.

Ling and I attended karate class together and she became a Karate black belt; she was not someone to be messed with! She exercised with fanatical devotion and her typical regime would involve hours of exercise on a cross trainer, a rowing machine and swimming. As she aged and became prone to injury, she resented having to scale back her exercise regime. Ling sought in running, and in life, to “fill the unforgiving minute With sixty seconds’ worth of distance run”

Ling was a brilliant doctor with strong clinical skills. Fern and I would consult her whenever any of our 3 sons was sick or had medical issues, and she was invariably spot on in her diagnosis, even in areas outside her speciality.

We valued and trusted her judgement and skills as a doctor. She in turn sought investment advice from me. Bedside manners were not her forte, and completely in character, she never sugar-coated her diagnosis to patients. But she was straightforward and would always be her patients’ best champion. I have heard myself countless stories of patients’ gratitude for this, and have learnt of a few more since her passing.

Surprisingly, Ling discovered she enjoyed penning her thoughts and views, and for many years had a very popular weekly newspaper column. She was deeply disappointed when it was terminated in 2016. Each week we would always hear at home her excited plans for her next article and her book compendium of articles made the bestsellers list to her huge delight.

Ling loved the outdoors and was a keen, if disorganised, hiker. She loved the sense of adventure, the freedom and the adrenaline rush that it gave her.

In early 2020 before Covid, on her request, I travelled to Machu Picchu with her. It was high on her bucket list, and was a long trip. Machu Picchu was built on a very remote and isolated steep outcrop and was challenging for her as her incipient illness had affected her sense of balance and mobility. Nonetheless, with a little help she managed to get around the citadel. She loved and thoroughly enjoyed the experience. I am so glad we made that trip together.

As often is the lot of an unmarried daughter, the caring of our parents as they aged fell on Ling. She nursed and cared for each of them through their illnesses and old age frailties, and for this I remain eternally grateful.

Ling lived her entire life at 38 Oxley Road. It was the only home she knew and she wanted to live out her days in her home.

It was for this reason that Papa gave her that right to live there. He knew it meant much to her. In the years following Mama’s first stroke in 2003, Ling cared for Mama and became Papa’s primary companion and confidant at home. Although, as two strong personalities they sometimes disagreed, they also became much closer.

Papa was always very open and public about his wishes. In that period from 2003 to his passing in 2015, Papa spoke with Ling extensively, including on his hopes and his concerns for the future. Everyone knows that Papa was always against any deification of himself and was against monuments or memorials; Ling knew how very strongly he felt.

In April 2016, she wrote, “Lee Kuan Yew would have cringed at the hero worship just one year after his death”

In 2017, she persuaded me to stand up with her for our father’s wishes. I am proud to have stood with her.

Ling was not one who was afraid to talk about or prepare for death. She provided that only myself and my middle son, Huan, should make decisions on her care. As they were both middle children, she had always seen in Huan a kindred spirit, and the two of them had holidayed together.

It has been my privilege, with Huan’s help, to deal with her affairs and organise her care arrangements during her illness. I am deeply grateful to her doctors Dr Philiip Yap of Khoo Teck Puat Hospital and Prof Tan Eng King of NNI. In addition, Wee Tin, Jackie, Nurse Michelle, Lina, Cheng Piau and many others, have all helped with the care for Ling. Thank you.

She wanted a very simple funeral and for her ashes to be scattered at sea.

I said my goodbyes to Ling in June 2022. I wish I could have been here today for this final farewell. Huanwu has been a stalwart in organising her care in my absence, and I am very grateful to Huanwu and Shaowu for being there for Ling at this time.

Ling directed me to convey the following statement on her passing:

“My father’s, LEE KUAN YEW, and my mother’s, KWA GEOK CHOO, unwavering and deeply felt wish was for their house at 38 Oxley Road, Singapore 238629 to be demolished upon the last parent’s death. LEE KUAN YEW had directed each of his 3 children to ensure that their parents’ wish for demolition be fulfilled. He had also appealed directly to the people of Singapore. Please honour my father by honouring his wish for his home to be demolished.”

Farewell Ling, You will always be my special big sister.

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LHL’s 15-minute visit to Dr Lee Wei Ling’s wake raises eyebrows among Singaporeans

On the evening of 10 October, Senior Minister Lee Hsien Loong and his wife, Ho Ching, attended Dr Lee Wei Ling’s wake, staying for about 10-15 minutes. This brief visit sparked online discussions about the custom of family members remaining throughout the day at funerals.

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On Thursday evening (10 October), Singapore’s mainstream media, stationed outside Singapore Casket where Dr Lee Wei Ling’s wake was held, reported the arrival of Senior Minister Lee Hsien Loong and his wife, Ho Ching, to attend his sister’s funeral.

Dr Lee, the daughter of Singapore’s founding Prime Minister, Lee Kuan Yew, passed away on 9 October at the age of 69, at her family home at 38 Oxley Road.

Her wake is being held at Singapore Casket from 10 October to 12 October.

According to Lianhe Zaobao, SM Lee and Mdm Ho arrived outside Singapore Casket at around 8.30 pm.

They reportedly stayed at the wake for about 10 minutes and did not provide any comments to the media.

In contrast, the South China Morning Post reported that SM Lee and Mdm Ho stayed for approximately 15 minutes before leaving.

A member of the public who paid respects to Dr Lee shared with TOC that SM Lee had written a simple “RIP” in the condolences book.

Mr Li Yipeng, the eldest son of Senior Minister Lee Hsien Loong, also attended Dr Lee’s wake earlier.

Observing comments on social media, some users questioned the brevity of SM Lee’s visit to his sister’s wake.

One user remarked that even attending a friend’s funeral typically lasts at least 30 minutes, asking, “Where can you find a brother who attends his sister’s funeral for just 15 minutes?”

Others pointed out that it is customary for family members to stay the entire day at a funeral, particularly the eldest brother, who usually greets visitors and offers hospitality, such as refreshments.

“That’s what family members do,” one user noted.

A netizen lamented that instead of receiving guests at his sister’s wake, LHL appeared as a VIP guest accompanied by bodyguards.

Another user expressed sadness over the situation, noting that the eldest brother was attending the wake like any other outsider.

The comment highlighted that Lee Hsien Yang, the younger brother, was organizing the funeral remotely and could not return.

This led to a broader question among netizens: Would LHL attend his own brother’s funeral if he were to pass first?

Some netizens disagreed with the criticism of LHL’s attendance at his sister’s wake, arguing that, regardless of public sentiment towards the government, this is a personal matter.

One comment emphasised the need for objectivity, stating that people cannot judge LHL solely based on appearances or media reports.

He questioned what LHL might have done for his sister behind the scenes and pointed out that even if he had stayed longer, some would still find fault with his actions.

A comment on Reddit expressed that while LHL doesn’t necessarily need to be invited, his absence from receiving mourners as the eldest family member suggests he was not asked or instructed to participate in the funeral proceedings at all.

A netizen lamented that family disputes deeply affect one’s soul, particularly when reconciliation with a sibling is impossible, even in death.

The Reddit comment emphasised the emotional pain that arises from being reminded of happy childhood moments during such difficult times.

 

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