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Home Team officers provided with channels to address workplace discrimination and issues, says Shanmugam

The Ministry of Home Affairs (MHA) strongly opposes workplace discrimination. Minister K Shanmugam affirmed that allegations are seriously investigated, with wrongdoers held accountable regardless of rank. This response follows concerns raised by MPs Murali Pillai and Sylvia Lim in their parliamentary questions about protection against discrimination and unfair treatment for officers.

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“The Ministry of Home Affairs (MHA) takes a firm stance against workplace discrimination. All allegations of such nature are treated seriously and investigated. If we find wrongdoing, the culpable officers will be taken to task, regardless of seniority.”

This was said by the Minister for Home Affairs and Law, Mr K Shanmugam, in a written reply on Monday (18 Sep) to parliamentary questions filed by Members of Parliament, Mr Murali Pillai of Bukit Batok SMC and Ms Sylvia Lim of Aljunied GRC, who sought clarity on the avenues available for officers to voice their concerns about discrimination or unfair treatment.

Elaborating on the complaint mechanism, he continued, “There are established channels for officers to raise grievances or report wrongdoing, namely the Channel for Formal Grievance Handling and the Channel for Confidential Ethical Disclosure.”

“All MHA officers can confidentially report grievances, workplace discrimination, and any issues relating to inappropriate conduct or behaviour to any level of management directly. This includes their direct supervisor, unit Commander or Director, and senior leadership of their Home Team Department and the Ministry headquarters.”

Mr Shanmugam also emphasized the transparency and thoroughness of the system, saying, “There are clear escalation guidelines and processes to ensure that all reports of workplace discrimination, unfair treatment, or misconduct are looked into objectively, professionally, and expeditiously.”

He further elaborated on the investigative process, mentioning the involvement of the Department’s Human Resource Division or an internal investigation body.

Mr Shanmugam also noted that the review findings will be reported to the Deputy Head of Department and the Head of Department. Where substantiated, appropriate action will be taken in accordance with the Civil Service Disciplinary Framework.

He added that if an officer is not satisfied with the outcome of the investigation, they can escalate the matter to higher levels in the chain of command in the Ministry or to the Head of Civil Service.

According to the Minister, all officers are informed of these reporting channels when they join MHA, during onboarding sessions for new officers, and during subsequent training programmes.

There are also periodic reminders through internal communications such as emails and at dialogues and forums with management. This information is also available on the Ministry’s intranet.

MHA conducts six-monthly Pulse Surveys, biennial Public Service Employee Engagement Surveys, and triennial 360 Degree Surveys of supervisors.

During these surveys, officers can provide anonymous comments and feedback, including on workplace issues. Every piece of feedback is taken seriously and investigated where necessary.

The Minister noted that in the last five years, the Home Team Departments and Ministry headquarters have investigated 310 cases, nine of which were reported directly to the Public Service Division and Ministry headquarters.

131 cases were substantiated, and the offending officers faced disciplinary actions.

However, the Minister cautioned, “We encourage responsible reporting. We must avoid developing a culture of spurious, poison-letter allegations, which can demoralise the broader officer population and create a toxic environment. If a report is made in bad faith, disciplinary action may be taken against the officer who made the false report.”

In July this year, Singapore was shocked by the tragic death of Sgt. Uvaraja S/0 Gopal from the Singapore Police Force (SPF) after he took his own life, raising serious questions regarding the welfare and treatment of Home Team officers.

Following Sgt. Uvaraja’s tragic death, his distressing narrative on Facebook emerged, depicting a harrowing work environment characterized by racial prejudice, favouritism, bullying, and blatant mismanagement at the Ang Mo Kio North Neighbourhood Police Centre (NPC).

Mr Shanmugam has previously weighed in on the situation stating, “I have asked SPF to investigate the matter thoroughly. We will get to the bottom of it. And be accountable. We have a clear policy of non-discrimination.”

“All officers are entitled to be treated fairly. SPF as an organisation is committed to that principle. We will investigate the facts.” said the Home Affairs Minister.

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Parliament

Minister Shanmugam rejects request for detailed information on visa-free visitor offences: Cites bilateral considerations

Minister for Home Affairs K Shanmugam rejected Workers’ Party MP He Ting Ru’s request for detailed statistics on visa-free visitors involved in crimes, citing bilateral concerns. He affirmed current screening measures are sufficient, with no plans for an electronic travel authorisation system.

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On 10 September 2024, Minister for Home Affairs and Law, Mr K Shanmugam, refused to provide detailed information requested by Workers’ Party Member of Parliament (MP) for Sengkang GRC, Ms He Ting Ru, regarding visa-free visitors involved in criminal offences in Singapore.

Ms He had asked for statistics on how many visa-free visitors had been arrested or identified as persons of interest for criminal activities from 2021 to June 2024, along with a breakdown of offences by type, number, and country of origin.

She also queried the consideration of enhanced screening measures and the possibility of introducing an electronic travel authorisation system similar to those in other jurisdictions.

In his written response, Mr Shanmugam stated that with over 150 countries on the visa-free entry list, it would not be practical or meaningful to publish crime statistics specific to visitors from these nations.

He added that doing so could carry bilateral implications and potentially send the wrong message to bona fide visitors from these countries.

Mr Shanmugam affirmed that Singapore’s Immigration & Checkpoints Authority (ICA) employs a risk-based, multi-layered approach to balance border security with traveller facilitation and assured that the current measures are sufficient. He reiterated that there were no immediate plans to implement an electronic travel authorisation regime, as it would increase inconvenience for visitors.

“We are satisfied with the current measures, and for now, do not see a need for an additional electronic travel authorisation regime. Also, such a regime will make visiting Singapore more inconvenient,” said Mr Shanmugam.

This response followed an oral reply delivered earlier that day by Minister of State (MOS) for Home Affairs, Ms Sun Xueling, who addressed a related question posed by Non-Constituency Member of Parliament (NCMP) Mr Leong Mun Wai from the Progress Singapore Party (PSP).

Mr Leong had expressed concerns about the potential rise in crime following the introduction of a 30-day visa exemption arrangement for Chinese nationals in February 2024. He specifically questioned whether the recent burglaries involving foreign syndicates had any link to this exemption and whether automated lanes at Changi Airport increased the risk of non-bona fide travellers entering the country.

Ms Sun refuted Mr Leong’s concerns, clarifying that there had been no increase in arrests among short-term visitors from China since the visa exemption came into effect.

She noted that the arrest rate of Chinese visitors had, in fact, decreased compared to the previous year. While acknowledging the involvement of some foreign nationals in criminal activity, she highlighted that the visa regime alone cannot eliminate all risks. Instead, ICA employs enhanced technology, such as biometrics and advanced data analytics, to screen travellers.

Ms Sun also emphasised the importance of the tourism sector to Singapore’s economy, generating S$27.2 billion in receipts in 2023 and employing over 71,000 workers. She argued that closing borders to prevent crimes would not be a viable solution, especially given Singapore’s competition with neighbouring countries like Malaysia and Thailand, which are also working to attract Chinese visitors.

Despite further calls from Mr Leong for additional security measures and tougher penalties for cross-border crimes, Ms Sun reassured that the government continually reviews its laws, including the Criminal Procedure Code and Penal Code, to address transnational crimes such as human trafficking, drug trafficking, and online scams.

She affirmed that Singapore remains vigilant in adapting its laws and measures to combat evolving criminal trends.

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Parliament

Leong Mun Wai questions why NTUC leaders often come from the ruling party

During the Platform Workers Bill debate on 10 Sept, Mr Leong Mun Wai, NCMP from the Progress Singapore Party, backed WP MP Gerald Giam’s call for an independent NTUC. He expressed concerns about NTUC’s ties to the ruling party, questioning its independence given that its leaders are often from the PAP.

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SINGAPORE: Mr Leong Mun Wai, Non-Constituency Member of Parliament (NCMP) from the Progress Singapore Party, voiced support for the Workers’ Party and its MP Gerald Giam’s call for an independent and non-partisan NTUC, separate from the ruling People’s Action Party (PAP).

During a parliamentary debate on the Platform Workers Bill on Tuesday (10 Sept), Mr Leong acknowledged that tripartism is a fundamental aspect of governance that all parties, including opposition ones, seek to foster.

He noted that unions naturally seek political power to effect change but expressed concerns about the extent of NTUC’s relationship with the ruling party.

However he questioned the level of NTUC’s independence from the government.

He pointed out that the NTUC’s secretary-general is often a minister or former minister and that many NTUC leaders come from the ruling party.

“Can you find another trade union in the world where the trade union chief is a minister? Are there any countries? Please let me know if there are,” Mr Leong asked, further noting that few opposition politicians are given appointments in NTUC.

“I think we are entitled to think that the independence of NTUC ought to be better than this.”

Earlier, PAP MP Christopher De Souza criticized MP Gerald Giam for using the term “tether” to describe the NTUC-PAP relationship, emphasizing that the NTUC operates through partnership, alliance, and solidarity rather than subordination.

In response, Mr Giam clarified that when he used the terms “tether” or “untether,” he meant that the NTUC and the PAP should be separate and independent organizations.

He sought to ensure that NTUC does not appear to be biased towards the ruling party.

Mr Giam also raised concerns about NTUC’s structure, particularly questioning why the Platform Associations need a Council of Advisors with the power to dismiss the Executive Council and why these advisors are predominantly PAP members or MPs.

He suggested that this structure indicates a lack of independence for NTUC.

The current NTUC secretary-general is Ng Chee Meng, a former PAP minister who assumed the position in 2018 and continues to hold it despite losing to WP’s new team in GE2020.

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