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Shopkeepers dismayed at NTUC Fairprice’s presence in Eunos Crescent

Supermarket’s presence in Eunos Crescent threatens livelihood of small business. Wong Chun Han.

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Wong Chun Han

NTUC FairPrice sets up a new mini-mart in Eunos to the dismay of local shopkeepers.

It may be the Christmas festive season, but shopkeeper Mohamed Eliyas has little to cheer about.

Run for the last 12 years from a HDB shop unit at Block 6 along Eunos Crescent, the 66-year-old’s convenience store business has never been all that prosperous. It provides a decent livelihood for him and his three workers, nothing more.

The recession threatened to end all that. Nonetheless, Eliyas managed to keep the business afloat, albeit only just – despite a rent reduction last year, his monthly takings can barely cover the running costs.

Some good tidings would have been welcome this holiday season, yet none are forthcoming.

Three weeks ago, NTUC FairPrice – a retail chain with over 90 supermarkets across Singapore – announced its inauspicious arrival to local shopkeepers by commencing renovation work for a new mini-mart.

The store, located just 50 metres away from Eliyas’s shop, will greet its first customers next Monday.

Faced with price competition from a major supermarket chain, Eliyas fears the worst. He expects to lose 30 to 35 per cent of his customers – a daunting prospect for his 34-year-old business. He lamented: “How are we going to survive?”

Eliyas is not alone in his anguish. About seven other shops in the area could face tougher times ahead.

An Indian shopkeeper, who preferred to remain anonymous, told The Online Citizen that he could lose up to 50 per cent of his earnings. “In the worst-case scenario, I may have to return the shop [to the HDB],” he said.

Others expressed bewilderment. A 48-year-old male shop assistant, who declined to be named, said in Mandarin: “This place is a small pond. Why would a big fish like [FairPrice] want to come here? There isn’t much room for it to swim.”

FairPrice, however, does not consider its presence to be damaging to local business. A spokesperson told TOC: “The [new store] will be replacing [an iEcon mini-mart]. As such, we do not foresee this as adding new competition to the area.”

Setting up small stores in HDB estates is not a new gambit for FairPrice. The supermarket chain currently runs more than 10 mini-marts, having opened its first one in the late 1970s.

“Our objective for the Eunos store is to serve the lower income families in the area,” the spokesperson added.

And if FairPrice does honour its claim to make essential items “affordable and accessible”, then local residents would not mind their presence, regardless of the impact on small businesses.

“Competition is good for the consumer,” said Mdm Tan Siew Geok in Mandarin. The 55-year-old housewife added: “It may not be great for the shopkeepers, but consumers would welcome lower prices.”

Mdm Tang Siew Tiang agreed. The self-employed 54-year-old said in Mandarin: “Most people will compare prices and buy from the shop with the cheapest offerings.”

Nonetheless, she believes that local shopkeepers need not be overly worried. “[FairPrice] doesn’t always offer the cheapest prices. There will be items that will be less expensive to buy from the other convenience stores,” she said.

Even so, shopkeepers are not optimistic about fending off competition from a large commercial rival, given its brand name and superior distribution links.

For Eliyas, an Indian Muslim, he can only hope that his range of Indian goods and foodstuff might retain some patrons.

“I have some Indian customers, but I’m not sure they can cover for [the loss of business] or not,” he explained. “If HDB reduces the rent by 50 per cent, I hope I can make it. If not, there’s a question mark [over my future].”

The future is similarly bleak for shopkeeper Chua Kia Joo. Now in her eighties, she too faces the prospect of closing her three-decade-old business.

Her daughter, who helps run the shop, summed up their mood. She declined to be named, but said in Mandarin: “It’s not right for a big company to come here and compete with us small businesses. How do they expect us to do business?”

But beneath the indignation, she seemed resigned to the inevitable.

“Eventually all the small businesses like ours will be gone,” she sighed. “It is only a matter of time.”

—–

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Indonesia

Miss Universe cuts ties with Indonesia chapter after harassment allegations

The Miss Universe Organization severs ties with Indonesia franchise due to harassment claims. Malaysia edition canceled.

Women allege body checks before pageant. Investigation launched. Safety prioritized.

Indonesia winner to compete in November finale. Height requirement controversy.

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WASHINGTON, UNITED STATES — The Miss Universe Organization has cut ties with its Indonesia franchise, it announced days after allegations of sexual harassment, and will cancel an upcoming Malaysia edition.

In the complaint, more than a half dozen women said all 30 finalists for Miss Universe Indonesia were unexpectedly asked to strip for a supposed body check for scars and cellulite two days before the pageant’s crowning ceremony in Jakarta.

Their lawyer said Tuesday that five of the women had their pictures taken.

“In light of what we have learned took place at Miss Universe Indonesia, it has become clear that this franchise has not lived up to our brand standards, ethics, or expectations,” the US-based Miss Universe Organization posted Saturday night on social media site X, formerly known as Twitter.

It said that it had “decided to terminate the relationship with its current franchise in Indonesia, PT Capella Swastika Karya, and its National Director, Poppy Capella.”

It thanked the contestants for their bravery in coming forward and added that “providing a safe place for women” was the organization’s priority.

Jakarta police spokesman Trunoyudo Wisnu Andiko said Tuesday that an investigation into the women’s complaint has been launched.

The Indonesia franchise also holds the license for Miss Universe Malaysia, where there will no longer be a competition this year, according to the New York-based parent organizer.

In a lengthy statement posted to Instagram, Indonesia franchise director Capella denied involvement in any body checks.

“I, as the National Director and as the owner of the Miss Universe Indonesia license, was not involved at all and have never known, ordered, requested or allowed anyone who played a role and participated in the process of organizing Miss Universe Indonesia 2023 to commit violence or sexual harassment through body checking,” she wrote.

She added that she is against “any form of violence or sexual harassment.”

The Jakarta competition was held from 29 July to 3 August to choose Indonesia’s representative to the 2023 Miss Universe contest, and was won by Fabienne Nicole Groeneveld.

Miss Universe said it would make arrangements for her to compete in the finale, scheduled for November in El Salvador.

This year’s Indonesia pageant also came under fire for announcing a “significant change in this (year’s) competition guidelines” with the elimination of its minimum height requirement after it had crowned a winner.

In its statement, the Miss Universe Organization said it wanted to “make it extremely clear that there are no measurements such as height, weight, or body dimensions required to join a Miss Universe pageant worldwide.”

— AFP

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Malaysia

A Perodua service centre in Kuantan, Malaysia went viral for its strict dress code, Perodua responds

A dress code for vehicle servicing? A Malaysian car brand’s service centre dress code signage has puzzled netizens, raising queries about the need for attire rules during a routine service.

The manufacturer responded with an official statement after a flurry of comments, seeking to clarify and apologize.

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MALAYSIA: A dress code signage positioned at a service centre belonging to a prominent Malaysian car brand has sparked bewilderment among Malaysian netizens, who question the necessity of adhering to attire guidelines for a simple vehicle servicing.

The signage explicitly delineates clothing items that are deemed unsuitable, including sleeveless tops, short skirts, abbreviated pants, and distressed jeans.

The car manufacturer swiftly found itself flooded with comments from both inquisitive and irked Malaysian netizens. This surge in online activity prompted the company to issue an official statement aimed at clarifying the situation and extending an apology.

In a post that gained significant traction on the social media platform, politician Quek Tai Seong of Pahang State, Malaysia, shared an image to Facebook on Monday (7 Aug).

The image showcased a dress code sign prominently displayed at a Perodua Service Centre in Kuantan. Within the post, Quek posed the question: “Is this dress code applicable nationwide, or is it specific to this branch?”

The signage reads, “All customers dealing with Perodua Service Kuantan 1, Semambu, are requested to dress modestly and appropriately.”

Adding visual clarity to these guidelines, the sign features illustrative graphics that explicitly outline clothing items deemed unacceptable, including sleeveless tops, short skirts, short pants, and ripped jeans.

Delineating the specifics of the dress code, the signage stipulates that male visitors are expected to don shirts accompanied by neckties, opt for long pants, and wear closed shoes.

Conversely, female visitors are advised to don long-sleeved shirts, full-length skirts, and closed-toe footwear.

Perodua’s dress code sparks online uproar

Following the rapid spread of the post, Perodua’s official Facebook page found itself inundated with comments from both intrigued and frustrated Malaysian netizens, all seeking clarifications about the newly surfaced dress code policy.

Amidst the flurry of comments, numerous incensed netizens posed pointed questions such as, “What is the rationale behind the introduction of such regulations by the management? We demand an explanation.”

Another netizen expressed their dissatisfaction, arguing against the necessity of the rule and urging Perodua to take inspiration from the practices of other 4S (Sales, Service, Spare Parts, and Survey) automotive dealerships.

A concerned Facebook user chimed in, advocating for a more lenient stance, asserting that attempting to dictate customers’ clothing choices might not be in the company’s best interest.

Someone also commented in an angry tone, “Oi what is this? Going there for car service, not interview or working, right.”

As the discourse unfolded, it became evident that while some inquiries carried genuine weight, others chose to inject humor into the situation, playfully remarking, “If I wanted to buy a Myvi, I should buy or rent a formal attire first.”

“I sell economy rice at a hawker centre, I have never worn a long sleeve shirt and a tie… I guess I will not buy a Perodua car then.”

“I guess they will not serve those who wear short pants.”

Perodua addresses dress code controversy

As reported by Chinese media outlet Sin Chew Daily News, the manager of Kuantan’s Perodua Service Centre had acknowledged that the images on the dress code signage were misleading.

In response, the manager divulged that discussions had transpired with the head office, leading to the prompt removal of the signage to prevent any further misconceptions.

The manager clarifies, “We do encourage visitors to adhere to the dress etiquette, but we won’t go to the extent of restricting their choice of attire.”

He also revealed that currently, no complaints have been directly received from the public.

However, feedback from certain customers was relayed through Perodua’s agents.

Perodua also released an official statement by chief operating officer JK Rozman Jaffar on Wednesday (9 Aug) regarding the dress code on their official Facebook page.

The statement stated the dress code etiquette is not aligned with their official guidelines and they are currently conducting an official investigation on the matter followed by corrective measures to avoid the same incident from happening.

Perodua also extends its apologies for any inconvenience caused.

 

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