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Malaysian tourists’ narrow escape in Bangkok: Investigation points to miscommunication with e-hailing driver

Earlier this month, five Malaysian tourists claimed they narrowly escaped an alleged kidnapping attempt involving an e-hailing driver in Bangkok.

The Thai Tourism Authority has since revealed an ongoing investigation, with initial findings suggesting a likely misunderstanding and miscommunication.

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MALAYSIA: Earlier this month, the story of five Malaysian tourists narrowly escaping an alleged kidnapping attempt involving an e-hailing driver in Bangkok grabbed local media headlines.

In an unexpected turn of events, the Tourism of Thailand Malaysia clarified the matter, stating that The Tourism Authority of Thailand and Tourist Police Thailand have initiated an investigation with the e-hailing driver.

The preliminary findings suggest that this case likely resulted from misunderstanding and miscommunication.

On 5 September, one of the travellers shared their harrowing experience on Facebook. During their trip to Bangkok, they opted for a ride-hailing service InDrive for their journey to the airport

Mr Tong claimed that they immediately sensed something was wrong upon entering the car, due to the heavily tinted windows and the driver’s suspicious behaviour, including reporting their movements in detail to someone on the phone.

Andrew Tong, who spoke Thai, overheard the driver’s conversation and translated it for his friends.

For instance, the driver was allegedly providing a detailed description of their group composition and reporting their every move to an undisclosed individual on the other end of the line.

Mr Tong asserted that when passengers consulted navigation apps, Waze indicated a 30-minute route to the airport, while the driver’s Google Maps suggested a longer 50-minute path.

When the group requested a restroom stop, the driver adamantly refused, citing potential police interference.

Sensing danger and noting the driver’s reluctance, they swiftly exited the car on the main road, and the driver made no effort to stop them or demand payment, further intensifying their suspicions.

n his post, Mr Tong clarified that sharing their story was not intended to incite panic or dissuade individuals from visiting Thailand. Instead, it aimed to remind people to choose local taxi drivers, use map applications, and closely observe their drivers’ behavior.

However, Mr Tong’s post did not specify whether they had reported the incident to Thai authorities, leaving room for suggestions from netizens regarding the appropriate course of action.

Thai Tourism Authority clears e-hailing driver in the tourists’ incident, highlights miscommunication

On 9 September, the Tourism Authority of Thailand in Malaysia took to Facebook to clarify the incident.

According to their statement, both the Thai Tourism Authority and Tourist Police Thailand have summoned the e-hailing driver for investigation and interrogation, and their primary finding concluded that this case is likely of misunderstanding & miscommunication.

“Police will continue to investigate, and will be calling in the other caller’s person on the phone and the operator of ride-hailing application.”

The Thai Tourism Authority further disclosed that their investigation revealed the driver has no criminal record and holds a stable job with a company specializing in medical equipment services.

The driver takes up part-time e-hailing work to supplement his income to support his family.

Driver’s perspective on the incident

According to the driver’s explanation, the route he used was based on the e-hailing system’s GPS application, which is mandatory for all drivers to use.

The statement clarified that meanwhile the Malaysian tourists were using a different map application, which displayed a different route.

The driver mentioned that after picking up the passengers, he was forced into a heavy traffic lane that required a right turn, deviating from the route shown on the visitors’ GPS.

The driver added that the tourists suddenly reported feeling unwell and needing to use the restroom, requesting a stop in a tight area, which was not feasible.

“The driver informed guests he will go to nearest petrol pump toilet, but the tourist insisted to go to the toilet in the mall.”

The statement said the driver was allegedly being reprimanded for continuing a lengthy phone conversation (for 55 minutes) since the passenger was picked up.

“The driver explained & clarified that on that particular day, it was unfortunate that his cousin had problems with the car accident, car claim and court issue, and he could not hang up the conversation.”

The communication continued from the time of pick-up until the tourists quickly disembarked.

The driver also confirmed that he did not discuss taking the tourists to any airport, as claimed by the tourists who overheard his phone conversation, according to the statement from the Thai Tourism Authority.

In their concluding statement, the Thai Tourism Authority reaffirmed their commitment to ensuring the safety and well-being of tourists at all times.

The e-hailing platform conducted an investigation following the incident, and confirmed no foul play

On the other hand, as reported by MustShare News, a spokesperson from the e-hailing platform inDrive has also responded to the matter.

They stated that they conducted an internal investigation upon being alerted to the incident.

Although the company couldn’t reach the passengers, their comprehensive investigation into the driver’s actions concluded that the incident resulted from miscommunication, with no foul play involved.

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Animals

House fire in Penang claims lives of 14 pet dogs, owner devastated

A house fire in Penang claimed the lives of 14 pet dogs, leaving the owner in deep grief. A viral TikTok video captured the tragedy, as the owner shared the emotional and financial toll of the incident, with the cause of the fire still under investigation.

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PENANG, MALAYSIA: A tragic house fire in Tanjung Bungah, Penang has claimed the lives of 14 pet dogs, leaving the owner mourning the loss of his beloved animals.

A viral TikTok video captured the heart-wrenching aftermath, showing the owner’s grief as he recounted the devastating incident.

@maheswaranmuthiah

The worst tragedy in my life. My house burnt to ashes. 😭😭😭. Everything gone within an hour. I lost about 20k cash, training materials, banners, 2 professional dslr camera and equipments, commercial cooking equipments, commercial makeup learning equipments, canopy, mannequins, TV, blueray player, 2 hp, 3 laptops, my son’s ipad Pro 10, 1 pc, about 6 hardisks, 10 thumb drives, memory cards, 1 coffee machine, 1 coffee maker, letrik piano, exercise equipment, almost thousands of new and preloved novels, self development books, recipe books, IT Books, Law & Legal Books, skills development related to photography, makeup, tattoo, cooking, massage, entrepreneurship and etc books, 2 industrial fan, chiller, freezer, about 100+ academic/ appreciation certificates, reference letters, evaluation, recognition, modeling clothes, costumes, lingerie, 10 coat/ blazers, bags of ties, my business stocks like bliese perfume, air fresher, skincare product, toys, souvenirs, F&B, all my personal photo albums and belongings including all our clothes, puzzles, furnitures, book shelf, son’s toys and belongings, meditation/ yoga mate, crystals, rudraksha, grass cutting machine, water pressure pump, air purifier, water purifier, some jewelry, public gold coins and lots more…. But the worst of all is the lost of my 14 furrykids. My most precious children. All that I mentioned above is something I could rebuilt and recover. That I have to do for my 1 and only human son. But his siblings, my 14 children that perish in this unfortunate incident will not come back. This is an unbearable and unforgettable pain that will remain till the end of my life. 😭😭😭😭😭. An endless suffering in silent pain for me. 😭😭😭😭. #maheswaran #maheswaranmuthiah #furrykids #penang #malaysia #tragedy #crowdfund #pmx #chiefminister #chowkonyeow

♬ original sound – maheswaran – maheswaran

The fire allegedly occurred while the family was out for dinner, with no one present at home to rescue the pets.

The owner in response to concerning TikToker questions, speculated that the fire may have been caused by an electrical short circuit, but authorities have yet to confirm the exact cause, which remains under investigation.

In addition to the emotional toll, the fire also resulted in significant financial losses, with over RM20,000 (approximately US4,777) in cash and valuables destroyed.

“Everything was burnt to ashes within an hour,” the owner lamented.

While the dogs were not confined in cages, they were trapped inside the house, and despite neighbors being nearby, they were unable to intervene.

Firefighters on the scene advised bystanders to stay clear due to the risk of explosions.

The viral TikTok video has garnered widespread attention, with many netizens expressing their condolences and shock over the tragedy.

Comments on the post were filled with support, with some users reflecting on the irreplaceable loss of the pets and offering words of comfort.

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Civil Society

RSF condemns Malaysian court ruling against British journalist Clare Rewcastle Brown

Malaysia’s Federal Court rejected Clare Rewcastle Brown’s appeal against a defamation ruling, leaving her liable for damages over RM 435,000. RSF condemned the decision as an effort to silence the journalist, who is known for reporting on corruption scandals.

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Malaysia’s Federal Court has dismissed British journalist Clare Rewcastle Brown’s appeal against a defamation ruling, leaving her liable to pay damages exceeding RM 435,000 (US$103,325).

The defamation suit, which RSF (Reporters Without Borders) describes as part of a broader effort to silence journalists reporting on corruption, relates to a statement in Rewcastle Brown’s 2018 book, The Sarawak Report – The Inside Story of the 1MDB Expose.

The journalist has faced legal challenges ever since, including both civil and criminal cases.

Rewcastle Brown, known for exposing Malaysia’s 1MDB financial scandal, was accused of defaming the Sultanah of Terengganu, the wife of a senior political figure.

The defamation suit stems from a misidentification error in the book, which wrongly stated that the Sultanah, rather than the Sultan’s sister, was connected to a businessman involved in the scandal.

Rewcastle Brown quickly corrected the mistake and issued an apology in 2018. Her legal team has argued that the error does not constitute defamation or criminal libel.

The Sultanah had initially sought RM 100 million in general damages, but the court ultimately awarded a much smaller sum of RM 300,000 (US$71,230) in damages, along with RM 135,000 (US$32,095) in legal costs. Additional fees are expected.

The Federal Court’s decision on 10 September 2024 closes Rewcastle Brown’s legal avenues for appeal in the civil case.

Reporters Without Borders has condemned Malaysia’s handling of the case, asserting that it is intended to intimidate other journalists from reporting on corruption.

Fiona O’Brien, UK Bureau Director of RSF, commented: “This case should never have made it to court. The accusations of defamation are nonsensical. The underlying agenda appears to be to silence Rewcastle Brown and warn other Malaysian journalists away from reporting on corruption.”

In a separate criminal case, Rewcastle Brown was sentenced in absentia to two years in prison in February 2024. She continues to appeal the criminal charges but has faced significant challenges in defending herself. The British government has not commented publicly on her case.

RSF also noted that Malaysia, once ranked 73rd in the World Press Freedom Index, has dropped to 107th in 2024, amid rising political instability and a pattern of defamation suits against journalists.

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