Business
Singapore Airlines enrich ticket refunds with added bonuses
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Generous redemption and rebooking terms have been offered by Singapore Airlines (SIA) for customers who choose vouchers over refunds.
SIA is now prioritising beyond just the value of its airline tickets. Amid the storm of requests by customers to return tickets to airline companies due to cancellation induced by the global COVID-19 pandemic, SIA is beckoning to its customers: “we want you back”.
Bearing that in mind, SIA is offering more flexibility by improving its global travel waiver policy which will in turn gain the appreciation of their passengers as they once more resume their bookings to travel.
Customers can keep the full value of the unused portion of their tickets as flight credits if they bought a ticket on SilkAir or Singapore Airlines on or before 15 March with travel plans in May 2020.
New flights could be booked through 30 June using the flight credits. Customers now have the flexibility to plan, book and travel from now until then. SIA also improved the full value of their flight credits by waiving no-show and rebooking fees.
Customers whose flights have been cancelled due to the pandemic naturally wants cash refunds and SIA is going its best to complete these requests in a timely manner.
Even so, SIA will gladly grant bonus flight credits to all customers who decide to keep their tickets as flight credits.
This measure is a way that SIA is expressing gratitude for the support given by its customers in this difficult period. With new booking, customers will receive the following bonus flight credits* in accordance with the original cabin class of travel.
Economy Class: SGD75 ($53)
Premium Economy Class: SGD100 ($70)
Business Class: SGD200 ($141)
Suites / First Class: SGD500 ($353)
Customers will retain the value of the unused portion of their ticket as flight credits if they chose to retain their tickets despite the pandemic. Added to this, they will automatically be eligible for the bonus flight credits.
Similarly, customers will keep the full value of the unused portion of their tickets as flight credits if their flights were cancelled by SIA or SilkAir. Upon rebooking their travel, they will be granted bonus flight credits.
Customers will be offered the option to refund if they meet the conditions above, even if they decide not to retain the value of their tickets as flight credits. No show fees and cancellation fees will be waived.
Also, flight tickets will have both miles and taxes refunded for customers who used miles to redeem their flight tickets. As for customers who bought tickets using a combination of cash and miles, they will not be eligible for flight credits but they will still get a refund.
According to Joey Seow, who the is the Regional Vice President- Americas for Singapore Airlines: “Besides offering cash refunds, Singapore Airlines will provide the opportunity for customers to retain their ticket value together with the added value of a bonus credit, which they can use for future travel on us.”
“We know customers have varying needs and we believe offering different user-friendly options will help address those requirements,” he added.
Customers should use the online assistance request form to cancel their booking and keep its value as flight credits, if they booked directly with the airline.
Furthermore, customers will receive a confirmation email if they meet the criteria for the airline’s global travel waiver policy. As for other customers, they should give the airline two weeks to review the request. Those who made bookings through travel agencies should contact their agents to sort out the matter – either request a refund or retain the value of their tickets in the form of flight credits.
Customers should also be aware that all no-show fees will be waived if a request is submitted before the original travel date.
*The bonus flight credits for customers whose eligible ticket contains a combination of cabin classes will be in accordance with the higher cabin class. Customers will not be eligible for any bonus flight credits if they hold partially flown tickets which only has the remaining value of their tickets retained as flight credits.
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Business
ST Telemedia Global Data Centres reinforces commitment to Digital India with US$3.2 billion investment
ST Telemedia Global Data Centres (STT GDC) is investing US$3.2B to expand its data centre capacity in India by 550MW, tripling its IT load. The move supports India’s growing digital economy and aligns with PM Modi’s Digital India vision, discussed during his recent visit to Singapore.
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ST Telemedia Global Data Centres (STT GDC), a leading data centre colocation services provider headquartered in Singapore, has announced a major investment of US$3.2 billion (INR 26,000 crores) to significantly expand its data centre capacity in India.
This investment will add 550MW of data centre capacity over the next 5-6 years, nearly tripling the Temasek-backed company’s IT load capacity to meet the increasing demands of India’s rapidly growing digital economy.
The expansion is set to support the surge in data consumption, cloud computing, digital transformation, and the adoption of artificial intelligence (AI) applications across India. STT GDC, which already holds a 28% market share in India by revenue, views this move as a reflection of its confidence in the country’s digital infrastructure needs and the broader vision of Digital India.
“India’s digital economy is growing at almost three times the overall GDP growth rate and is expected to reach US$1 trillion by 2027-2028,” said Bruno Lopez, President and Group CEO of STT GDC.
“As we celebrate our 10th anniversary, this ambitious expansion underscores our commitment to Digital India, and we are confident in our ability to contribute to its long-term success.”
STT GDC India, majority-owned by STT GDC in partnership with Tata Communications Ltd, currently operates 28 data centres across 10 cities with a total capacity of over 318MW.
It serves approximately 1,000 enterprise clients, including many Fortune 500 companies. STT GDC India has also been recognized as a Great Place to Work for five consecutive years and is ranked among the Best Places to Work in Asia.
The announcement follows STT GDC’s participation in a Business Roundtable with Indian Prime Minister Narendra Modi on 5 September 2024, hosted by the Singapore Business Federation.
This strategic engagement further emphasizes STT GDC’s commitment to supporting India’s digital transformation through long-term investment and collaboration.
Prime Minister Modi’s visit to Singapore resulted in various agreements across key sectors, including a healthcare cooperation agreement between India and Singapore to collaborate on healthcare delivery, medical research, and digital health solutions.
Business
Giant to shut Toa Payoh supermarket in September, ninth closure in 2024
Supermarket chain Giant will shut its ninth store in Singapore by September 2024, citing tough competition from online retailers and grocery rivals. The Toa Payoh outlet is part of a series of closures this year, reflecting broader regional challenges for its parent company, Dairy Farm International (DFI).
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SINGAPORE: Supermarket chain Giant will close its ninth store in Singapore by September 2024 as it faces intense competition from online retailers and other grocery chains.
The store, located in Toa Payoh Lorong 4, is the latest in a series of closures that have taken place this year, as reported by The Straits Times.
Since February, Giant has shut down a hypermarket in Sembawang Shopping Centre, supermarkets in Bishan, Ang Mo Kio, and Bukit Panjang, along with four smaller “Express” stores in Nanyang Technological University, Pasir Ris, Redhill, and Punggol.
Following the closure of the Toa Payoh outlet, Giant will operate 45 stores across Singapore, down from 53 earlier this year.
Despite these reductions, the grocer has also opened a new outlet in Tengah in 2024.
From 2020 to 2023, the number of Giant stores in Singapore remained relatively stable, hovering between 53 and 55.
However, the recent closures highlight broader challenges faced by its parent company, Hong Kong-based Dairy Farm International (DFI), which has seen a contraction in its regional presence.
DFI, which first entered the Malaysian grocery market in 1999, exited the country in March 2023 by selling its stake in GCH Retail, the operator of the Giant, Mercato, and Giant Mini chains.
Similarly, in 2021, PT Hero Supermarket, a retail group majority-owned by DFI, closed all of its Giant supermarkets in Indonesia after the group’s revenue fell by 34% year-on-year.
In April, the Business Times reported that DFI had put the 9,731 sq ft Housing Board retail unit in Toa Payoh, currently occupied by Giant, up for sale at a guide price of S$16.5 million.
The company stated that the sale was part of a strategy to reallocate resources and focus on improving customer experience in other stores.
DFI’s half-year earnings report published on 1 August 2024 revealed that its food operations in Singapore experienced declining sales due to challenging consumer sentiment.
Despite this, the group posted underlying profit growth, reaching US$76 million.
The company attributed this profitability boost to an improved product margin mix and effective cost control measures.
In response to the Singapore’s Toa Payoh outlet closures, a DFI spokesperson told ST that the company continuously evaluates its store network and adapts to market trends and consumer needs.
“Giant and Cold Storage remain core businesses of DFI Retail Group, and our commitment to growth and expansion in Singapore remains unchanged,” the spokesperson added.
According to DFI’s official website, the group operates in 13 countries and territories, with around 11,000 outlets and a workforce of approximately 200,000 employees.
In Singapore, DFI operates not only Giant supermarkets but also 7-Eleven convenience stores and the Guardian health and beauty chain.
The group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and is primarily listed on the London Stock Exchange under the equity shares (transition) category, with secondary listings in Bermuda and Singapore.
DFI’s businesses are managed from Hong Kong by DFI Retail Group Management Services Limited, through its regional offices. The group is a member of the Jardine Matheson Group.
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