Connect with us

Singapore

SimplyGo revamps app to allow top-up and card blocking features

On 6 September, SimplyGo launched a revamped app allowing commuters to top up and activate card-blocking features for older EZ-Link cards via mobile phones. This comes after the government reversed its plan to phase out older payment cards in January following public outcry over the inability to view balances when tapping their SimplyGo cards on public transport.

Published

on

SINGAPORE: On Friday (6 September), SimplyGo, an account-based ticketing (ABT) system primarily used for public transport, launched a revamped app that enables commuters to top up and activate card-blocking features for older card-based EZ-Link cards through their mobile phones.

The upgraded app offers a more comprehensive experience, integrating transit ticketing and travel card-related services into a single platform.

This move follows the merger of TransitLink and EZ-Link into one entity on 1 Sept.

The updated SimplyGo app provides access to the EZ-Link digital wallet for seamless in-store and online payments, announced SimplyGo.

Additionally, motorists can now use the EZ-Link Motoring service to pay for Electronic Road Pricing (ERP) and carpark charges using locally-issued Mastercard or Visa cards.

To top up older EZ-Link cards through the app, users must activate Near Field Communication (NFC) on their mobile phones and tap the physical card on the device.

The auto top-up feature, also available in the revamped app, automatically deducts a pre-set amount when the card’s balance drops to $3 upon exiting train gantries or buses.

For lost or misplaced cards, the new card-blocking function can be activated, though it may take up to 48 hours to complete.

SimplyGo emphasized that the revamped app is part of an ongoing effort to consolidate services that were previously split between the EZ-Link and TransitLink SimplyGo apps.

Existing EZ-Link app users do not need to re-register their cards, as their accounts will sync across the new app using their previously registered mobile numbers.

While the older EZ-Link app remains accessible, commuters are encouraged to switch to the upgraded SimplyGo app to access the full range of features.

Enhanced security measures are also in place, allowing only local mobile numbers for account registration, which ensures better fraud management and more accurate refund services.

Tourists and foreigners can use the app in “Guest Mode” to check their card balances.

SimplyGo’s Chief Executive Officer, Mr Tan Kim Hong, noted that the enhanced app is the company’s first step towards making SimplyGo the go-to platform for public transport commuters, offering a convenient and secure experience.

More features, such as a wayfinding tool for navigating MRT stations and bus interchanges, will be rolled out progressively.

LTA: Voluntary conversion to SimplyGo for MOE School Smart Cards to commence from 7 Sept

In a separate statement, the Land Transport Authority (LTA) announced that from Saturday (7 Sept), students will have the option to convert their student concession cards into SimplyGo school smart cards.

This option will be available to all students from Ministry of Education primary and secondary schools, as well as junior colleges and Millennia Institute.

“This follows feedback from parents and students who expressed a preference for converting their existing Student Smart Cards (SSC) to SimplyGo SSCs, allowing parents to top up their children’s cards remotely via the SimplyGo app,” said the LTA.

The conversion process is free and can be completed at selected ticketing machines across all MRT stations and bus interchanges.

However, those wishing to revert to a non-SimplyGo concession card will need to return their SimplyGo school smart card and purchase a new non-SimplyGo concession card for S$8.10 (US$6).

“With this, all commuters now have the option to convert their travel cards to SimplyGo,” said LTA.

In January, LTA U-turn on SimplyGo transition; Transport Minister issued apology

SimplyGo’s latest app revamp was announced following the government’s embarrassing reversal in January of its initial plan to transition entirely to SimplyGo and phase out older public transport payment cards, which was met with significant public outcry.

On 9 January, LTA revealed plans to retire the older card-based ticketing system used by EZ-Link and Nets FlashPay cards, in favor of SimplyGo, an account-based system (ABT).

This transition aimed to streamline fare payments by processing transactions on the back end, moving away from the traditional method of storing transaction data on individual cards.

However, the announcement triggered immediate backlash from commuters, who were particularly frustrated by the inability to view fare deductions and balances directly on the cards.

In response to the public dissatisfaction, Transport Minister Chee Hong Tat announced on 22 January that the government would invest an additional S$40 million to extend the lifespan of the card-based ticketing system, allowing passengers to continue using older payment cards until at least 2030.

Minister Chee publicly apologised for the government’s decision, admitting that the LTA had underestimated the strong preference many commuters had for the existing system.

Continue Reading
11 Comments
Subscribe
Notify of
11 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments

Singapore

Condominium in Hougang bans dog-walking, sparking petition from over 90 dog owners

Riverfront Residences in Hougang has imposed a ban on dog-walking following complaints of uncleared faeces. The decision, which forces pet owners to use an underground parking lot, has sparked a petition signed by over 90 dog owners calling for a more targeted solution.

Published

on

Photo of the notice from ShinMin Daily

Riverfront Residences, a condominium in Hougang, has banned dog-walking on its premises following complaints about uncleared dog faeces damaging the lawns and public amenities.

The decision, communicated via a notice issued at the end of August 2024, has drawn significant backlash from dog owners living in the estate, who have since submitted a petition to reverse the ban, according to a report by Shin Min Daily News.

The management’s decision was prompted by repeated incidents of faeces and urine left on the property grounds, which reportedly led to damage to the landscaping and complaints from residents.

In response, a rule was introduced that forbids dog-walking on the condominium’s ground floor areas, forcing pet owners to use an underground parking lot to exit the compound with their pets.

The alternative route, however, has been met with concerns from the condominium’s residents. Ms Liu, a 46-year-old resident, highlighted that the dimly lit and busy parking lot lacks a designated pathway, making it an unsafe environment for walking dogs. “It’s not a good place to walk your dog,” she said.

Other dog owners echoed her sentiments. One resident, Ms Liang (41), shared that she had specifically moved from public housing to the condominium in order to provide a better environment for her golden retriever. She expressed frustration at the sudden imposition of the rule, stating that she would not have chosen the property had she known about its pet-unfriendly policies.

Another dog owner, Ms Huang, raised concerns about her elderly dog, who struggles with mobility and can only manage short walks. “It’s been very inconvenient,” she said, adding that the management should target irresponsible pet owners instead of punishing all residents. Liu agreed, noting that most dog owners in the condominium were responsible and only a few “bad apples” failed to clean up after their pets.

Riverfront Residences, located along Hougang Avenue 7, was completed in 2023 and has since attracted a significant number of pet-owning residents.

However, the recent ban has left many feeling that their concerns are not being adequately addressed. According to the Shin Min report, over 90 dog owners have submitted a petition urging the management to reconsider the rule and address the issue through stricter enforcement on individual offenders rather than a blanket prohibition.

Residents are now awaiting the management’s response to the petition, with many hoping for a more balanced approach that addresses the problem without unduly inconveniencing responsible pet owners.

Continue Reading

Politics

Dr Tan Cheng Bock questions S$335 million Founders’ Memorial cost, citing Lee Kuan Yew’s stance

Dr Tan Cheng Bock has raised concerns over the S$335 million cost of Singapore’s Founders’ Memorial, citing Lee Kuan Yew’s opposition to monuments and suggesting the funds could be better used for healthcare. The memorial, slated for completion by 2028, faces rising costs, with the estimated cost not including operating or land costs.

Published

on

On 14 September 2023, Dr Tan Cheng Bock, former People’s Action Party (PAP) MP and founder of the Progress Singapore Party, publicly expressed concerns over the estimated S$335 million cost for the Founders’ Memorial.

In a detailed Facebook post, he questioned the necessity of such an extravagant expenditure and referred to the late Prime Minister Lee Kuan Yew’s known opposition to monuments in his honour.

Dr Tan highlighted a poignant moment from Lee Kuan Yew’s eulogy, delivered by his grandson, Li Shengwu, on 29 March 2015.

Li recalled how, when it was once suggested that a monument be built for him, Lee Kuan Yew had responded, “Remember Ozymandias.” This reference was to a sonnet by Percy Bysshe Shelley about Ramses II, in which a traveler encounters the ruins of a once-grand statue in the desert. The statue bore the inscription: “My name is Ozymandias, King of Kings; look on my works, ye mighty, and despair!” But nothing else remained of the empire.

Li Shengwu reflected that his grandfather’s remark underscored his belief that if Singapore failed, a monument would be useless, and if it thrived, a monument would be unnecessary.

“His legacy is not cold stone, but a living nation. We could no more forget him than we could forget the sky,” Li said, adding that Lee Kuan Yew’s enduring contribution lay in the strong institutions he built, which persist beyond the individual and ensure Singapore’s stability.

In his post, Dr Tan echoed these sentiments, questioning whether spending S$335 million on a memorial aligned with the founding leaders’ values.

He suggested that the funds might be better spent addressing pressing national issues, particularly healthcare, as Singapore’s population continues to age. Dr Tan, who served for decades as a practising doctor, called for investments in a home care system, noting that such a move would reduce the strain on hospitals while improving the well-being of the elderly.

The estimated S$335 million figure was revealed during a Parliamentary session on 9 September 2023, in response to a question posed by Louis Chua, a Workers’ Party MP for Sengkang GRC. Minister for Culture, Community and Youth Edwin Tong provided the cost breakdown, explaining that the figure covers construction, the fit-out of exhibition galleries, a viewing gallery, an outdoor amphitheatre, family spaces, amenities, and a five-hectare outdoor garden.

Mr Tong added that the final operating costs for the memorial are still being worked out alongside the development of operational plans.

Notably, Mr Tong’s disclosure did not include land costs.

Lee Hsien Yang, son of the late Lee Kuan Yew, also responded to Dr Tan’s post, pointing out that the five-hectare site in Bay East Garden could significantly increase the overall cost.

He noted that a nearby plot of land at Marina Gardens Crescent, measuring about 1.5 hectares, was tendered earlier in 2023 but rejected for a bid of S$984 per square foot, deemed too low by the Urban Redevelopment Authority (URA). Based on this price, the value of the land for the Founders’ Memorial could exceed S$500 million, pushing the overall cost of the project even higher.

The Founders’ Memorial, initially slated for completion in 2025 to coincide with Singapore’s 60th birthday, is now expected to open by the end of 2028. The project was delayed due to extensive infrastructural work at its Bay East Garden location and disruptions caused by the Covid-19 pandemic. The twin two-storey buildings, designed by Kengo Kuma & Associates and Singapore’s K2LD Architects, will house an integrated gallery and public gardens, intended to serve as a space for reflection on Singapore’s past and inspiration for the future.

While Minister Tong emphasized that the memorial aims to capture the spirit of the nation and foster unity, Dr Tan urged that the focus should remain on practical solutions for Singapore’s future. He argued that a simpler, more humble memorial would be more in line with the founding leaders’ values, allowing the remainder of the funds to be redirected toward initiatives that benefit the nation’s aging population.

Continue Reading

Trending