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Geylang restaurant seeks customers overcharged with S$840 instead of S$84 due to typo error

A Geylang restaurant, Fok Lok Kee Private Kitchen, accidentally overcharged two customers, seeking them through social media for a refund of S$840.

Despite being given a receipt, customers hadn’t returned after two days. The restaurant turned to social media for help. They plan to contact the card company for a partial refund if needed.

The delay in their Facebook post was said to be unintentional and clarified to be due to discrepancies in posting and transaction dates.

Fortunately, the issue has been resolved using PayNow instead of the bank refund process.

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SINGAPORE: On Wednesday (Sep 20), a Geylang restaurant, Fok Lok Kee Private Kitchen, mistakenly overcharged two female customers and is now on a mission to locate them for a refund.

The restaurant, known for its Sichuan cuisine, took to social media, specifically the Hawkers United – Dabao 2020 Facebook group, to reach out to the customers.

The restaurant took to Facebook to look for help in searching previous overcharged customers. (Photo: Fok Lok Kee Private Kitchen/ Facebook)

Instead of a bill amounting to S$84 for their meal, a staff member accidentally added an extra zero, resulting in a charge of S$840.

Bill receipt and error in final transaction from the incident. (Photo: Fok Lok Kee Private Kitchen/ Facebook)

Surprisingly, neither the staff nor the customers noticed the error at the time of payment, and it was only discovered about half an hour after the patrons had left the establishment.

Restaurant hopes to refund previous customer of overcharged fee

Despite being given a receipt, the customers have yet to return for a refund even after two days.

Fortunately, the customers appear to be locals, reducing the possibility of them having left the country.

With no contact information for the first-time customers, the restaurant turned to social media to rectify the situation.

Suggestions from concerned netizens included contacting the bank to void the transaction.

However, the restaurant explained that their point-of-sale provider could only identify that the transaction was made using a Visa or Mastercard.

If necessary, they plan to reach out to the relevant card company for a partial refund, they had said.

The restaurant is hoping that the customers would notice the error in their bank statement or see the social media post and come forward to resolve the issue.

Restaurant explained delay in Facebook post after overcharging incident

Additionally, the restaurant have also clarified that they have promptly shared the post on their Facebook page on Wednesday (Sep 20) when the incident occurred.

However, there was a delay in its publication, and it was only approved and made public recently.

They emphasized that this delay was not intentional.

“P.S. Just to clarify, we immediately posted this on Wed night on our FB page and shared on this group when we realized the error but the post was only approved to be published today, so we do not purposely hold back the info,” it said.

They explained this because some commenters had raised questions about the apparent discrepancy in the dates and times between the Facebook post’s date of posting and the transaction date indicated on the bill.

One commenter had questioned, “Based on the transaction, this was two days ago in the evening?”

This query arose because in the post’s caption, it was mentioned that the incident had occurred “just now.”

Matters resolved 

In the same post, the author, Fok Lok Kee Private Kitchen, provided an update stating that they successfully reached out to the previous customers, and the issues have been resolved.

They “decided to skip the tedious refund/repay bank process,” and instead opted to utilize PayNow to promptly refund the overcharged fee.

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Civil Society

Three women to contest charges over pro-Palestinian procession outside Istana

Three Singaporean women, charged under the Public Order Act for organizing a pro-Palestinian procession on 2 February, will contest their charges at trial, a court heard on 18 September. About 70 people participated in the February event, carrying watermelon-adorned umbrellas as a symbol of Palestinian resistance while delivering letters to then-Prime Minister Lee Hsien Loong.

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SINGAPORE: Three Singaporean women charged in connection with a pro-Palestinian procession to the Istana will contest their charges at trial, a court heard on Wednesday (18 September).

The defendants are Annamalai Kokila Parvathi, 35, an activist with the Transformative Justice Collective (TJC); Siti Amirah Mohamed Asrori, 29, a social media influencer; and Mossamad Sobikun Nahar, 25, a community worker.

They were charged in June under the Public Order Act for organizing an unpermitted procession on 2 February.

During the court hearing on Wednesday, the trio, through their lawyer, indicated their intention to contest the charges and claim trial.

Siti Amirah and Mossamad are accused of organizing the procession that occurred between 2pm and 3pm along the perimeter of the Istana, a restricted area.

Kokila is charged with abetting the conspiracy by collaborating with Siti, Mossamad, Alysha Mohamed Rahmat Shah, Anystasha Mohamed Rahmat Shah, and other unnamed individuals to organize the event.

According to a previous police statement, around 70 people gathered outside a mall on Orchard Road at about 2pm on 2 February before marching towards the Istana.

They carried umbrellas painted with watermelon images, symbolizing support for Palestinians amidst the ongoing Israel- Palestinian conflict.

The watermelon, reflecting the colors of the Palestinian flag, has become a symbol of solidarity.

Social media posts indicate that participants of the Letters for Palestine event walked from Plaza Singapura to the Istana to deliver letters addressed to then-Prime Minister Lee Hsien Loong.

The cases have been adjourned to October for pre-trial conferences.

If convicted under the Public Order Act, the women face a potential penalty of up to six months’ imprisonment, a fine of up to S$10,000, or both.

The police have reiterated their call for the public to avoid actions that could disrupt peace, public order, and social harmony in Singapore.

They advised that while strong feelings about the Israel-Hamas conflict are understandable, lawful means of expression, such as participating in organized forums, dialogues, and donation drives, are preferable to illegal protests.

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Singapore

COE prices surge across most categories, Open Category hits S$113,104

COE premiums rose on 18 September, with the Open Category hitting S$113,104, the highest since December 2023. Category A and B premiums also saw increases, while commercial vehicle COEs remained stable.

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Certificate of Entitlement (COE) premiums surged across most categories on 18 September, with the Open Category recording the steepest increase, reaching S$113,104.

This marks the highest price since December 2023, when the premium for an Open Category COE peaked at S$118,388.

The Category A COE, designated for smaller and less powerful cars as well as electric vehicles (EVs), rose by 2.1% to S$98,524 from S$96,490 at the previous tender on 4 September. This is the highest price recorded for Category A COEs in 2024.

Category B COEs, which apply to larger and more powerful cars and EVs, saw a 3.5% increase, with premiums rising to S$110,001 from the previous S$106,300.

Meanwhile, the Open Category, or Category E, which can be used to register any vehicle except motorcycles but is often applied to larger vehicles, rose by 5.8% to S$113,104, compared to S$106,901 from the earlier tender.

In contrast, the COE premium for commercial vehicles (Category C) remained largely unchanged at S$74,000, only S$1 below the figure from the previous exercise.

The premium for motorcycle COEs (Category D) saw a modest 1% increase, reaching S$9,900, up from S$9,801 in the last round.

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