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DBS CEO dismisses work-life balance as ‘baloney’, while netizens ridicule ‘work is life’ if people could earn like him

In a recent podcast interview with CNA, DBS CEO Piyush Gupta dismissed the concept of work-life balance as “baloney.”

Some defend his perspective, while others question it, considering his substantial salary and suggest he could retire early, unlike common workers expected to work until 68.

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SINGAPORE: In a recent podcast interview with Singapore state media CNA, DBS CEO Piyush Gupta expressed his strong belief that the concept of work-life balance “is all baloney”.

He clarified that he doesn’t advocate for people to work all the time, ” I’m very eclectic and have a lot of time for things I do, it’s just that I believe that work is a part of life.”

In an episode of CNA‘s podcast series “The Leader’s Chair”, 63-year-old Piyush Gupta discussed the challenges he faces as a CEO, particularly in light of recent disruptions to the DBS app.

He emphasized the significance of leaders taking responsibility and cited former U.S. President Harry Truman’s famous quote, “The buck stops here,” to underline his belief in accountability.

“It doesn’t matter what the nature of the problem is, as the CEO of the company, I’m accountable. ”

“Whether the problem was with a third-party provider, or with the errant employee, or it was just an accident … as far as the consumer is concerned, I’m the CEO of the bank so I’ve got to fix it.”

“I tell young kids, when people are looking for what it takes to be a leader, I tell them individual accountability is the first thing I look for.”

Additionally, Gupta acknowledged that a difficult aspect of leadership is striking a balance between ensuring accountability within the team and providing support and protection, which he referred to as “air cover.”

He highlighted that many companies suffer from a “blame culture,” leading to fear among employees and adverse outcomes.

Co-host Crispina Robert later raised a significant question about the personal aspect of work-related issues and their impact on individuals. She acknowledged that work is an integral part of one’s life, leading to work-related situations feeling personal despite others dismissing them as mere work matters.

Gupta argues people spend extensive time at work

Agreeing with this perspective, Gupta emphasized the extensive time people spend working, ranging from eight to ten hours a day.

“your friends are there, your colleagues are there, you’re impact is there, your growth is there and income is there, how do you diverse that from life?”

“Therefore, this notion that something is personal, and something is not, is not easy.”

Gupta continued, “For me, I’ve always believed that you’ve got to be friends.  you’ve got to be able to make sure people feel like they’re part of a family, you got to make sure the emotional environment is one of being together and being one. If you can achieve that you get really extraordinary work outcomes.”

While Mr Gupta strongly disbelief in work-life balance, netizens note that he earns S$15.4 million salary per year

Mr Gupta’s recent remarks on work-life balance have ignited intense debates on social media.

Some have pointed out that work is an integral part of life, especially for hardworking Singaporeans striving to support their families and afford a home, while others have sarcastically questioned Mr Gupta’s credibility to offer advice on work-life balance, given his staggering S$15.4 million salary in 2022.

One netizen, commenting on Mothership’s Facebook post, expressed that it’s easier for top earners to advocate for work-life balance as they have the financial means to manage all aspects of life comfortably.

However, for the majority who don’t earn enough, the little pleasures like weekends and evenings become precious moments of respite.

Mr Gupta could “retire early and enjoy work-life balance”, while “commoners” expected to work until the age of 68

One comment astutely points out that given Mr Gupta’s influential position, if he doesn’t believe in work-life balance, it’s highly likely that those below him also face challenges in achieving work-life balance.

The comment sarcastically suggests that he could retire early and enjoy a work-life balance while the common workers, referred to as “commoners,” are expected to work until the age of 68.

‘Work is life’?

Amidst the ongoing discussion, independent journalist and activist Kirsten Han chimed in with a touch of sarcasm, jesting that if she were earning S$15.4 million annually like Mr Gupta, she might also adopt the perspective that work is an integral part of life.

Many netizens echoed Kirsten Han’s sentiment, asserting that they too would find immense satisfaction in dedicating themselves to work if they were to earn a CEO-level salary like his.

Adding a humorous twist to the conversation, Singapore’s long-distance runner, Soh Rui Yong, playfully suggested that some individuals might even believe work is intertwined with their sex life:

Netizens defending work-life-balance

On the other side of the discussion, several netizens are staunchly defending the importance of work-life balance.

They point out that while Mr Gupta holds a position in upper management and may express his opinions freely, there remains a critical question: What is the benefit of dedicating all your hours to work while neglecting the relationships with your spouse and children?

‘Work-rest balance’

Meanwhile, some comments argue that work-life balance may not always be achievable in reality, as unforeseen urgent matters can arise, demanding immediate attention, even during vacation or personal time.

While some suggest that Mr Gupta not wrong at all, as the term should be work-rest balance. Work is part of life. And rest is also a must-have in life.

DBS CEO embarrassed by disruption of DBS banking services twice this year

In the CNA podcast, DBS CEO Mr Gupta addressed the challenges and accountability as a leader in handling various issues, including the digital outages that occurred twice this year on 5th May and 29th March.

During the Annual General Meeting (AGM) in March, Mr Gupta openly expressed feeling embarrassed about the outage.

“As such a well-known digital and technology bank, this embarrasses us. We are committed to doing better,” Gupta said.

“Ensuring uninterrupted digital banking services 24/7 has been our key priority. Unfortunately, we fell short of it and are truly sorry.”

At the AGM, DBS Chairman Peter Seah also humbly bowed to shareholders, offering apologies on behalf of the bank.

He described the incident as “very unfortunate” and “disappointing” and acknowledged that customers have every right to expect more from the bank. In response to the gravity of the situation, a special board committee was immediately convened to conduct a thorough investigation.

Following the disruption in May, Gupta once again extended his apologies and reiterated the bank’s commitment to improvement.

During a Parliamentary Session on 5 July, then Senior Minister Tharman Shanmugaratnam further disclosed that human error in coding the system maintenance program was the cause of a 6.5-hour disruption to the bank’s digital banking and physical ATM services on 5 May.

“The error led to a significant reduction in system capacity, which in turn affected the system’s ability to process internet and mobile banking, electronic payment, and ATM transactions,” Mr Tharman said.

March disruption caused by inherent software bugs

According to DBS, the cause of the incident is unrelated to the earlier March 2023 disruption, which was caused by inherent software bugs.

Mr Tharman stated that in response to the March incident, DBS established a Special Board Committee to oversee the investigation into the root cause and conduct a comprehensive review of the bank’s IT resilience.

The Monetary Authority of Singapore (MAS) has stated publicly that it regards this second disruption within a period of two months as unacceptable and that DBS had fallen short of MAS’ expectation for banks to deliver reliable services to their customers.

“Following the May 2023 disruption, MAS has required the Special Board Committee to extend its review to cover the latest incident and to use qualified independent third parties for the review. ”

Gupta’s total pay for last year increased by 13.2 percent to S$15.4 million

In May, MAS imposed an additional capital requirement on DBS Bank Ltd (DBS Bank), which, combined with the requirement imposed in February 2022, amounts to approximately S$1.6 billion in total additional regulatory capital.

On top of the three service disruptions, DBS also came under fire in June 2021 over a payment processing glitch that caused some customers to be charged twice on their credit and debit cards.

Meanwhile, DBS’s annual report released on 10 March shows that Gupta’s total pay for last year increased by 13.2 per cent to S$15.4 million. In 2021, his total pay was S$13.6 million, and the year before, S$9.2 million.

Ironically in the report, Gupta said that DBS needs to continue strengthening its technology in areas such as site reliability engineering.

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Elderly men eating leftovers at People’s Park Food Centre spark concerns over rising living costs

A recent report revealed that elderly men have been seen eating leftovers at People’s Park Food Centre, raising concerns about their potential struggles amid rising living costs in Singapore. Online community are urging relevant agencies to reach out and understand their situations.

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Singapore: A group of elderly men has reportedly been eating leftovers at in People’s Park Food Centre, as reported by Shin Min Daily News on Wednesday (18 September).

According to tips from readers, these elderly men have been spotted scavenging for food at the bustling food centre in Chinatown.

Witnesses noted that they not only take unfinished meals from tables but also search the dish return area for additional leftovers.

Several hawkers reported seeing multiple elderly individuals, including one specific man, frequently visiting the food centre to collect leftovers, although they were unaware of their identities and living situations.

A Chinese food hawker, who has worked there for over ten years, noted that at least three or four scavengers come daily, usually around 8 or 9 PM, and sometimes kind customers buy food for them.

Another stall assistant, Ms Ma, observed that diners often leave their tables, allowing the older man to sit down and eat the leftovers directly.

Cleaner Mr Quan mentioned that while he has seen the man taking food left by others, he has also witnessed him buying his own meals, suggesting he is not in dire financial need.

Additionally, Quan noted that these scavengers typically arrive around 10 AM and leave in the afternoon.

One Elderly Man Interviewed Attributes Leftover Eating Habit to Waste Prevention, Not Financial Struggles

Among the scavengers is Mr Wang, an 84-year-old resident of Bedok, who emphasised that he doesn’t want to waste food.

He told reporter, “I have a home and children, but it’s very lively here, so I come every day and go home in the evening.”

He acknowledged his habit of eating leftovers, stating, “It’s not because I lack money; I simply don’t want to waste food.”

He explained, “Some people order a lot and can’t finish it; sometimes a whole fish is left uneaten. ”

“When I see large plates of leftover food, I think it’s a waste, so I take it to eat, and it’s still warm,” he said, adding that other scavengers respect each other’s space and enjoy their own finds.

Not everyone supports the practice of scavenging for leftovers. Daniel Tay, a retired financial advisor and advocate for freeganism, expressed concerns about the potential dangers of consuming discarded food.

He pointed out that it’s often unclear how long the food has been left out or if it has been contaminated by animals or pests, which could lead to food poisoning.

“It’s extremely unhygienic. Diners might throw away food or toss used napkins into it, contaminating it further. If a diner gets sick, such as with the flu or COVID-19, they could pass the virus to someone eating the leftovers,” he warned.

Tay suggested a more proactive approach, encouraging people to ask diners if they can take home any uneaten food, which would help ensure the food is clean and raise awareness about food waste.

Netizens Urge Agencies to Address Challenges Faced by Elderly Amid Rising Living Costs

Comments on Shin Min’s Facebook page reveal that many netizens suspect the elderly men scavenging for food may be facing significant challenges and are urging relevant agencies to reach out to understand their situations.

Some are questioning whether the rising cost of living in Singapore is prompting individuals to resort to drastic measures to save money.

One netizen commented, “Every family has its own difficulties; who hasn’t faced storms and hardships? If you see an elderly person, please invite him to a meal. After all, we will all grow old one day. Whether it’s a blessing or a curse, only heaven and earth know. I believe that Singaporeans who see him will definitely invite him to a meal.”

Discussion on Singapore’s Hardwarezone forum also highlighted that many have witnessed similar situations, indicating that this issue is not new.

One netizen speculated that some elderly individuals might be facing mental health challenges. The user shared observation of an elderly woman in Little India who regularly collects cardboard and sells 4D lottery tickets. Despite receiving money from passersby, she continues her activities.

Another user recounted an experience of seeing an elderly woman eating directly from leftover plates and offered to buy her a plate of duck rice.

However, the hawker advised that it would be pointless, as the woman allegedly prefers eating leftovers to fresh food. The netizen expressed pity for her situation, noting that other customers had also tried to buy her a meal.

Not the First Time Elderly Individuals Spotted Scavenging for Leftovers at People’s Park Food Centre

This is not the first time elderly individuals have been spotted eating leftover food at People’s Park Food Centre.

In November 2022, 8World News reported that at least seven elderly people allegedly engage in such practice regularly at the hawker centre. These individuals typically search for unfinished food left on tables or at the tray return area.

At that time, in response to inquiries from 8World News, the Ministry of Social and Family Development (MSF) stated that they were collaborating with grassroots volunteers and hawkers to identify these elderly individuals and provide assistance if needed.

MSF encourages the public to report any elderly individuals in need of help by calling 1800-222-0000 or connecting them with local social service agencies through the OneService App.

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Redditors question support for PAP over perceived arrogance and authoritarian attitude

Despite Senior Minister Lee Hsien Loong’s warning that slimmer electoral margins would limit the government’s political space “to do the right things”, many Redditors questioned their support for the ruling PAP, criticising its perceived arrogance. They argued that SM Lee’s remarks show the party has ‘lost its ways’ and acts as if it alone can determine what is right. Others noted that the PAP’s supermajority allows for the passage of unfavourable policies without adequate scrutiny.

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In a recent speech, Senior Minister Lee Hsien Loong warned that “if electoral margins get slimmer, the government will have less political space to do the right things.”

Mr Lee, who served as Prime Minister for 20 years, highlighted the risks associated with increasingly competitive politics.

“It will become harder to disregard short-term considerations in decision-making. The political dynamics will become very different,” he stated during his speech at the Annual Public Service Leadership Ceremony 2024 on 17 September.

“Singaporeans must understand the dangers this creates, and so must the public service,” SM Lee stressed.

SM Lee pointed out that Singapore faces formidable internal and external challenges in the years ahead, with rising expectations and demands from citizens.

As growth becomes harder to achieve and politics becomes more fiercely contested, he warned, “Things can go wrong for Singapore too.”

He urged vigilance in preparing for an uncertain future, noting, “As the world changes, and as the generations change, we must do our best to renew our system – to ensure that it continues to work well for us, even as things change.”

Critique of PAP’s Arrogance and Disconnect from Singaporeans

The People’s Action Party (PAP) experienced a notable decline in its vote share during the 2020 General Election, securing 61.24% of the votes and winning 83 out of 93 seats, a drop from 69.9% in 2015.

A significant loss was in Sengkang GRC, where the PAP team, led by former Minister Ng Chee Meng, was defeated by the Workers’ Party (WP).

In discussions on Reddit, some users questioned why they should support the ruling PAP, criticising the party’s perceived arrogance.

They pointed out that SM Lee’s recent remarks illustrate that the party has strayed from effectively serving Singaporeans and seems to believe it has the sole authority to decide what is right.

Others highlighted that the PAP’s super-majority in Parliament enables the passage of unfavourable policies without sufficient scrutiny.

One comment acknowledged that while many older Singaporeans remain loyal to the PAP due to its past achievements, younger generations feel the party has failed to deliver similar results.

There is significant frustration that essentials like housing and the cost of living have become less affordable compared to previous generations.

The comment emphasised the importance of the 2011 election results, which they believe compelled the PAP to reassess its policies, especially concerning foreign labor and job security.

He suggested that to retain voter support, the PAP must continue to ensure a good material standard of living.

“Then, I ask you, vote PAP for what? They deserve to lose a supermajority. Or else why would they continue to deliver the same promises they delivered to our parents? What else would get a bunch of clueless bureaucrats to recognise their problems?”

Emphasising Government Accountability to the Public

Another Redditor argued that it is the government’s responsibility to be accountable to the people.

He further challenged SM Lee’s assertion about having less political space to do the right things, questioning his authority to define what is “right” for Singapore.

The comment criticised initiatives like the Founder’s Memorial and the NS Square, suggesting they may serve to boost the egos of a few rather than benefit the broader population. The Redditor also questioned the justification for GST hikes amid rising living costs.

“Policies should always be enacted to the benefit of the people, and it should always be the people who decide what is the best course of action for our country. No one should decide that other than us.”

The comment called for an end to narratives that present the PAP as the only party capable of rescuing Singapore from crises, stating that the country has moved past the existential challenges of its founding era and that innovative ideas can come from beyond a single political party.

Another comment echoed this sentiment, noting that by stating this, SM Lee seemingly expects Singaporeans to accept the PAP’s assumption that they—and by extension, the government and public service—will generally do the “right things.”

“What is conveniently overlooked is that the point of having elections is to have us examine for ourselves if we accept that very premise, and vote accordingly.”

A comment further argued that simply losing a supermajority does not equate to a lack of political space for the government to make the right decisions.

The Redditor express frustration with SM Lee’s rhetoric, suggesting that he is manipulating public perception to justify arbitrary changes to the constitution.

Concerns Over PAP’s Supermajority in Parliament

Another comment pointed out that the PAP’s supermajority in Parliament enables the passage of questionable and controversial policies, bypassing robust debate and discussion.

The comment highlighted the contentious constitutional amendments made in late 2016, which reserved the elected presidency for candidates from a specific racial group if no president from that group had served in the previous five terms.

A comment highlighted the contrast: in the past, the PAP enjoyed a wide electoral margin because citizens believed they governed effectively. Now, the PAP claims that without a substantial electoral margin, they cannot govern well.

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