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Train services between Jurong East and Buona Vista MRT resume after 6-day disruption

Train services between Jurong East and Buona Vista MRT stations resumed on 1 October after a six-day disruption. Some commuters noted that commute times returned to normal compared to previous delays, which lasted up to 1.5 hours. However, others called for greater accountability from SMRT’s management.

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SINGAPORE: Train services between Jurong East and Buona Vista MRT stations resumed on Tuesday (1 October) morning, following a six-day suspension.

The disruption had affected millions of commuters, but the service is now back in operation, according to both official reports and feedback from passengers.

Several commuters took to social media to report that services between the two stations resumed with minimal disruptions, with most noting a smooth and normal commuting experience.

SMRT staff were seen assisting passengers at stations, ensuring that they were aware of the resumption of services.

Previously, commuters expressed frustration over the six-day disruption, with some reporting commute times of over 1.5 hours, compared to their usual 35-minute journey to work.

In a Facebook post on the morning of 1 October, the Land Transport Authority (LTA) officially confirmed the restoration of services.

The LTA expressed appreciation for the teams who worked tirelessly over the past few days to fix the issue. “From repairing and restoring our trains, to assisting commuters with their journeys—here’s a huge THANK YOU to all our teams for working around the clock the past few days,” the LTA stated.

The authority also thanked commuters for their patience, noting that westbound trains would travel at reduced speeds over the next three days, until 3 October, for safety reasons.

Commuters heading west are advised to account for an additional five minutes of travel time during this period.

Commuters call for greater accountability from top management

While the restoration has been welcomed by many, some have called for greater accountability from SMRT’s management.

Comments on LTA’s Facebook post showed appreciation for the ground engineers and staff who worked through the night to restore services, but there were also criticisms directed at the leadership.

Some users questioned the adequacy of preventive maintenance, urging management to reflect on their role in ensuring such disruptions do not recur.

The six-day disruption caused significant inconvenience for millions of commuters traveling between Jurong East and Buona Vista.

The disruption originated from a fault in a first-generation Kawasaki Heavy Industries train, which has been in service for over 35 years.

On 25 September, the eastbound train experienced a mechanical failure near Clementi station at around 9 a.m. While the train was being withdrawn from service, a defective axle box component dropped onto the tracks, causing the wheels to derail. The resulting damage was severe, affecting not only the tracks but also critical trackside equipment.

As the faulty train was being moved to Ulu Pandan Depot, it damaged 2.55km of tracks, including the third rail that supplies power to the trains. The malfunction caused a power trip that stalled other trains, leading to an extensive shutdown of services. Engineers later discovered fractures in 46 rail segments, which needed to be replaced.

Despite efforts to restart services earlier, stress tests conducted on 28 September revealed 12 previously undetected cracks on unreplaced sections of rail, necessitating the replacement of an additional 10 rail segments. This delayed the resumption of train services by another day.

Given the age of the train and the extent of the damage caused, questions have emerged about SMRT’s maintenance practices.

The damage wasn’t limited to the tracks but also extended to three point machines, sections of the third rail, power cables, and rail fasteners.

It is unusual for a single train failure to cause such widespread disruption, leading to questions about the state of SMRT’s older rolling stock and track maintenance protocols.

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Politics

PSP urges Transport Minister to convene Committee of Inquiry following East-West Line disruption

The Progress Singapore Party (PSP) expressed gratitude to engineers and workers who restored East-West Line service but highlighted the significant inconvenience caused by the disruption. PSP calls for a thorough investigation to determine the causes and urges the Transport Minister to convene a Committee of Inquiry following the six-day disruption.

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SINGAPORE: The Progress Singapore Party (PSP) is urging the Transport Minister Chee Hong Tat to convene a Committee of Inquiry on the East-West Line (EWL) disruption than prolonged for six days and impacting over millions of passengers.

In a statement issued on Tuesday (1 October), Hazel Poa, PSP Secretary-General expressed relief that normal service on the EWL has resumed on the same day.

Ms Poa, who is also also a Non-Constituency Member of Parliament (NCMP), thanked the engineers and workers for their tireless efforts in restoring the service, emphasizing the crucial role of support staff and bus captains who provided essential assistance during the disruption.

She also acknowledged the consistent updates provided to the public regarding the status of the repairs.

However, Ms Poa highlighted that a train disruption on this scale brings great inconvenience to many commuters.

“It is therefore imperative that a thorough investigation be conducted to determine the causes, whether they could have been prevented, and review the current maintenance and inspection regimes.”

Ms Poa added that PSP team visited residents in the affected areas over the weekend, gathering feedback on how interim measures could be improved.

Residents suggested that the government encourage employers to allow work-from-home arrangements for affected employees, alleviating pressure on the public transport system.

Additionally, they recommended deploying more personnel at affected stations to guide and inform commuters about interim arrangements and alternatives.

“We hope these feedback can be useful to the Ministry of Transport (MOT) and SMRT. When the chips are down, we must all work together to make things better for Singaporeans,” Ms Poa concluded.

COI convened for 2011 major North-South Line breakdown

The Committee of Inquiry (COI) was convened to investigate two significant train service disruptions on Singapore’s North-South Line, operated by SMRT, on 15 and 17 December 2011.

These breakdowns led to extensive disruptions affecting hundreds of thousands of commuters and raised concerns about the safety and reliability of the rail system.

The COI, convened by the Ministry of Transport and directed by then-Prime Minister Lee Hsien Loong, was tasked with identifying the causes and recommending measures to prevent future occurrences.

The first disruption, on 15 December 2011, occurred during evening peak hours, when four trains lost traction power and stalled between City Hall and Braddell stations.

This breakdown affected approximately 127,000 commuters, with the disruption lasting about five hours.

Several passengers were forced to evacuate onto the tracks, and the inadequate bus bridging services compounded commuter frustrations.

Fortunately, there were no major injuries, though two passengers fainted due to the lack of ventilation and lighting in one of the trains.

The second incident occurred on 17 December 2011, affecting about 94,000 commuters.

This disruption lasted around seven hours, but was relatively better managed due to lessons learned from the earlier breakdown.

The immediate cause of both disruptions was found to be the sagging of the third rail, which powers the trains.

The sagging occurred due to the failure of multiple support “claws,” leading to damage to the trains’ Current Collector Device (CCD) shoes, which draw power from the third rail.

The COI’s report, issued on 3 July 2012, concluded that the incidents were preventable and attributed them to inadequate maintenance and oversight.

It recommended improvements in maintenance practices, better detection of defects, and enhancements in the emergency management framework to ensure quicker response times during future disruptions.

The 2011 breakdown ultimately led to the resignation of SMRT’s then-CEO, Saw Phaik Hwa, who also stepped down as a director of SMRT in 2012.

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Netizens question Ho Ching’s praise for Chee Hong Tat’s return from overseas trip for EWL disruption

While Ho Ching, spouse of former PM Lee Hsien Loong, in a Facebook post praised Transport Minister Chee Hong Tat for returning from an overseas trip to inspect the East-West Line repair work, netizens questioned the need for such praise, arguing he was simply fulfilling his responsibilities. Many also raised concerns, scrutinising the quality checks and safety inspection processes of SMRT.

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On 25 September, a  faulty first-generation Kawasaki Heavy Industries train, in service for over 35 years, was being withdrawn to the depot.

A defective component, known as an axle box, detached from the train’s undercarriage near Dover station, causing the wheels to run off the rail.

This led to significant damage along 2.55km of tracks. The incident also affected trackside equipment, power cables, and rail fasteners.

The train’s derailment triggered a power trip, which halted operations across nine MRT stations between Boon Lay and Queenstown, impacting 2.1 million passengers.

Train services between Jurong East and Buona Vista MRT stations on the East-West Line were suspended for six days but have since resumed on 1 October.

SMRT engineers worked around the clock to repair the damaged section, performing ultrasound inspections and load tests using sandbag-laden trains to simulate full passenger capacity, ensuring the safety of the repaired tracks.

Last week, on 26 September, following the breakdown, Transport Minister Chee Hong Tat addressed the situation from Beijing, where he was attending the Global Sustainable Transport Forum.

In a video posted on Facebook, he shared that he was about to board a plane back to Singapore. He issued a public apology for the disruption and emphasized that the extent of the damage required additional time for repairs.

On Friday morning, he shared a Facebook post showing his visit to the Ulu Pandan depot after landing from Beijing. He met with around 300 engineers and technicians working to repair the damaged tracks and equipment.

In a Facebook post on Saturday (28 Sept), Ho Ching, wife of former Singapore Prime Minister Lee Hsien Loong, praised Minister Chee for “flew in from an overseas trip and went to inspect the repair works at the EWL, salute!”

In other Facebook posts, the former CEO of Temasek Holdings also expressed appreciation for the workers’ efforts to restore train services.

Commenting on SMRT’s latest stress test, which detected two more cracks along the tracks, she emphasized that, in addition to track tests, assessments of the power and signaling systems will also need to be conducted before services can resume.

She noted that while work needs to be completed quickly, it must also be done safely, steadily, and systematically.

Netizens Question the Need for Praise for Minister Chee, Arguing He Is Simply Doing His Job

However, observing the comments from netizens on Mdm Ho Ching’s Facebook page, it appears that many disagree with her sentiments.

They questioned the need for praise, arguing that Minister Chee is simply doing his job in addressing the train service breakdown that affects millions of commuters.

Some praised Minister Chee, emphasizing that “he didn’t have to do it, but he did,” which reflects his character and commitment to his work.

Conversely, others contended that “that’s his job; he has to be responsible as the Minister for Transport,” highlighting that he is paid for his position.

Some netizens commented that Minister Chee should simply focus on the task at hand; Others suggested that there was nothing to brag about, emphasizing that “it’s his duty, lah,” and pointed out that with elections approaching, such actions could be seen in a different light.

Netizens Scrutinize SMRT’s Quality Check and Safety Inspection Processes Amid Concerns Over Train Safety

Evidently, many netizens raised more concerning issues, scrutinizing the quality check and safety inspection processes of SMRT.

Fearing another major incident, or worse, some netizens suggested that SMRT should conduct a thorough inspection of old train tracks, noting that weather changes and extreme rainfall could exacerbate these issues.

A comment compared the MRT system as a person who suddenly suffers a stroke or heart attack, emphasising the importance of regular health checks.

The netizen highlighted that neglecting preventive measures increases the risk of serious incidents, suggesting that the MRT system should undergo a thorough inspection to prevent a major failure.

“An independent COI must be called very soon, for the safety of all Singaporeans”

In response, another user worried that while “daily exercise and a healthy diet” are crucial, the MRT system may already lack fundamental safety measures that need to be addressed.

A comment criticised the idea of “over maintenance,” referencing remarks made by SMRT Chairman Seah Moon Ming in a 2023 interview, where he mentioned the importance of avoiding both undermaintenance and overmaintenance.

The netizen argued that the issues currently plaguing the MRT system stem from either a lack of maintenance or poor maintenance practices, leading to significant inconvenience for commuters, students, and financial losses for some businesses.

The comment further suggested that the remuneration and performance bonuses for top management should be reviewed and frozen in light of these disasters.

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