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New SMRT CEO sells his car, takes the train to work from Bishan “to understand issues” and regain the public’s “confidence”

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In a bid to demonstrate his commitment towards improving the current Mass Rapid Transit (MRT) services, SMRT Corporation Ltd.’s new chief executive officer Mr Neo Kian Hong has sold his personal car and had foregone buying a new one in order to take the train to work.

Mr Neo has even moved to the Shunfu estate in Bishan, an estimated 10-minute walk from the Bishan MRT station, to further immerse himself in his new role which he had taken up only a couple of weeks ago.

“I sold my car earlier on but I didn’t want to buy a new car, because it is more useful for me to take the MRT to understand the issues and take our company’s assets like our taxis and buses,” said Mr Neo.

“It’s because of this job. I moved near Shunfu just to make sure I can take the trains to work and it’s easier for me and my family can support me in doing this,” he added.

It was reported that SMRT chairman Mr Seah Moon Ming had revealed Mr Neo’s move to Bishan for his new role, leaving Mr Neo to elaborate on Mr Seah’s revelation.

Mr Seah dubbed Mr Neo as a “ground leader and a problem solver”, perhaps countering criticism regarding Mr Neo’s purported inexperience in the transport industry, particularly the rail sector, coming from a military background.

Mr Neo had personally responded to the criticism: “It’s an entire suite ranging from how… we organise ourselves to how we deliver in operations, in maintenance. It’s also about selecting the right people to run the operations, rallying everyone to see our focus. And we’re now focused on delivering that outcome which is reliability. And we will deliver.”

Speaking on the sidelines of a visit to SMRT’s Bishan depot today, the former Chief of Defence Force (CDF) said that he has outlined three aims for the transport company: providing rail reliability which he described as a “basic requirement”, creating sustainability and ensuring continuous improvement.

“As a trains company, we will be focused on delivering safe and reliable train services,” he reassured.

Other than Mr Neo and Mr Seah, Transport Minister Khaw Boon Wan was also present at the Bishan depot for a viewing of the new trains that will soon be a part of the North-South and East-West rail lines (NSEWL) starting September.

On a separate occasion, Mr Neo announced the introduction of the six new trains, along with another six trains due to be unveiled in early 2019 as a means of accommodating the growing number of passengers.

The new trains will be the first trains in Singapore with “tip-up seats” to create more standing space for commuters during peak hours.

Mr Neo succeeded Mr Desmond Kuek who had tendered his resignation earlier this year.

Mr Kuek’s six-year tenure was punctuated by a marked rise in train breakdowns, as well as controversial events such as an accident near Pasir Ris MRT station resulting in the death of two SMRT employees in 2016, a train collision at Joo Koon MRT station that left 38 people injured, and a tunnel flood at Bishan MRT station that led to a 20-hour long disruption in train services.

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Parliament

Chee Hong Tat: PTC’s fare review aims for affordable, sustainable public transport

During the parliamentary sitting on 16 October, Transport Minister Chee Hong Tat reaffirmed the Public Transport Council’s commitment to affordable public transport fares while ensuring the system’s financial sustainability. He explained that the fare adjustment formula considers economic and social factors, including fare affordability and rising costs faced by commuters and transport operators.

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SINGAPORE: During the parliamentary sitting on 16 October, Transport Minister Chee Hong Tat defended the Public Transport Council’s (PTC) latest fare review exercise. He emphasised that the PTC’s primary goal is to keep public transport fares affordable for commuters while ensuring the system’s financial sustainability.

In response to questions from fellow Members of Parliament, he assured them that the PTC adopts a gradual approach to fare adjustments, aiming to minimize the impact on commuters.

MPs including Saktiandi Supaat from People’s Action Party (PAP) raised concern over the financial implications of deferring fare increases, specifically on public transport operators and the sustainability of the system, as well as the impact on funding for service improvements and infrastructure projects.

Nominated MP Neil Parekh Nimil Rajnikant inquired about the reasons behind the fare revision recommendation, the steps transport operators have taken to enhance service levels, and the major cost factors that operators need to monitor closely.

In response, Mr Chee explained that the PTC is guided by the fare adjustment formula, which takes into account economic and social factors, such as fare affordability, rising costs for both commuters and the public transport industry, and the overall economic climate.

For this year’s fare review, the formula produced an adjustment of 3.3%, driven by core inflation and wage growth in 2023, though moderated by a decrease in energy prices from their 2022 peak.

After including the deferred quantum of 15.6% from last year, the maximum allowable fare increase was 18.9%.

However, PTC opted for a 6% fare increase—less than one-third of the maximum quantum—to maintain affordability and financial sustainability.

Bus and train fares are set to increase by 10 cents per journey for adult commuters starting from 28 December 2024.

Mr Chee also highlighted the government’s commitment of $250 million in additional subsidies to cover the funding gap and mitigate the impact on commuters.

This is on top of the $2 billion in annual subsidies for bus and train services, as well as up to $900 million over eight years for the Bus Connectivity Enhancement Programme.

However, he cautioned that while the Government has provided these subsidies to help cushion fare increases in recent years, they are ultimately funded by current and future taxpayers.

He stressed the need to gradually close the gap, which is a key part of this year’s fare review. The PTC has also signaled its intention to continue with a gradual approach to future fare adjustments.

In response to fare increases, the Government has made Public Transport Vouchers (PTVs) available to help lower-income households.

“The Government understands Singaporeans’ concerns about costs of living. That is why we revised the income eligibility criterion this year, from monthly household income per person of $1,600 to $1,800. This allows 60,000 more households to qualify for a PTV this exercise.”

He added that the government also increased the PTV amount from $50 in 2023, to $60 this year. This will cover about 6 months of the fare increase for lower-income households.

To encourage rail and bus operators to uphold high service and reliability standards, Mr Chee reiterated that the system incorporates both “carrots and sticks.”

He noted that the Land Transport Authority (LTA) has implemented various measures to hold operators accountable for meeting these standards, including imposing penalties for lapses and establishing incentives for good performance.

On fare structures and revenue models in different cities, Mr Chee highlighted that cities like Hong Kong and London implement annual fare adjustments, while others, such as Seoul, have recently made significant fare increases after extended periods without changes.

MP questions effectiveness of Public Transport Vouchers in assisting low-income households with fare hikes

Saktiandi Supaat, MP for Bishan–Toa Payoh GRC then raised concerns about the Public Transport Vouchers (PTV) and their effectiveness in helping lower-income households manage public transport fare increases.

He questioned how the Government determines the quantum of PTVs (the voucher amount) and whether it could be included as part of the overall budget rather than being decided on an ad-hoc basis.

In response, Mr Chee explained that the Government reviews the size of the quantum and the coverage with each fare review exercise, considering what is necessary to help lower-income households defray about six months of fare increases.

He noted that there is flexibility built into the PTV application process. Households with more members can appeal for additional PTVs to better address their needs, and these appeals are managed through grassroots networks.

In response to Saktiandi’s suggestion of including PTV decisions within the national budget, Mr Chee explained that the timing of fare reviews and the PTV allocations differ.

The PTC’s fare review recommendations come later in the year, and only then can the Government size up the PTVs based on the recommended fare increases. Hence, PTVs cannot be pre-determined within the budget process.

Transport Minister opposes link between fare adjustments and train service reliability

Yesterday (15 Oct), Mr Chee, in delivering his Ministerial Statement addressing the recent East-West Line disruption, dismissed a suggestion from Workers’ Party MP Gerald Giam to link fare adjustments to train service reliability, asserting that public transport service levels and disruptions should remain distinct from fare setting.

He highlighted that the Land Transport Authority (LTA) investigates service disruptions, establishes accountability, and imposes penalties when necessary.

He clarified that operators who fail to meet reliability targets also forfeit payments under the government’s incentive schemes.

Mr Chee explained that the annual fare review aims to ensure fares align with changes in operating costs, thereby maintaining the financial sustainability of the public transport system.

Challenging the Minister further, Mr Giam asked how commuters could be assured that fare increases would result in tangible improvements in service reliability.

Mr Chee acknowledged Mr Giam’s concerns but emphasised that different strategies are employed to achieve specific objectives, including monitoring performance and incentivising operators to uphold high service standards through penalties and rewards.

He argued that integrating service reliability into fare adjustments could have detrimental effects. Holding back on fare increases, which are essential for covering rising operating costs, could result in a chronic financial shortfall, ultimately impacting service quality and reliability over time.

Additionally, he noted that depending on government subsidies to bridge the shortfall would require taxpayers to foot the bill.

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Parliament

Leong Mun Wai urges review of Land Transport Master Plan after major EWL disruption

NCMP Leong Mun Wai, in an adjournment motion, called for a comprehensive review of the Land Transport Master Plan and Bus Connectivity Enhancement Plan following the major six-day disruption on the East-West Line. He urged the Government to address public transport issues in the West while ensuring equitable improvements for residents across the entire island.

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SINGAPORE: Mr Leong Mun Wai, Non-Constituency Member of Parliament (NCMP) from Progress Singapore Party (PSP), on Tuesday (15 October) filed an adjournment motion titled “Realising the Vision of a 45-Minute City in the West of Singapore under the Land Transport Master Plan 2040.”

The motion comes in the wake of a major disruption on the East-West MRT Line (EWL) between Buona Vista and Jurong East stations from 25 to 30 September, which highlighted the heavy reliance of West-side residents on this critical transport line.

Mr Leong and PSP the are calling for a comprehensive review of the Land Transport Master Plan and Bus Connectivity Enhancement Plan, urging the Government to address public transport issues in the West while ensuring equitable improvements across the entire island.

In his speech, NCMP Leong highlighted the disparity in rail connectivity between the east and west of Singapore, stating that the east is served by three parallel rail lines—namely the East-West Line, Downtown Line, and Thomson-East Coast Line—providing greater options for residents.

In contrast, during the six-day disruption, West-side residents commuting to and from downtown had no alternative MRT options, forcing them to rely on bus bridging services or endure lengthy bus rides.

“Many residents have complained to me that it took them more than three hours to commute during the initial days of the breakdown, ” Mr Leong shared.

Leong acknowledged the upcoming Jurong Region Line (JRL) and Cross Island Line (CRL) as improvements but highlighted that the East-West Line would still remain a major bottleneck for commuters traveling between the East and West of Singapore.

He pointed out that areas in the West, such as Jurong West, Tengah, and upcoming employment hubs like Jurong Lake District, house a dense population and growing job centers, requiring better connectivity to other parts of Singapore.

He suggested extending the JRL from Pandan Reservoir to Haw Par Villa on the Circle Line, which would allow residents in areas like Bukit Panjang, West Coast, and NUS to reach the downtown core with fewer transfers.

This proposal had been mentioned by previous ministers but has not been incorporated into LTMP 2040.

Another suggestion was to create an interchange between Jurong Town Hall station (JRL) and Jurong Lake District station (CRL), which are currently within walking distance but lack direct rail connectivity. This would improve convenience and resilience for commuters.

Leong recommended introducing a network of Skip-Stop Bus Services that would complement the MRT system by stopping only at high-demand points in each town, enabling faster travel between towns. These services would operate throughout the day, unlike current express buses that run mainly during peak hours.

SMS Amy Khor Highlights Ongoing Initiatives to Enhance Connectivity for West-side Residents

In her speech responding to NCMP Leong Mun Wai’s proposals on improving transport connectivity in the West, Senior Minister of State for Transport Amy Khor reaffirmed the government’s commitment to creating a “45-minute City and 20-minute towns” as outlined in the Land Transport Master Plan 2040.

She explained that this vision is not only about reducing travel times but also reshaping urban connectivity by linking employment centers with residential areas.

Khor acknowledged Leong’s concerns about the West’s transport connectivity and highlighted the government’s ongoing efforts to address these issues.

She pointed out that Leong’s suggestions align with existing plans to improve transport in the West, particularly through the development of the JRL and the CRL.

These new rail lines are expected to reduce travel times and enhance resilience by providing additional connections to key areas like Jurong Lake District and various employment centers.

Khor also emphasized that while the East has more rail lines, it is not a fair comparison due to differences in geography and development stages. She noted that by the 2030s, 80% of households in the West will be within a 10-minute walk of an MRT station.

On bus services, she mentioned that more than one-third of bus routes serve the West, including express services that connect residents to job centers.

In response to growing demand from new housing developments, she highlighted recent enhancements in areas like Tengah and Bukit Batok, including the introduction of three new bus services.

SMS Khor reassured that ongoing efforts to improve both rail and bus connectivity, as well as the creation of regional job centers like Jurong Lake District and Jurong Innovation District, will bring employment opportunities closer to home for residents in the West.

She called for patience as these infrastructure improvements take time to materialize.

 

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