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Owner of employment agency with demerit points from MOM, re-opens another company to operate at same location

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A member of public wrote in to The Online Citizen stating the below,

“Happen to know that an Employment Agency, Reliable Link Services , a firm opened by PRC specialising in getting S Passes and Employment Passes numbering about 150 for the past few years ( According to the MOM Score Card) was under Surveillance by MOM for engaging unlicensed agents.

Conveniently, a new company, Reliable Link Pte Ltd, was set up in the similar premises this year under another PRC and have applied about 17 S Passes in less than 2 months.

S Passes and Employment Passes are jobs which pay $2200 and above which Singaporeans can do but sadly , the system has been breached and also once the agency is being under surveillance, another can pop up conveniently at the same premises without questions asked.

I am in the similar industry and a local Singaporean, but I feel that our industry has been undermined by others who has a different agenda from us. Regardless of the guidelines and regulations put in by MOM, sadly I can see a lot of local owners being forced out due to these breaches.

Hope you can publish the story and let the public decide.”

Attached with the information were two screenshots of the companies in question.

The screenshots show that Reliable Link Services has 12 demerit points and placed under surveillance by Minister of Manpower (MOM) while the other company Reliable Link Pte. Ltd has no demerit points.

To verify the claim, TOC purchased the two companies’ records from ACRA and found out that the companies were indeed based in the same location at People’s Park Centre and that they are owned by the same two individuals. Reliable Link Services,  a sole-proprietorship turned partnership, was opened in 2013 and the Reliable Link Pte. Ltd opened just this June 2017, both companies are registered as companies providing employment agency services (excluding maid agency’s).

When called for a response, Mr Dai Jaidi, owner of both companies said that the two companies operate according to the guidelines and regulation dictated by MOM. Though admitting that the first company had been slapped with demerit points, Mr Dai said that MOM found no issues with them opening another company when he was asked to explain why a second company was opened and operated from the same location as the first company.

He initially said that a former employee went to open a company by his own, then further explained that a person wanted to join his company and therefore a new company was formed. But according to the ACRA records, that person, Ms Wen Fengduo, lives at the same address with Mr Dai. When confronted, he admits that Ms Wen is his wife but states that it does not matter and it is normal for his wife to want to open a company.

Mr Dai clarifies that his wife opened the company due to differences in how they run the company and said that his wife will move out of the office soon. However,  he cannot explain why his name is listed as secretary for his wife’s company. He insists that the two companies operate seperately from each other.

When prompted further for more information, the informer wrote that employment agencies operated by locals have to play by the rules and said “Any breaches mean end of story for us, but for foreigners or PR, they can always fall back to their native countries so when they start recruitment agencies, they tend to bend the rules in their favor.”

The informer also noted that many employment agencies started by Permanent Residents from People’s Republic of China (PRC) also only hire PRCs and place PRC on S Passes, with some are not getting the stipulated salary in their applications.

He wrote, “In this case, the key appointment holders are husband and wife so when husband’s agency got into trouble , the wife just open another one. If you can note their S passes and employment pass applications are higher than Work Permit Applications because they tend to get clients to apply for S pass and E pass when they don’t have work permit quotas. Local company owners will be more wary as it mean breaking the rules for them.”

TOC asked Mr Dai if he could give a response to the comment that his company has an unusually high number of S pass and E pass placement, he accounted it to the hard work committed by the company to get the placements.

When asked if employment agencies will be penalised by MOM for offences, the informer wrote that it depends on what was the reason. He wrote,

There were times where workers faked their education certs or agency faked their certs or Application. Normally agencies will be called up by MOM if Employer or Employees note that to MOM and if found something, they will be given demerit points.

Normally for the PRC workers which you can see our coffee shops or many food establishments, they used S Pass and E Pass where their salary might only be $1200-$1600 which is way lower. Only PRC PR opened EAs dare to do all these applications. Normally it’s demerit points and when it accumulate to 12 then it will be under surveillance. Thereafter if reaches 24 , then the license will be revoked.

When asked for his comments on the matter, Gilbert Goh from Transitioning.org wrote, “Despite the checks and balances we have in our system, employment agencies are still able to exploit our weak lapses and use them to their benefit denying true-blue Singaporeans from having proper access to such jobs.”

The Online Citizen wrote to the Ministry of Manpower seeking their response on the loophole of allowing business owners to open new employment agencies when they have other companies with demerit points on Thursday. It has not responded by time of publication.

Without MOM’s input, it is hard to determine the actual nature of the agency’s offence which resulted in its 12 demerit points but it should be clear from the information upfront that a new employment agency with no demerit points, was allowed to be opened by an individual who owns another employment agency which was placed under MOM’s surveillance. In light of this fact, how can citizens be assured that errant employment agencies would not dare to risk demerit points if they can open another company in another name without repercussions?

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Singapore’s Manpower Ministry engages Dyson over last-minute layoff notice to union

The Ministry of Manpower (MOM) has engaged with Dyson following the company’s one-day notice to a labour union regarding retrenchments. MOM emphasised the importance of early notification to unions as per the Tripartite Advisory on Managing Excess Manpower. It noted that while Dyson is unionised, the retrenched professionals, managers, and executives (PMEs) are not covered by the union’s collective representation.

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SINGAPORE: The Ministry of Manpower (MOM) has initiated talks with Dyson after the company gave just one day’s notice to a labour union about a retrenchment exercise.

The United Workers of Electronics and Electrical Industries (UWEEI) had earlier requested a conciliation session to address the issue.

According to MOM’s statement on 3 October, the ministry met with Dyson on 2 October and plans to meet with the UWEEI to facilitate an amicable solution.

The dispute arose after UWEEI’s executive secretary, Patrick Tay, voiced the union’s disappointment that it was notified of the retrenchment just a day before Dyson laid off an unspecified number of workers on 1 October.

Tay expressed concern that the short notice did not allow enough time for discussions to ensure a fair and progressive retrenchment process.

He also highlighted that more time would have enabled better support for the affected employees.

According to MOM, under the Tripartite Advisory on Managing Excess Manpower and Responsible Retrenchment, unionised companies should give unions early notice when informing employees of retrenchments.

However, while Dyson is unionised, the professionals, managers, and executives (PMEs) who were laid off are not covered by the union’s collective representation.

“Hence the period of notice to inform UWEEI is negotiable,” MOM said.

However, MOM acknowledged that insufficient notice was given in this instance and stated its intent to work with both parties to improve communication going forward.

The Ministry also emphasised that the formula for calculating retrenchment benefits for PMEs does not necessarily have to follow the same criteria applied to rank-and-file workers.

The specific terms of such benefits are subject to negotiation between the union and the company, a position that has been agreed upon within Singapore’s tripartite framework.

MOM reaffirmed that it would mediate the issue if needed.

In its 3 October statement, MOM reiterated Singapore’s commitment to supporting businesses like Dyson that choose to invest in the country.

“We will work with these companies, economic agencies and NTUC to ensure that we remain both pro-worker and pro-growth.”

Mr Tay, who is also a Member of Parliament from ruling People’s Action Party (PAP), in an video message posted on UWEEI’s official Facebook page, urged Dyson executives affected by the retrenchment to seek assistance from the union in ensuring that their benefits are fair.

However, he noted that Dyson has not shared crucial details, such as the job levels of those impacted, which complicates the union’s efforts.

Tay explained that some affected workers had been instructed to keep their retrenchment packages confidential or risk losing them, further adding to the union’s concerns.

Although the union believes the package aligns with UWEEI’s standard of one month’s salary per year of service, Tay stated that uncertainty remains over whether the package is capped.

“That is why we are concerned that we have not received more information from Dyson on who the affected workers are or their job levels as Section 30A of the Industrial Relations Act also allows UWEEI to represent executives individually on retrenchment benefits.”

In response to the ongoing situation, UWEEI has established a task force to provide guidance to the retrenched employees, particularly in terms of job searches.

Tay also issued a public call for Dyson employees, especially PMEs, to join UWEEI so the union could better support them during such retrenchment exercises.

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Chris Kuan questions Singapore’s foreign workforce dependency and official statistics

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Former Singaporean banker Chris Kuan has raised important questions about the extent of Singapore’s dependency on foreign labour in a recent Facebook post.

His analysis, which critiques how official statistics are compiled, refers to the data released from the latest Population in Brief report published by the National Population and Talent Division (NPTD) of the Prime Minister’s Office.

According to the report, which was highlighted by Channel News Asia on 24 September 2024, Singapore’s total population exceeded six million for the first time, largely driven by growth in the non-resident population.

Of the 6.04 million people residing in Singapore as of June 2024, 1.86 million were non-residents, including foreign workers, domestic helpers, dependents, and international students.

Kuan focuses on this breakdown, which revealed that the non-resident population grew by 5% in the past year, with work permit holders and foreign domestic workers making up a significant share.

Work permit holders alone accounted for 44% of the non-resident population, while foreign domestic workers made up 15%.

These figures, he argues, illustrate the nation’s increasing reliance on foreign labour, which is often overlooked when discussing economic data.

In his analysis, Kuan estimates that over 2 million jobs in Singapore are held by foreigners, including Foreign Domestic Workers (FDWs).

According to the Department of Statistics, the number of employed persons is 3.8 million, with 2.4 million being resident workers. However, there is no breakdown of the resident workers into Singaporeans and Permanent Residents who are foreigners—even when asked in Parliament.

He noted that this number represents approximately 51% of the total workforce. When excluding FDWs from the calculation, foreign workers still account for 44% of the country’s jobs.

According to Kuan, this figure underscores how heavily the nation depends on non-resident workers, with more than half of these foreign jobs being in the Work Permit and FDW categories.

Kuan also critiqued the way Singapore’s official statistics are compiled, particularly by the Singapore Department of Statistics (SingStat).

He pointed out that economic measures such as the Gini coefficient, which tracks income inequality, as well as median household income and salaries, are typically calculated based on the resident population alone. This exclusion of nearly 30% of the population, which includes 1.1 million work permit holders and FDWs, creates a skewed perception of the nation’s economic reality.

The CNA report similarly notes that the non-resident population is subject to fluctuations based on Singapore’s social and economic needs, with sectors such as construction and marine shipyard work seeing the largest growth.

The Population in Brief report also highlights that the country’s resident employment has grown in sectors such as financial services, information technology, and professional services, which are predominantly filled by local workers.

Kuan argued that this selective focus on residents when reporting statistics results in an overly positive picture of Singapore’s wealth and economic performance.

He illustrated this point by referencing an online comment made in a Facebook group for Malaysians and Singaporeans living in Japan.

The commenter had falsely claimed that cleaners in Singapore earned S$3,000 per month, higher than the starting salary of fresh graduates in Japan.

Kuan debunked this claim, explaining that the actual salary for a cleaner in Singapore is closer to S$1,500, while fresh graduates in Japan typically earn around S$2,500 or more. He suggested that such misrepresentations stem from the limited perspective offered by focusing only on residents in economic data.

In his post, Kuan expressed concern that many Singaporeans have been “brainwashed” by these incomplete statistics, which exclude the foreign workforce that contributes substantially to the country’s GDP.

He emphasised that much of Singapore’s success in terms of wealth and GDP growth cannot be fully understood without acknowledging the role of non-residents, including Employment Pass holders, S Pass holders, Work Permit holders, and FDWs, as well as foreign students and dependents.

Kuan’s critique has added fuel to the ongoing debate about Singapore’s demographic and labour policies.

As the country continues to rely on foreign workers to support economic growth, the balancing act between resident and non-resident employment remains a central issue.

The CNA report noted that the Singapore government has consistently maintained that the foreign workforce is crucial to complementing the local workforce and allowing businesses to access a broader range of skills from the global talent pool.

However, Kuan’s post raises the question of whether the full economic impact of this dependency is being adequately reflected in public discourse and official statistics.

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