Connect with us

Transport

Train service delay along the North East Line on Friday morning

Published

on

Passengers traveling on the North East Line (NEL) trains on Friday (19 July) morning, experienced delays in their commute.
SBS Transit (SBST), the transport operator of the NEL train service, informed in a tweet that it was caused by a track fault at the Harbour Front Station.
Commuters posted their information and comments on TATA SMRT Facebook about the delay:

Anthony Low wrote at 7:38am: “Northeast line experience slowness in both direction. 737am.”

Ying Leong commented at 7:44am: “Train stop at Punggol for more than 5 mins.”

Jacquelyn R Lim informed at 7:44am: “Am in a train at Sengkang mrt. Train doors did not close for 5mins++. Ok now trains just started moving. Towards town. (7.44am)”

John Glorious Wang wrote at 7:48am: “Now stuck at buangkok.”

Jacquelyn R Lim informed at 7:49am: “Ok my train fr Sengkang has moved. Next stop Kovan. Every stop will wait for 5mins+. A friend is ahead of me at Hougang. Same situation. So (I think) trains are moving but just add on 5mins every stop. Report lateness to bosses pls!” ?

Mary Lee added at 8:07am: “Train stopped for about 5 mins at sengkang (as of 8am).”

Stephen Chang informed at 8:15am: “Train running at 2mins interval now. Moderate Q at SKG, BKK. HOU Q until opposite platform. Short Q at KOV. No 5 mins stop for me to Serangoon.”

Alan Charles Yap, the Admin of TATA SMRT, shared a tweet from SBS Transit at 8:16am: “NEL SERVICE DELAY 19/07, 8.10am: NEL Svc is delayed due to a track fault at Harbourfront Stn. Additional travel time of abt 5mins is expected for both directions. We are sorry.”

SBS Transit informed the delay on Twitter at 8:11am, citing a track fault at Harbour Front Station as the reason and asking for 5 minutes additional travel time:


SBST repeated the tweets at 8:20am and 8:32am, asking for 10 minutes and then 15 minutes additional travel times:


The efforts to take care of the fault was not finished at 9:02am, but additional travel time asked was decreased:


Commuters also took to Twitter platform to inform and complain:


https://twitter.com/K_SlapShot/status/1152013250646564864
‘shimmer_lightdusk’ shared a photo and complained about fare, though she thought SMRT is the operator of the NEL train service:
https://twitter.com/MLightdusk/status/1152024507034423296
Finally, at 9:25am SBST informed the fault has been rectified, the NEL train service has resumed:


And the passengers tweets stopped after this one:
https://twitter.com/AllenFearless/status/1152027951094910976

Continue Reading
Click to comment
Subscribe
Notify of
0 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments

Singapore

SMRT forms review committee as TSIB launches independent probe into 6-day EWL disruption

Following the Land Transport Authority’s announcement of an investigation into the six-day East-West Line disruption, SMRT also announced the establishment of a committee to review the incident in line with its internal policy. An independent safety investigation will be conducted by the Transport Safety Investigation Bureau (TSIB), as announced by Transport Minister Chee Hong Tat.

Published

on

SINGAPORE: Following the Land Transport Authority’s announcement on Wednesday (2 October) of an investigation into the six-day service disruption on the East-West Line, an Expert Advisory Panel (EAP) has been appointed to review the findings and provide technical advice.

Later that evening, the train operator SMRT also announced that a committee has been established to review the EWL disruption.

In a Facebook post, SMRT stated: “In accordance with SMRT’s internal policy, the SMRT Board has established a committee to review the recent East-West Line incident.”

The committee will be chaired by SMRT Independent Board Member and former Chief Defence Scientist, Mr Quek Gim Pew. Another Independent Board Member, Mr Ng Chin Hwee, former CEO of SIA Engineering Company, will serve as the committee’s Deputy Chairman.

The committee will also include independent panel members.

A third investigation will be led by the Transport Safety Investigation Bureau

A third investigation will be conducted by the Transport Safety Investigation Bureau (TSIB), a department within the Ministry of Transport.

This was revealed by Transport Minister Chee Hong Tat in a Facebook post on Wednesday.

“TSIB under MOT will also be carrying out an independent safety investigation on the incident. ”

Minister Chee noted that the recent disruption along the East-West Line has affected many commuters and caused substantial damage to the rail infrastructure.

He added that the investigations are expected to be completed in a few months, and the LTA will release its findings to the public.

Earlier, in a statement, the LTA indicated that the investigation will explore multiple aspects to prevent future occurrences of such significant service interruptions.

The investigation is expected to be completed within a few months, and the findings will be made public.

“First, we will investigate the root cause of the axle box failure. LTA’s investigations will include a forensic study into the nature of the axle box failure and identify any other potential contributory factors that led to the incident,” the LTA stated.

The investigation will also review the procedures related to fault detection and incident handling, assessing whether appropriate actions were taken.

Additionally, the LTA will evaluate the service recovery and disruption mitigation efforts to “ascertain the timeliness and comprehensiveness of the responses taken” by train operator SMRT.

To support its inquiries, the LTA will appoint an Expert Advisory Panel (EAP) to review the findings and provide advice on technical matters.

The panel will be chaired by Mr Malcolm Dobell, who brings over 45 years of railway expertise and previously served as the Head of Train Systems for London Underground.

The LTA noted that these experts possess extensive knowledge in rail operations and maintenance, railway engineering, rail system engineering, train design, and material science.

Continue Reading

Singapore

LTA launches investigation into causes of six-day disruption on East-West Line

On Wednesday (2 October), the Land Transport Authority (LTA) announced an investigation into the six-day service disruption on the East-West Line. The inquiry will examine technical failures, response procedures, and commuter management, with input from an Expert Advisory Panel. This review follows widespread inconvenience that impacted over 2.1 million commuters.

Published

on

SINGAPORE: The Land Transport Authority (LTA) of Singapore has initiated a comprehensive investigation into the disruption of services on the East-West Line that occurred between Jurong East and Buona Vista stations from 25 to 30 September 2024.

In a statement released on Wednesday (2 October), the LTA indicated that the investigation will explore multiple aspects to prevent future occurrences of such significant service interruptions.

The investigation is expected to be completed within a few months, and the findings will be made public.

“First, we will investigate the root cause of the axle box failure. LTA’s investigations will include a forensic study into the nature of the axle box failure, and identify any other potential contributory factors that led to the incident,” said LTA.

The investigation will also review the procedures related to fault detection and incident handling, assessing whether appropriate actions were taken.

Additionally, the LTA will evaluate the service recovery and disruption mitigation efforts to “ascertain the timeliness and comprehensiveness of the responses taken” by train operator SMRT.

The Transport Safety Investigation Bureau (TSIB) will conduct an independent safety investigation into the disruption, as confirmed by the Ministry of Transport.

To support its inquiries, the LTA will appoint an Expert Advisory Panel (EAP) to review the findings and provide advice on technical matters.

The panel will be chaired by Mr Malcolm Dobell, who brings over 45 years of railway expertise and previously served as the Head of Train Systems for London Underground.

Other panel members include Dr Tony Lee Kar Yun, Operations and Innovation Director of Hong Kong’s MTR Corporation;

Mr. Chen Chao, Deputy General Manager of the Vehicle Branch at Shanghai Shentong Metro Group;

Mr Chew Tai Chong, a veteran in railway system engineering;

Professor Gan Hiong Yap from the Singapore Institute of Technology;

and Professor Manoj Gupta, an expert in material science at the National University of Singapore.

The LTA noted that these experts possess extensive knowledge in rail operations and maintenance, railway engineering, rail system engineering, train design, and material science.

COI convened for 2011 major North-South Line breakdown

This current investigation marks a departure from the response to a previous major incident in 2011, when a Committee of Inquiry (COI) was convened after two significant breakdowns on the North-South Line.

That COI scrutinised SMRT’s operations after breakdowns on 15 and 17 December 2011, which also caused widespread commuter inconvenience.

On 1 October, the Progress Singapore Party (PSP) issued a public statement calling for another Committee of Inquiry into the recent disruptions.

The party urged Transport Minister Chee Hong Tat to convene a COI to ensure that the incident is fully examined, citing the considerable inconvenience caused to commuters.

In its statement, the PSP highlighted the need for a review of the current maintenance and inspection regimes to prevent such disruptions in the future.

The 2011’s COI convened by the Ministry of Transport and directed by then-Prime Minister Lee Hsien Loong, was tasked with identifying the causes and recommending measures to prevent future occurrences.

The first disruption, on 15 December 2011, occurred during evening peak hours, when four trains lost traction power and stalled between City Hall and Braddell stations.

This breakdown affected approximately 127,000 commuters, with the disruption lasting about five hours.

Several passengers were forced to evacuate onto the tracks, and the inadequate bus bridging services compounded commuter frustrations.

Fortunately, there were no major injuries, though two passengers fainted due to the lack of ventilation and lighting in one of the trains.

The second incident occurred on 17 December 2011, affecting about 94,000 commuters.

This disruption lasted around seven hours, but was relatively better managed due to lessons learned from the earlier breakdown.

The immediate cause of both disruptions was found to be the sagging of the third rail, which powers the trains.

The sagging occurred due to the failure of multiple support “claws,” leading to damage to the trains’ Current Collector Device (CCD) shoes, which draw power from the third rail.

In March 2012, LTA also submitted its own investigation report regarding the December 2011 breakdowns to the COI.

The COI’s report, issued on 3 July 2012, concluded that the incidents were preventable and attributed them to inadequate maintenance and oversight.

It recommended improvements in maintenance practices, better detection of defects, and enhancements in the emergency management framework to ensure quicker response times during future disruptions.

The 2011 breakdown ultimately led to the resignation of SMRT’s then-CEO, Saw Phaik Hwa, who also stepped down as a director of SMRT in 2012.

Continue Reading

Trending