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SingPost launches SmartPost; unveils next-generation logistics platform LaMP in digital transformation

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Singapore Post Limited (SingPost) has launched its SmartPost suite of postal solutions and unveiled its latest next-generation logistics platform LaMP which is touted to bring greater convenience, flexibility and control to customers today and of the future on Monday (5 November).

SingPost stated that its digitalisation of Singapore’s postal operations, has gone ‘live’ with all of SingPost’s 1,000 postmen and postwomen using a proprietary mobile app, in conjunction with Near Field Communication (NFC) tags installed at about 15,000 delivery points, which allows the tracking of deliveries and electronic signing-over of registered mail in the current phase.

Other applications, including mobile notification of delivery status and notification for post office collection due to missed deliveries, will be rolled out subsequently by 2020 in the next phase, it noted.

SingPost said that it also unveiled a first-of-its-kind integrated last-mile platform called LaMP, which brings together retailers and logistics providers to create open eCommerce ecosystems that offer businesses unparalleled control and flexibility with their parcel deliveries.

It noted that discussions with several retail and logistics partners to join the platform are at an advanced stage.

“These innovations are key components of SingPost’s digital strategy to connect communities into the future world of eCommerce, building on the reliable and affordable postal services that the Group has provided in Singapore for the past 160 years,” SingPost stated.

Mr Paul Coutts, Group Chief Executive Officer of SingPost, said, “SingPost has a long and storied history and the business has evolved tremendously over the past 160 years. Yet our fundamental ethos remains unchanged: to deliver the best experience for our customers. In digitalising the postal service, we look to contribute to Singapore’s Smart Nation vision, bringing fresh customer experiences, powerful urban logistics solutions, and opportunities to upskill our people with new capabilities for the future.

“SmartPost and LaMP build on our strong culture of innovation, harnessing technology to enhance our strengths in postal and logistics operations, and advance our position as a global eCommerce logistics and postal leader,” he added.

SmartPost is an integrated suite of solutions that harnesses mobile and digital technologies to improve customer experience, service quality and operational efficiency. With the SmartPost app, tracking, operational and productivity data is logged in real time as postmen hold up their smartphones against NFC tags at letterbox nests when they make their deliveries. The enhanced data generates insights for better optimisation of delivery operations and enables more individualised performance incentives for staff, leading to overall improvements in service quality.

According to SingPost, customers will also benefit from the greater speed and reliability afforded by the new digital interface. When registered mail is signed over on the SmartPost app, the status of that item will be updated directly onto the SingPost website, without requiring the postman to return to the delivery base to log in the updated status.

Over the next year, additional features are being developed to provide delivery alerts and status updates by SMS or email, as well as electronic notifications to collect missed deliveries, in place of the physical delivery notes that are currently used.

For SingPost postal staff members, SmartPost said that it will equip and upskill them with new tools and technologies to elevate their efficiency and capabilities for the future.

According to SingPost, SmartPost has gained international recognition, winning a World Post and Parcel Award this year in the Technology category.

It also stated that SingPost’s new proprietary logistics software Last Mile Platform (LaMP) is a first-of-its-kind technology that consolidates various last-mile delivery services, such as courier services, parcel lockers, brick-and-mortar collection points, onto a single platform.

Being technologyagnostic, LaMP is able to integrate services from different providers, affording unprecedented convenience for consumers and eCommerce retailers, it noted.

SingPost said that the platform is also location-agnostic and is capable of connecting last-mile partner services across the Southeast Asia region. Through LaMP, retailers will be able to offer their customers the ability to receive their online purchases via any last-mile delivery node in the network, in any country within Southeast Asia. Consumers may even redirect en-route deliveries to an alternative delivery node on the platform if and when required.

The launch of SmartPost and LaMP comes amid a month-long celebration by SingPost to celebrate 160 years of Singapore’s postal service. Aligned to its corporate social responsibility pillars of heritage, environment and community, activities included a SingPost Care Package distribution to disadvantaged residents, a wall mural created with recycled plastic bottle caps and a bring-your-kids-to-work day to show appreciation to the families of SingPost employees.

The celebrations culminate on 12 November for a Singapore Book of Records’ record-breaking feat with the most number of ‘cooks’ and elderly patrons making a giant popiah, graced by President Halimah Yacob, it noted.

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GIC reportedly explores options for its 50% stake in India’s Greenko, worth US$5B

Singapore’s GIC is exploring a potential sale of its 50% stake in India’s Greenko Energy, valued at approximately US$5 billion, reported Bloomberg.

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Singapore’s sovereign wealth fund, GIC, is considering a possible sale of its 50% stake in India’s Greenko Energy, a move that could be valued at approximately US$5 billion.

According to sources cited by Bloomberg, the Singaporean entity has engaged financial advisers to explore options, including a full or partial divestment. Discussions are in the preliminary stages, and a final decision on the sale has yet to be made.

A potential deal would place the valuation of Greenko, a major player in India’s renewable energy sector, at about US$10 billion.

Greenko’s portfolio includes 7.5 gigawatts of installed capacity across wind, solar, and hydropower assets distributed across 15 Indian states. GIC’s involvement with Greenko has been substantial, holding a significant influence on the company’s strategic direction.

Potential buyers and market positioning

Prospective investors for GIC’s stake include other sovereign wealth funds, infrastructure-focused investment funds, and energy companies. Sources have indicated that considerations remain preliminary, and GIC could opt against proceeding with a sale.

Apart from GIC, Greenko’s other significant backers include the Abu Dhabi Investment Authority (ADIA) and Japanese financial group Orix. Greenko has been seeking opportunities to raise additional capital to support its growth trajectory, potentially through new investment rounds in the coming months.

The company, however, dismissed reports of GIC’s intended stake sale as inaccurate without providing further details.

Financial outlook and recent challenges

In March 2024, Fitch Ratings revised its outlook on Greenko Energy Holdings’ Long-Term Issuer Default Rating (IDR) from Stable to Negative, affirming the IDR at ‘BB’.

The revision reflects concerns regarding Greenko’s EBITDA net interest coverage, expected to fall below 1.5x by the end of the financial year 2025 before recovering in 2026. This shift is attributed to Greenko’s planned acquisition of a 60.08% stake in the 1,200-megawatt Teesta III hydro project in Sikkim, alongside additional capital expenditures for a new 1.5-gigawatt solar power plant.

The Teesta III acquisition involves substantial restoration efforts due to damage caused by flash floods in October 2023.

Greenko’s management anticipates funding part of the acquisition costs through shareholder equity inflows and insurance compensation for the flood damages. However, Fitch’s assessment includes a conservative 50% reduction in the estimated insurance proceeds and a projected six-month delay in restoration.

GIC’s strategic role in Greenko

GIC, which holds four seats on Greenko’s 13-member board, has been instrumental in shaping the company’s strategic direction.

The sovereign wealth fund’s involvement extends to oversight of Greenko’s investment plans, operational strategy, and risk management. GIC has contributed significantly to Greenko’s recent capital requirements, including a US$700 million investment in 2023 to support the development of Greenko’s pumped storage projects.

Beyond this, Greenko’s ambitious investment plans, such as the acquisition of the Teesta III project, are backed by shareholder commitments amounting to approximately US$1.4 billion over the period from 2024 to 2027. This figure represents around 25% of the projected investment costs and underscores the substantial equity support that GIC and other stakeholders have provided.

Market context and outlook

The potential sale of GIC’s stake in Greenko comes at a time of growing investor interest in renewable energy assets in India.

The country has been rapidly expanding its renewable energy capacity as part of its climate commitments and energy transition strategy.

Greenko, with its diverse asset base and experience in renewable energy development, represents a significant opportunity for investors seeking exposure to this sector.

However, the challenges faced by Greenko, particularly the financial strain from the Teesta III acquisition and related capital expenditures, present risks to potential investors.

The recent downgrade in its credit outlook by Fitch Ratings reflects these pressures, even as Greenko continues to explore opportunities to secure additional funding to support its growth.

A spokesperson for GIC declined to comment on the potential sale, while Greenko refuted reports regarding the matter without elaboration.

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OpenAI to open second Asian office in Singapore

OpenAI will open its second Asian office in Singapore in 2024, following its first office in Tokyo established earlier this year. This fourth international branch aims to enhance regional collaboration and partner with local initiatives, including AI Singapore, focusing on generative AI models that reflect Southeast Asia’s diverse cultures and languages.

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SINGAPORE:  OpenAI, the San Francisco-based leader in generative artificial intelligence (AI), has revealed plans to open its second Asian office in Singapore later in 2024.

This will mark the company’s fourth international branch, focusing on enhancing regional collaboration and partnering with local initiatives, such as the national AI programme, AI Singapore.

This expansion comes on the heels of OpenAI securing billions of dollars in funding and credit, leading to a valuation of $157 billion, bolstered by support from SoftBank Group Corp., a prominent AI investor.

Earlier this year, the US startup established its first Asian office in Tokyo, where it introduced a bespoke GPT-4 model specifically designed for Japanese-language customers.

CEO Sam Altman expressed excitement about the move, stating, “Singapore, with its rich history of technology leadership, has emerged as a leader in AI, recognising its potential to solve some of society’s hardest problems and advance economic prosperity. ”

“We’re excited to partner with the government and the country’s thriving AI ecosystem as we expand into the APAC region.”

Altman, who last visited Singapore in June 2023, highlighted the increasing demand for advanced AI tools across APAC, noting that Singaporeans rank among the highest-per-capita users of ChatGPT globally.

The number of weekly active users in Singapore has doubled since the start of 2024.

OpenAI plans to hire between five and ten employees before 2025 for roles related to sales, security, and solutions engineering, with a strong commitment to local talent.

The regional operations will be led by Oliver Jay, former chief revenue officer at Asana, who will serve as managing director of International based in Singapore.

The firm intends to collaborate more closely with Singaporean government partners, such as the Economic Development Board (EDB), to support AI development in the region.

OpenAI aims to invest up to US$1 million in resources to create AI models that accurately reflect the region’s diverse languages and cultures in partnership with AI Singapore.

AI Singapore is currently developing Sea-Lion, a network of large language models akin to ChatGPT, specifically trained for Southeast Asian users to ensure that the AI captures the region’s unique cultural nuances.

Since the public launch of ChatGPT in 2022, OpenAI’s technology has rapidly integrated into various AI solutions for businesses and government entities in Singapore, including customer service chatbots and an internal AI assistant for civil servants known as Pair.

Competing AI models from Google Cloud and Meta are also being tested in several local projects.

This expansion comes amidst reports of OpenAI transitioning from a non-profit research lab to a more investor-friendly, for-profit model due to rising operational costs associated with running powerful AI systems globally.

While OpenAI maintains that its non-profit arm is central to its mission, this shift has raised industry concerns regarding the management of AI risks, including data collection practices and ethical considerations.

OpenAI is set to host its first Developer Day in Singapore on 21 November, targeting local developers and start-ups to foster innovation in the AI space.

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