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OCBC banking services fails again after new Head of Operations & Technology takes over

OCBC banking services experienced a disruption on 28 Aug due to “network issues”, impacting multiple banking channels. The bank has faced similar “technical issues” in the past, notably in 2022. Coincidentally, since Praveen Raina took over as Head of Group Operations & Technology in June 2021, such issues seem to have become more frequent.

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OCBC banking services went down again on Monday (28 Aug) morning at about 8.30 am due to “network issues”.

The bank acknowledged that it was facing “technical problems with our systems impacting our banking channels”, which include mobile and online banking, PayNow, ATMs, Velocity and cards.

“We are experiencing network issues at the moment. All of our banking services are down,” said OCBC. “We are sorry for the inconvenience and are working to bring things back to normal.”

Some customers posted on social media saying that their credit card payments were declined and that they were unable to withdraw cash. One customer said that her payment for an online doctor consultation could not go through.

Another said, “Have breakfast with a client, used credit card and then atm card to pay bills, all declined.”

Several angry customers also said that it was embarrassing for them when their credit card transactions were declined.

At around noon time, OCBC announced again that their services have been restored.

“Our customers can perform banking transactions at our branches, ATMs, internet and mobile banking platforms, and Velocity. Cards services have also been restored,” OCBC said.

“We would like to assure our customers that no customer data has been compromised and that their monies remain safe,” it added.

In an update at about 12.20 pm, the bank said all banking services have been restored.

“Our customers can perform banking transactions at our branches, ATMs, internet and mobile banking platforms, and Velocity. Cards services have also been restored,” the spokesperson said, adding that the bank is investigating the cause of the “technical problem”.

“We would like to assure our customers that no customer data has been compromised and that their monies remain safe.”

OCBC banking services failed in 2022

This is not the first time OCBC has been facing “technical issues”. On 9 Jun last year, OCBC also faced technical problems affecting its online payment services.

It also had to “apologise” for its “technical issues”. At the time, it issued a statement saying, “We apologise for the inconvenience caused and thank our customers for their patience and understanding.”

Hundreds of online users then reacted to its online apology posting, angrily condemning OCBC. One said, “It was frustrating and disturbing to not be advised about the problem.”

Another said she was “frustrated” with OCBC “as a message could have been sent to alert users about the technical issue.”

New head of OCBC Group Operations & Technology

Coincidentally, OCBC’s “technical issues” seem to surface more ever since it has a new leader, Praveen Raina, heading its Group Operations & Technology. According to its Linkedin, Praveen became OCBC”s Head of Group Operations & Technology in Jun 2021.

He is also featured prominently as part of the senior management team of OCBC. On OCBC’s page, it said:

Mr Praveen Raina was appointed Head of Group Operations and Technology in June 2021… Mr Raina joined OCBC in August 2008 and has held various senior management positions in Group Operations and Technology. He was appointed Executive Vice President in May 2019 and assumed the role of Global Head of Operations and Technology at OCBC’s private banking subsidiary, Bank of Singapore, in December the same year. Mr Raina has a Master of Business Administration from the University of Windsor and a Bachelor of Applied Science in Computer Science from the Memorial University of Newfoundland.

His Linkedin page also mentioned that he attended short executive programs at INSEAD, Stanford and Harvard in 2011, 2013 and 2018 respectively.

According to QS Ranking, both Memorial University of Newfoundland and University of Windsor are ranked in the region of #641-650 in QS World University Rankings 2024.

 

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Taiwan’s FSC rejects CTBC Financial’s bid to acquire Shin Kong Financial, favoring Taishin’s merger plans

Taiwan’s Financial Supervisory Commission rejected CTBC Financial’s tender offer to acquire Shin Kong Financial, raising concerns about its plan, while Taishin Financial moves closer to a merger with Shin Kong. Both companies have scheduled shareholder meetings for 9 October.

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On 16 September 2024, Taiwan’s Financial Supervisory Commission (FSC) rejected an application from CTBC Financial Holding Co. to launch a tender offer for Shin Kong Financial Holding Co., potentially clearing the path for Taishin Financial Holding Co. to proceed with its proposed merger with Shin Kong Financial.

Jean Chiu, vice chairperson of the FSC, stated at a press conference that CTBC Financial failed to provide a comprehensive implementation plan for the acquisition. CTBC had proposed acquiring between 10% and 51% of Shin Kong Financial’s shares initially, with plans to later fully integrate the company.

However, the FSC raised concerns over CTBC’s lack of detailed provisions on how it would manage various potential outcomes, particularly if it failed to secure full control of Shin Kong.

Additionally, the FSC highlighted gaps in CTBC’s understanding of the financial health of Shin Kong’s life insurance subsidiary, as well as a lack of firm commitments regarding raising the capital size of this subsidiary.

This uncertainty, combined with the method of payment proposed by CTBC—using a mix of cash and its own stock—raised concerns that the tender offer could negatively affect shareholders due to potential fluctuations in CTBC’s stock price during the transaction process.

CTBC’s proposal, announced on 20 August, included an offer of NT$4.09 (US$0.13) per share in cash and an exchange of 0.3132 CTBC shares for each Shin Kong share, amounting to NT$14.55 (US$0.46) per share. This bid was labeled by Taishin Financial as a hostile takeover attempt, as Shin Kong Financial’s board had not approved the offer.

In response, Taishin Financial, which has been vying for Shin Kong through a merger, revised its stock swap offer on 11 September.

The new offer included 0.672 Taishin shares plus 0.175 preferred shares for each Shin Kong share, translating to NT$14.18 per share—closer to CTBC’s offer. Taishin had earlier disclosed on 22 August its original plan to offer 0.6022 shares of its stock per Shin Kong share, which amounted to NT$11.32 (US$0.36).

Chiu emphasized that tender offers based on stock payments are rare in Taiwan, with only six cases since the 2002 revision of tender offer regulations.

She referenced Fubon Financial Holding’s acquisition of Jih Sun Financial in 2023, where cash was used instead of shares, to highlight how tender offers have traditionally been handled in the local market.

Chiu concluded by stating that although Taiwan’s financial market operates on free-market principles, takeovers should avoid disrupting market order and respect corporate stability.

Taishin Financial and Shin Kong Financial are set to hold a special general meeting on 9 October to secure shareholder approval for their merger plan, which will then require the FSC’s endorsement.

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Times Bookstores to close after nearly four decades in Singapore

Times Bookstores will cease operations in Singapore after nearly four decades, with its final outlet at Cold Storage Jelita closing on 22 September 2024. The closure is seen as being attributed to high rents, low sales, and rising operational costs, reflecting challenges faced by physical bookstores in Singapore.

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Times Bookstores will end its operations in Singapore after nearly 40 years, as its last remaining outlet at Cold Storage Jelita on Holland Road is set to close on 22 September 2024.

In a farewell statement posted on Instagram on 16 September, the English book retailer, established in 1978, invited customers to visit the store one final time. “Our happily ever after has finally come,” the post read. “It is with both a heavy heart and a sense of fulfilment that we announce the closure of Times Bookstores.”

The closure of Times Bookstores has been anticipated for several years. The company, owned by regional consumer group Fraser and Neave Limited, closed its branches in Plaza Singapura and Waterway Point in February 2024.

The shutdowns triggered a discussion in Singapore’s literary community about how to better support bookstores.

Struggles Facing Book Retailers

Times Bookstores has been affected by increasing rent, low sales, and rising operational costs. The Covid-19 pandemic exacerbated its challenges, with the business quietly closing outlets at Marina Square and Paragon in 2021.

A key warning came in 2019 when the retailer closed its 8,000 sq ft Centrepoint branch, once one of Singapore’s largest bookstores.

These closures reflect a broader struggle for physical bookstores in Singapore. Rising rent, higher goods and services taxes (GST), and increasing printing costs have driven book prices up, making it difficult for traditional retailers to compete.

Popular bookstore also shut its Marine Parade outlet on 18 June 2023, citing similar reasons, while Books Kinokuniya closed its JEM branch on 9 May 2022 due to slow sales and rental costs.

Future of Singapore’s Bookstores

Following the closure of Times, few large bookstore chains remain in Singapore. Books Kinokuniya, the largest bookstore in Singapore, continues to operate its flagship store at Takashimaya Shopping Centre.

According to a spokesperson from Toshin Development Singapore, cited by the Straits Times, Kinokuniya remains a key tenant, though no specific renewal dates were disclosed. The spokesperson added that Kinokuniya continues to engage with the landlord regularly to appeal to patrons and remain in trend.

Although Times Bookstores will no longer have physical stores in Singapore, its book distribution business, which supplies books from international and local publishers to other retailers, continues to operate.

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