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Transport Minister: Boon Lay-Queenstown train services may not resume tomorrow; SMRT leaders apologise

In an Facebook post, Transport Minister Chee Hong Tat warned that normal train services along the East-West Line (EWL) between Boon Lay and Queenstown may not resume tomorrow following a major disruption today. SMRT Chairman Seah Moon Ming and GCEO Ngien Hoon Ping apologised to commuters, attributing the issue to an “unforeseen issue” involving a defective axle box on an old train, which caused derailment and damage to track equipment.

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SINGAPORE: In response to the major disruption along the East-West Line (EWL) affecting train services between Boon Lay and Queenstown stations today (25 September), Transport Minister Chee Hong Tat addressed the situation from Beijing, where he is attending the Global Sustainable Transport Forum.

Mr. Chee confirmed that there is a possibility normal train services may not resume tomorrow, as the teams from SMRT and the Land Transport Authority (LTA) will assess the situation and provide updates during engineering hours tonight.

He also emphasized LTA’s commitment to conducting a thorough investigation into the incident to identify areas for improvement.

Separately, SMRT Chairman Seah Moon Ming and GCEO Ngien Hoon Ping issued apologies to commuters on Wednesday afternoon.

They explained that the disruption was caused by an “unforeseen issue” during the withdrawal of an old train, wherein a defective axle box on one of SMRT’s first-generation trains dropped.

This led to “the wheels of a bogie to come off the running rail and hit track equipment, including the third rail and point machines, leading to the power fault.”

“At SMRT, we hold the safety and well-being of our commuters and our staff as our highest priority. We fully understand the inconvenience, frustration, and delays this disruption has caused, and we deeply regret the impact it has had on your journey,” they stated.

Both the SMRT Chairman and GCEO assured that they are working diligently to restore services as quickly as possible.

“Once again, we extend our sincerest apologies for the disruption and deeply appreciate your patience, understanding, and continued trust in SMRT.”

In a Facebook post, Minister Chee confirmed that the disruption was linked to a train fault near Clementi MRT Station.

As SMRT worked to withdraw the damaged train, it caused significant damage to the tracks, including the running rails and the third rail that supplies power to the trains. Due to the extent of the damage, normal train services could not resume for the remainder of Wednesday.

To alleviate commuter inconvenience, SMRT will provide shuttle train services between Boon Lay and Jurong East (interchange with the North-South Line) and between Queenstown and Buona Vista (interchange with the Circle Line). Additionally, bridging bus services will be offered at no cost to commuters.

Acknowledging the potential impact on students taking the Primary School Leaving Examinations (PSLE), Minister Chee stated he is in contact with the Ministry of Education and the Singapore Examinations and Assessment Board to prepare contingencies.

“I would like to thank commuters for their patience and also express my appreciation to our transport workers who are working hard to restore the train service as soon as possible.”

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Five teens arrested after Qihua Primary School pupil was filmed being assaulted

Five teenagers have been arrested following a bullying incident at Qihua Primary School, where a young student was filmed being assaulted by two boys. Police have classified the case as rioting, and investigations are ongoing.

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SINGAPORE: Five teenagers have been arrested in connection with a bullying incident involving a Qihua Primary School pupil.

The police confirmed on Wednesday (25 September), that they had identified the teenagers involved and arrested five individuals suspected of rioting.

According to a police statement, “The police take a serious view of such acts of violence and blatant disregard of the law. We will not hesitate to take action and deal with the offenders in accordance with the law.”

Authorities also indicated that investigations into the incident are ongoing.

The bullying incident came to public attention after a four-minute video surfaced online on 20 September.

In the video, a boy wearing a black T-shirt is seen punching a smaller boy dressed in a Qihua Primary School uniform. A voice in the background, speaking in Malay, is heard encouraging the violence, repeating, “again, again.”

As the video continues, the victim is knocked to the ground, then gets up, only to endure further blows from the larger boy, who kicks him in the abdomen.

In a later scene, the same attacker strikes the smaller boy in the head and knees him in the abdomen while they are in a stairwell. A second boy, wearing a grey hoodie, joins in and is seen kicking the victim.

The school’s administration responded to media inquiries by stating that they are counselling the affected pupils and working closely with their parents to ensure their well-being.

The school has not provided further details regarding when the incident took place or the specific measures being taken to address the situation.

The video has sparked significant concern online, with many calling for harsher penalties for bullying and greater supervision in schools.

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Singapore

PSLE candidates will be given full exam time if affected by East-West Line train disruption

SEAB confirmed that PSLE candidates affected by the East-West Line train disruption will be given the full exam time if they arrive late. The disruption, caused by a power trip and train fault, suspended services between Boon Lay and Queenstown stations.

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Pupils sitting for the Primary School Leaving Examination (PSLE) will not be penalised for arriving late if they are affected by the significant disruption on Singapore’s East-West Line (EWL).

In response to media queries on 25 September 2024, the Singapore Examinations and Assessment Board (SEAB) confirmed that students who reach their examination centres before the end of the paper will be given the full allotted time to complete their exams.

SEAB clarified that students had been briefed about existing arrangements for such scenarios, ensuring that no candidate would face penalties for being late due to the transport issues.

The announcement came as an hours-long disruption halted train services between Boon Lay and Queenstown stations on the EWL, following a severe fault and power failure earlier that day.

Train Fault Causes Major Service Disruption

The disruption began around 9:00 a.m. on 25 September when an eastbound train near Clementi station encountered a fault.

As efforts were made to withdraw the damaged train, a power trip occurred at approximately 9:25 a.m., resulting in the suspension of train services between Boon Lay and Queenstown.

The disruption caused significant delays for commuters during the busy morning rush hour, with affected passengers scrambling for alternative transport options, including bus bridging services. Long queues formed at bus stops, exacerbating the challenges faced by commuters.

According to the Land Transport Authority (LTA), preliminary investigations revealed that damage had occurred to both the running rails and the third rail, which supplies power to the trains.

The damage was caused during the withdrawal of the faulty train, and its extent required immediate suspension of train services along the affected stretch.

In a statement, LTA noted that repair work was underway, but given the complexity of the damage, services between Boon Lay and Queenstown were expected to remain suspended for the rest of the day.

LTA added that more time might be required for repairs, and SMRT and LTA would conduct further assessments during engineering hours to determine whether regular services could resume by 26 September.

Contingency Measures for PSLE Candidates

Transport Minister Chee Hong Tat addressed the situation in a Facebook post, acknowledging the severe impact of the disruption. He mentioned that the LTA and train operator SMRT were working together to assess the damage and would update the public after further evaluations during engineering hours.

Mr Chee emphasised the importance of contingency planning, given that the PSLE written examinations were set to begin on 26 September.

“There is a possibility that normal train service cannot resume tomorrow; the team from SMRT and LTA will assess and confirm during engineering hours tonight. As PSLE written examinations will start tomorrow, we are in touch with the Ministry of Education and SEAB to prepare contingencies to minimise the impact on our students,” said Mr Chee.

The first written PSLE paper, the English language examination, is scheduled for 26 September, while the PSLE written exams will run until 2 October, concluding with the Higher Mother Tongue language papers.

Long Queues and Frustration During Evening Rush Hour

Frustrations mounted as official announcements about the scale of the disruption were delayed by about an hour after the incident occurred.

This delay left many commuters unaware of the severity of the problem until much later in the day. As evening rush hour approached, the situation worsened with bridging bus services unable to cope with the overwhelming demand.

Massive queues formed at bus stops and stations as thousands of commuters tried to get home.

With the EWL out of service along the affected stretch, commuters were left with limited options, leading to overcrowded buses and extended waiting times. The inability of the bridging services to handle the large number of passengers added to the frustrations of those who had already experienced significant delays during the morning rush.

Many commuters expressed disappointment with the lack of timely updates and the inefficiency of the alternative transport arrangements.

This marks the third major disruption on SMRT’s East-West Line in just a month, intensifying scrutiny of the line’s reliability, particularly during peak commuting hours.

The repeated disruptions have led to increasing frustration among commuters, who face not only delays but also overcrowding on alternative transport options during these service failures.

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