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累积150起网购投诉 榴莲商品牌闹双包!

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在冠状病毒19疫情期间,榴莲摊也提供网购服务,但正牌商家的品牌竟也出现“山寨”,而且两个品牌间的差别只是少了个“s”,使得顾客“错把冯京当马良”,累积150起针对投诉。

据《8days》报道指出,Durian Express Delivery网上商店于在2019年12月开始经营,但是和另一家较新的商店拥有相近的名字,Durians Express Delivery,多了个“s”字。两家店都有网上服务,且网址和商标都很接近,因此出现了不少乌龙事件。

正牌商家名誉受损

然而,当这些“搞错”的客户们在收到据说“烂”和“冷冻”的榴莲后,麻烦就开始了。少个“s”的榴莲商家Reece Lee(32岁)在接获民众抱怨时,倍感无辜,更因此导致名誉受损和失去客户信赖。

Reece Lee:“两家商店名字的差别就在一个‘s’字”。(图片取自《8days》)

他指出,被误认为是恶劣商家,每天都要面对10到20个投诉,“如你所见,我们建立的形象都被(新店)毁掉了”。“对我们来说,开展业务和获得客户信赖并不容易,客户们必须信赖我们,才能在看到实物之前付款。但是这份信赖已经被人滥用了。”

商家列出了两家店的差别,包括其公司名称中的榴莲没有‘s’字母,商标也是用罗厘侧面,网站上的名字在脸书和Instagram是一样的。而Durians Express Delivery在脸书上有三个专页,名字分别为Top Grade Durian、Top Grade Durian Singapore以及Top Grade Durian SG。

此外,两家商店网页的追随者和关注者数量也不一样。

Reece Lee指出两家商店的追随者都有不同。(图片取自《8days》)

他指出,面对被控诉时,他曾花费很长时间进行解释,并且觉得备受挫折。“然而,我们想让民众知道我们是货真价实的商家,因此为了维护客户利益,还是可以接受的。”

“面对理智的客户,他们会了解到我们并非该名商家,但有些客户花费数百元购买榴莲,而这个数目对一些人来说,是非常多的。当你告诉他们不是你的时候,他们就感到非常沮丧。”

购买三盒获得一盒

一名曾是此案件受害者的34岁公务员指出,她花费144元购买三盒800可的红虾,但是只收到一盒,且还是“不熟”的。据她展示的图片中,只见榴莲呈现淡黄色,并没有红虾的鲜艳橙色。“其中一粒(种子)是酸的。我女儿吐出来。(他们)以为我们没有吃过红虾吗?我以为他们是没有‘s’的榴莲快递。我不会(故意)向没有成立的榴莲公司订购。”

不知晓搞错了商店,这名公务员立刻作出投诉,“我以为他们是一样的,所以我很生气的发短信给他们”。而在了解其中应由后,她准备向犯错的公司投诉,但是“该公司没有电话号码和电子邮件地址。公司看起来很可疑,因为你下单购买榴莲后,没有(电邮)收据”。讽刺的是,该商家的网页上还写着“our happiness-focused customer service team are just a call away(只要一通电话就能联系我们致力于打造信服的客户服务团队)”,但是却没有留下联系电话号码。

公务员在发出多个脸书信息后,并没有得到任何回应,因此她怀疑自己已经被拉黑了。

另一名受害者,40岁的分析师,也花费了224元购买三种榴莲,即猫山王、黑珍珠和黑刺,但是所获得的榴莲“无味、结冰、果肉拐角处呈现黑色,且不确定品种”。同样地,他没有收到收据,下单后没有消息,只有信用卡账单上有标注电话号码和店名为Top Grade Cheap Frozen的商家。

受害者展示所获得的榴莲“无味、结冰、果肉拐角处呈现黑色。(取自《8days》)

“直到我再次用信息轰炸该公司后,才有简讯恢复说已经确认订单。当(坏的)榴莲送到时,我感到震惊就再发送多次信息给他们。自那次之后,他们再也没有回复了。”

40岁的饮食业者则面对冰冻榴莲在融化后,只剩下种子的情况。他表示当时订购了三盒榴莲,即猫山王、D24和红虾,付了156元,收到的却是冰冻榴莲,而且解冻后的榴莲已经开始呈液状。他因此要求商家退款,对方却直接没有做出回应。

脸书设立受害者群组

饮食业者和公务员在加入脸书上,名为Victims of duriansexpressdelivery.com(durians express delivery受害者)群组后,才知晓有这么多人被“骗”了。该群组共有206名成员,于今年7月5日,由一名同样感觉被骗的人士所创建。 “他被骗了,他相信很多人也被骗了,因此下定决心要解决这个问题。”

该群组希望透过舆论的力量,来取得成功,除了要求商家退款,更能够负起责任。他们也已经联络了Durian Express Delivery的商家,希望该商家能够将受害者转到他们的脸书网页去。“我们正在尝试帮助他,他的榴莲很好,但是被(不负责商家)做败了。”

受害者展示订购后,所获得的榴莲并非所订购的,还不确定品种。(取自《8days》)

部分脸书群组成员都已经报警,并向新加坡消费者协会报案,而在案件累计到约150宗时,群组就将案件清单交给警方,甚至转发给新加坡公里公署、内政部长兼律政部长尚穆根等。

公务员表示,随着案件的增加,该群组终于获得警察署商业事务部的回应。“商业事务部官员给我们(该商店的)联络号码,让我们要求退款,并保证即使我们获得退款,调查还在继续进行。”

他们透露,虽然有些受害者获得了退款,但是有些人(分析师是其中一人)再被商店拉黑后,就无法取得退款。

发言人指商家没经验

据《8days》指出,他们曾联系Durians Express Delivery,但是发言人在电话上表示,他“不是员工、不是合伙人,只是帮助朋友贾斯帕(Jasper)”。他指出,贾斯帕创办这家公司,因为这是榴莲季节,相信很多人会尝试通过(网上营销)在冠毒期间赚取额外收费。“他不是一名头脑清晰的商人,才26岁,没有经验,不知道如何处理好。”

当被询及为何成立和其他商家名字如此类似的商店时,发言人表示贾斯帕找错了提供协助的行销公司,他的工友告诉他这么做的。“运营中,市场行销忽然改变策略,改为若没有新鲜榴莲,就提供冷冻食品,并补充说这是作为保护层。这是一句我所知道的。一路来,贾斯帕的商店都叫做Top Grade Frozen Durians。”

在被问到为何售卖冻坏或腐烂的榴莲时,发言人表示,“冰冻榴莲是作业程序。不是故意的。贾斯帕冷冻榴莲是为了确保它新鲜。但是他不懂怎么做,还招募了很多糟糕的员工。他没有给出清楚指示,所以我不怪员工。一篮子榴莲中,总有一、两个不好的。没有做好质量调查,就把全部送出去。”

针对缺乏客户服务时,发言人表示“负责客户服务人员(也是贾斯帕的朋友)已离开,显然他并没有做好他的工作”。发言人表示并没遇到给出无礼回应,如‘我让树来回收榴莲’的客服人员,但是他相信贾斯帕已经解雇所有人了。“他和客服人员目前的情况很糟糕,已经没有朋友做了。”

发言人最后向媒体保证,该商店已停止运作了。“商业调查局给了贾斯帕一个期限,要他在两周内解决这些纠纷”,但是他却拒绝让媒体直接和贾斯帕交流,“我们对进一步交流不感兴趣,他只想尽快结案。我觉得我已经透露足够信息了。谢谢”。

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Government to “carefully consider” Lee Hsien Yang’s demolition application for 38 Oxley Road

The Singapore Government will “carefully consider” Mr Lee Hsien Yang (LHY)’s application to demolish the house at 38 Oxley Road. LHY announced his intent on Tuesday morning following the recent death of his sister, Dr Lee Wei Ling, reaffirming his commitment to honour his parents’ wish for the house’s demolition.

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The Singapore Government has indicated that it will “carefully consider” Mr Lee Hsien Yang’s (LHY) application to demolish the family home at 38 Oxley Road.

LHY, the youngest son of Singapore’s founding Prime Minister, the late Lee Kuan Yew (LKY), announced his intention to apply for the demolition in a Facebook post on 15 October 2024, following the death of his sister, Dr Lee Wei Ling, on 9 October.

The announcement marks a significant development in the ongoing saga over the fate of the historically significant property, which has been at the heart of a family dispute since LKY’s passing in 2015.

In his will, executed in December 2013, LKY expressed his desire for the house to be demolished “immediately after” Dr Lee moved out of the property. Dr Lee, a prominent neurologist, had been the last remaining resident of the house.

LHY reaffirmed his commitment to carrying out his father’s wishes, stating, “After my sister’s passing, I am the only living executor of my father’s estate. It is my duty to carry out his wishes to the fullest extent of the law.”

He added that he would seek to build a small private dwelling on the site, which would be “held within the family in perpetuity”.

LHY also referenced his brother, Senior Minister Lee Hsien Loong’s (LHL) remarks in Parliament in 2015, when he was Prime Minister, stating that upon Dr Lee’s passing, the decision to demolish the house would rest with the “Government of the day.”

In response to media queries regarding LHY’s announcement, a spokesperson for the Ministry of National Development (MND) acknowledged the intended application and emphasised that the Government would “carefully consider issues related to the property in due course”.

The spokesperson also highlighted that any decision would need to balance LKY’s wishes, public interest, and the historical value of the house.

The house at 38 Oxley Road, where key decisions about Singapore’s path to independence were made, has been a focal point of public and political discussion.

The future of the house became contentious in 2017 when LHY and Dr Lee publicly accused their elder brother, LHL, of trying to preserve the house against their father’s wishes for political reasons.

LHL denied the accusations, issuing a Ministerial Statement in Parliament, where he also raised concerns over the preparation of their father’s final will. He clarified that he had recused himself from all decisions regarding the property and affirmed that any government action would be impartial.

In 2018, a “secret” ministerial committee, which was formed in 2016 to study the future of 38 Oxley Road, proposed three options: preserving the property and designating it as a national monument, partially demolishing the house while retaining the historically significant basement dining room, or allowing complete demolition for redevelopment. LHL accepted the committee’s conclusions but stated that no immediate decision was necessary, as Dr Lee was still living in the house.

In a statement conveyed by LHY on behalf of Dr Lee after her passing, she reiterated her strong support for her father’s wish to demolish the house. “My father, Lee Kuan Yew, and my mother, Kwa Geok Choo, had an unwavering and deeply felt wish for their house at 38 Oxley Road to be demolished upon the last parent’s death,” the statement read.

She added, “He had also appealed directly to the people of Singapore. Please honour my father by honouring his wish for his home to be demolished.”

Despite selling the house to LHY at market value in 2015, LHL’s stance regarding the house’s preservation became a public issue, especially after the family disclosed that the Government had raised concerns about reinstating the demolition clause in the 2013 will. The ministerial committee had reviewed the matter, but a final decision was deferred until now.

The fate of 38 Oxley Road remains to be seen, but the Government’s decision will likely have lasting implications for the legacy of the Lee family and the conservation of Singapore’s historical landmarks.

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Farewell to Dr Lee Wei Ling: Rain marks solemn tribute, echoing her father’s funeral

Dr Lee Wei Ling’s funeral was conducted on 12 October 2024, in Singapore, with family members leading the procession in the rain. In a heartfelt eulogy, her brother, Lee Hsien Yang, remembered her dedication to medicine and family. Dr Lee had requested a simple ceremony, with her ashes to be scattered at sea.

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Li Huanwu and Li Shaowu sending off their aunt, Dr Lee Wei Ling in the rain (Photo: Lianhe Zaobao/唐家鴻)

Dr Lee Wei Ling was farewelled on 12 October 2024, in a solemn funeral ceremony attended by close family members and friends.

The weather was marked by light rain, drawing comparisons to the conditions during her father, Lee Kuan Yew’s funeral in 2015.

Her nephews, Li Huanwu and Li Shaowu, led the procession, carrying Dr Lee’s portrait and walking side by side under the rain, symbolically reflecting the loss felt by her family.

In his emotional eulogy through a recorded video, her brother, Lee Hsien Yang, spoke of Dr Lee’s profound contributions to medicine and her unshakable devotion to family.

He described her as a remarkable individual whose life had left an indelible mark on those who knew her, as well as on Singapore’s medical community.

Expressing deep sorrow at her passing, Lee Hsien Yang reflected on their close bond and the immense loss he felt, having been unable to attend her final farewell.

He recalled his private goodbye to her in June 2022, a poignant moment that stayed with him during her last months.

Lee Hsien Yang also reiterated Dr Lee’s wish for a simple funeral, a reflection of her humility.

In accordance with her wishes, her body was cremated, and her ashes will be scattered at sea, symbolising her desire for a modest and unobtrusive departure from the world.

LHY acknowledged the efforts of his sons, Li Huanwu and Li Shaowu, for their role in managing their aunt’s care during his absence, thanking them for their dedication to her comfort in her final days.

During his eulogy for his sister, Lee Hsien Yang also conveyed a message from Dr Lee regarding the family’s long-standing issue surrounding their home at 38 Oxley Road.

Quoting from Dr Lee’s message, LHY said: “My father, Lee Kuan Yew, and my mother, Kwa Geok Choo’s, unwavering and deeply felt wish was for their house at 38 Oxley Road, Singapore 238629, to be demolished upon the last parent’s death.”

Dr Lee had been a vocal advocate for ensuring that this wish was honoured since Lee Kuan Yew’s death in 2015.

Dr Lee and LHY had strongly supported their father’s wishes, while their elder brother, Prime Minister Lee Hsien Loong, took a different stance. This disagreement led to a public and highly publicised rift within the family.

In her final message, Dr Lee reiterated: “Lee Kuan Yew had directed each of his three children to ensure that their parents’ wish for demolition be fulfilled. He had also appealed directly to the people of Singapore. Please honour my father by honouring his wish for his home to be demolished.”

Dr Lee had maintained a private life, focusing on her medical career as a respected neurologist. She was known for her candid views, often unflinching in her advocacy for transparency and integrity.

Her professional accomplishments, combined with her strong commitment to her parents’ legacy, made her a significant figure in both Singapore’s medical community and public discourse.

Diagnosed in 2020 with progressive supranuclear palsy (PSP), a rare neurodegenerative disorder, Dr Lee faced immense physical and emotional challenges in her final years.

The illness progressively affected her movement, speech, and ability to swallow.

Despite her health struggles, Dr Lee remained actively involved in public discussions, particularly on matters concerning her father’s legacy, until her condition worsened to the point where communication became difficult.

By March 2023, her brother LHY revealed that her condition had deteriorated significantly, and he feared he might not be able to see her again due to his own circumstances.

Even in her final months, Dr Lee maintained a close relationship with her immediate family, who cared for her during her illness.

Dr Lee’s funeral and cremation mark the end of a significant era for the Lee family and Singapore.

Her legacy as a dedicated neurologist and a firm advocate for her parents’ values will continue to resonate, even as the debates over the future of the Oxley Road property remain unresolved.

The rain that fell during her funeral, so reminiscent of her father’s final farewell, added a symbolic layer to this momentous chapter in Singapore’s history.

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