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IKEA customers in Singapore urged and encouraged improvement in food quality of its restaurants

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IKEA Singapore is stopping chicken wings sells starting on 23 May, to improve on the wings before bringing them back, IKEA said on Facebook on 19 May.
“Thank you for all your feedback. We are aware that our chicken wings have not been meeting our customers’ satisfaction recently, so we have decided to stop selling them temporarily from 23 May so we can improve on it.”
“Together with our supplier, we are committed to providing quality food products for everyone. We apologise for any inconvenience caused and thank you for your continued support,” the post read.
IKEA said that the move was not a publicity stunt. They said it received customer feedback about the wings’ taste and texture and reacted for better result. They cannot tell how long it will take to improve the dish, but they said: “We hope as soon as possible.”
In place of the chicken wings, IKEA will be selling Chicken Tenders at $1/pc and 4 pcs of Chicken Tenders and Garlic fries for $5. IKEA said on the post that these will be available at the IKEA restaurants from 24 May onwards.

Ikea’s Singapore stores in Alexandra Road and in Tampines both have restaurants that sell the chicken wings.
Many Facebook users who were customers reacted positively to the news, some readers urged and encouraged IKEA to improve, however, many also complained to the dropping quality of all the food including meatballs, even coffee and soft drink, and urged improvements:

Edric Hsu wrote, “It’s always good and reassuring to know when companies pay attention to customers’ needs and feedback, and actually work on improving themselves. That’s already a big step in the right direction!”

Cindy Angelique Chia wrote “It used to be so yummy.. crispy.. juicy.. old school taste .. just like how old grandma would marinade and cook it.. until one fine day few years back.. everything changed…”
“The cafe served much better food previously.. you get different local breakfast choice every morning.. the menu changes fairly often.. then you decide to streamline it.. it became the same everyday… probably more mass production to cut costs and increase profit.. but somethings got to give.. that’s the taste… what a pity..”

Candy Loh wrote, “Ikea, finally you realized the quality of chicken wings has dropped. And this was not recent, it was for some time! And as well as the rest of food too… I have stopped eating at Ikea since then. Please look into all the food menu and improve them.”

Desmond Charles Perry-Wong wrote, “… Ikea membership now only gives you coffee or tea. It’s went from glasses of soft drink or coffee of tea, to paper cup of soft drink or coffee tea to now only coffee or tea. I am pretty sure this is simply the case of Ikeno Singapore cutting cost for the sake of greed.”

Iris Lim wrote, “Yes the taste of the chicken wings are no longer the same… also the size of the wings have shrunk too! It’s good that IKEA decides to do something about this… hope we can get back the same old chicken wing which Singaporeans all love previously!”

CIEI wrote, “My family used to look forward to the food at Ikea but not anymore. The meatballs and wings which are the favourites no longer taste the same. Very sad.”

Pangaea Panthalassa wrote, “Why stop at chicken? Its your signature meatballs that has been steadily shrinking for many years now. I remember way back in late 90s when your meatball size was the same as the 50cent coin. Just yesterday at IKEA (Tampines), the size has almost shrunk nearly to 20 cent coin. I am a huge meatball fan, the taste is still there (although your brown sauce has been watered down as well) but the size is just… well, frustrating to see.”

Allan Foo wrote, “Your famous Salmon and Meatball standard also dropped for quite some time (even since you switch Meatball to local supplier)! They used to be so nice. You should also look into it!

Hafiz Euroking wrote, “It’s used to be juicy now it’s so dry. I don’t mind paying more for quality food, when I shop at IKEA I will surely end up dining there. I’m hoping for more a better quality and a wider range of food selection.

Kenneth Yong wrote, “Yes! Looking forward to your re-launch! I used to like going there for your wings, but the past two times was such a disappointment that even my wife asked me to remind her not to go IKEA again for the wings.”

Jeffrey Ths wrote, “The coffee was good many years back when each cup was brewed from coffee beans. Now it’s mass produced in the tank and tasteless.”

 
 

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Food

SFA recalled popular durian mooncakes over excessive bacteria levels

As part of its regulatory sampling, the Singapore Food Agency (SFA) detected Bacillus cereus in Four Seasons Durian’s Mini D24 Durian Mooncake, exceeding permitted levels. The product has been recalled. B. cereus, commonly found in the environment, can cause food poisoning, with symptoms including nausea, vomiting, and diarrhoea.

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SINGAPORE: A popular brand of durian mooncakes is being recalled after exceeding Singapore’s food safety standards for bacteria levels.

The Singapore Food Agency (SFA) announced on Thursday (12 September) that all batches of Four Seasons Durian’s mini D24 durian mooncakes have been affected.

The SFA detected the presence of Bacillus cereus (B. cereus) bacteria in the mooncakes as part of its regular sampling of mooncakes for food safety checks.

B. cereus is commonly found in the environment as well as in the intestinal tracts of insects and mammals.

It is a known cause of food poisoning, typically leading to symptoms such as nausea, vomiting, stomach cramps, and diarrhoea.

The agency has advised customers not to consume the affected mooncakes.

Those who have already consumed the product and are concerned about their health should seek medical advice immediately.

Customers can also contact the place where they purchased the mooncakes for further inquiries.

The SFA continues to monitor the situation to ensure food safety standards are upheld.

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Food

NTU stall food prices questioned after parent pays S$6.30 for meal

A parent has raised concerns about high food prices at NTU after paying S$6.30 for a meal at a campus food court, questioning the financial burden on students. The stall owner clarified that her stall offers Chinese-style stir-fry dishes, not typical economy rice, resulting in higher costs. Netizens noted both concerns about meal affordability and the pressures faced by hawkers, including rising costs and rental expenses.

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SINGAPORE: A parent has raised concerns about the high food prices at Nanyang Technological University (NTU), particularly after paying S$6.30 for a meal at the NTU Hall 2 food court.

She expressed worries about the financial burden on students and their access to affordable meals.

However, the stall owner clarified in an interview with local media that her stall is not a typical economy rice (‘cai fan’) stall but rather offers Chinese-style stir-fry dishes. As a result, the cost of her ingredients is higher.

Fen, a concerned parent, earlier complained to online media outlet Stomp about being charged S$6.30 for a cai fan at a stall in the campus on 21 August.

The meal, consisting of economy rice with pork, egg, and brinjal, cost S$1.50 each for vegetables, S$2.50 for pork, and S$0.80 for rice.

She highlighted that NTU students might face higher daily lunch costs compared to outside options, citing that a similar meal with one meat and two vegetables costs S$2.90 at a coffee shop in Bedok.

Fen also expressed dissatisfaction with the S$4.75 sausage baked rice from another stall, describing it as unappetising.

“Generally, food at NTU is not as good as the old days when workers from nearby factories and offices would drive in to have their lunches there, ” Fen remarked.

She expressed concern that students might struggle to access decent and affordable food on campus, especially if they lack the time to travel elsewhere and must rely on the limited food options available.

Stall owner’s explanation

In response to these concerns, stall owner Ms. Li, who has been operating since 8 August, provided an explanation.

In an interview with Chinese media Shin Min Daily News, Ms Li clarified that her stall specializes in Chinese stir-fry dishes rather than traditional economy rice (‘cai fan’), which results in higher ingredient costs.

She also mentioned that, in addition to pork, her stall offers mutton at S$2.50 per portion, as well as beef and seafood at S$3 per portion.

Ms Li emphasised that the prices are not considered excessive and are clearly indicated.

Her stall also provides free soup and extra rice at no additional charge.

She added that the mala hotpot does not incur a base charge and that she uses a more expensive variety of rice imported from China.

Comments reveal concerns about student meal affordability and acknowledge hawkers’ pressures amid rising costs

Despite Ms Li’s defence, some students and netizens remain skeptical about the pricing.

Comments on Stomp and Zaobao’s Facebook posts reveal that while there is concern about the affordability of meals for students, some also recognize the pressures faced by hawkers, including rental costs and the rising cost of food materials.

There is a sentiment that NTU’s administration is out of touch with students’ needs and should better monitor welfare and food pricing.

A netizen suggested that if rental costs are a factor, it might be time for universities to investigate these issues.

There are comments suggesting that NTU’s food prices are indeed high.

 A netizen noted that as an educational institution, NTU should ensure that food prices are more affordable for students, ideally cheaper than options outside the campus, and suggesting that  The Ministry of Education (MOE) should look into this to safeguard students’ welfare.

While some netizens believe the pricing is still reasonable, others acknowledge the financial pressures faced by businesses due to high rents in Singapore.

A comment on Zaobao’s Facebook post noted: “Currently, rents in Singapore are high for everything. Is anyone providing services for free? It’s hard to understand how vendors can sell cai fan without making a profit. “

“Sometimes, consumers need to appreciate the difficulties faced by business owners. It often feels like people are accusing them of making too much money. Everyone needs to make a living. I think S$6.30 is quite normal.”

Another comment echoed similar sentiments: “The cai fan vendors are really pitiful; they’re criticized all day long. Do they not have to pay rent, utilities, or wages for their workers?”

Some disagreed with the stall owner’s explanation, noting that the issue lies in how the product is positioned.

A comment pointed out that stir-fry is typically cooked dish by dish to maintain freshness and optimal temperature, which justifies higher prices.

In contrast, cai fan is prepared in bulk and kept on display, compromising freshness and temperature, thus leading to lower prices.

One netizen stated: “Which cai fan isn’t stir-fried in a Chinese style? Cai fan is just about choosing from a selection of dishes. Cai fan is simply cai fan; there’s no need to compare it to Chinese stir-fry dishes.”
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