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Cathay Pacific apologizes as cabin crew discrimination against non-English speaking passengers exposed

Cathay Pacific Airways recently found itself embroiled in controversy when a passenger exposed allegations of discrimination by its cabin crews against non-English speaking passengers.

The Hong Kong-based airline promptly issued an apology for the incident and fired three flight attendants involved in the incident after an internal investigation.

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HONG KONG — Cathay Pacific Airways recently found itself embroiled in controversy when a passenger exposed allegations of discrimination by its cabin crews against non-English speaking passengers.

The Hong Kong-based airline promptly issued an apology for the incident and fired three flight attendants involved in the incident after an internal investigation.

On Sunday (21 May), a Mainland Chinese passenger on a flight from Chengdu took to the Chinese social media platform Xiaohongshu to reveal that the flight attendants had been complaining about passengers in English and Cantonese.

The passenger managed to record a portion of their conversation, where the flight attendants were heard mocking another passenger who had mistakenly asked for a carpet instead of a blanket in English.

One of the flight attendants remarked, “If you cannot say blanket, you cannot have it.”

Another flight attendant chimed in, saying, “Carpet is meant for the floor. Feel free if you want to lie on it.”

The passenger assumed that this was directed towards a non-native English speaker who had mistakenly requested a blanket.

Additionally, the passenger mentioned that a female traveler nearby had attempted to ask in English about filling out a customs clearance form, only to receive an impatient response from the flight attendants.

“I truly don’t understand why there is such animosity towards passengers who don’t speak English or Cantonese. We don’t expect extra attentive service, but why can’t the basic respect for passengers be upheld?”

He also told the purser before disembarking and informing her that he would file a formal complaint.

On 23 May, Cathay Pacific CEO Ronald Lam, in a statement expressed apologies to the affected passengers and the wider community regarding the incident that occurred on flight CX987 on 21 May.

“We have completed an investigation into the matter and, in accordance with our company’s regulations, have terminated the employment of the three flight attendants involved. ”

Ronald Lam reiterated that the airline maintains a zero-tolerance policy towards severe violations of the company’s regulations and ethical standards.

“To prevent similar incidents from occurring in the future, I will personally lead a cross-departmental working group to conduct a comprehensive review, reassessing our service processes, personnel training, and relevant policies to further enhance the quality of service provided by Cathay Pacific Airways, ” he said.

HK Chief Executive condemns the disrespectful behaviour of the cabin crew in the incident

Hong Kong Chief Executive John Lee expressed his disappointment on Facebook, addressing the disrespectful behaviour of the cabin crew in the incident.

He stated that such disrespectful words and actions had hurt the feelings of both Hong Kong and mainland compatriots, undermining Hong Kong’s long-standing culture and values of respect, courtesy, and inclusiveness.

“It is a serious matter that should not be repeated. Cathay Pacific needs to review its training and service standards, enhance its customer service culture, reshape a hospitable image characterized by respect and courtesy, and live up to the expectations of society.”

 

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China

Tragic stabbing of Japanese boy in Shenzhen sparks concerns over Sino-Japanese relations

A 10-year-old Japanese boy died after being stabbed in Shenzhen on 18 September, raising fears about strained Sino-Japanese relations. The attacker, a 44-year-old man, was apprehended. Japanese Prime Minister Fumio Kishida condemned the act, urging Beijing for swift information. This incident follows previous attacks on Japanese nationals, heightening concerns for their safety in China.

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CHINA: A 10-year-old boy, a dual citizen of Japan and China, succumbed to injuries after being stabbed while on his way to school in Shenzhen on Wednesday (18 September) morning.

The incident has raised alarms within the Japanese community in China and could further strain already tense Sino-Japanese relations.

According to the Chinese Foreign Ministry, the boy was attacked in the abdomen near a Japanese school and was transported to a hospital for emergency treatment.

Despite efforts to save him, he died of his wounds early Thursday.

The assailant, a 44-year-old man, was arrested by police near the scene.

The motivations behind the attack remain unclear, and it is uncertain whether the boy was specifically targeted due to his nationality.

A local Japanese businessman expressed concerns for the safety of the community, advising vigilance and caution when speaking Japanese in public spaces.

Japanese Prime Minister Fumio Kishida condemned the stabbing as an “extremely despicable crime” and called for prompt information sharing from Beijing regarding the investigation.

The Chinese Foreign Ministry, represented by spokesman Lin Jian, expressed condolences and emphasized the commitment to protecting foreign nationals in China.

Lin noted that such incidents could occur in any country and downplayed the potential impact on bilateral exchanges.

Eyewitness accounts described the chaotic scene, with the boy receiving immediate medical attention from passersby.

His mother was present during the attack.

This incident follows a similar knife attack in Suzhou in June, which left a Japanese mother and child injured.

In response to both attacks, Japanese officials have reiterated their demand for enhanced safety measures for their nationals in China.

Wednesday also marked the 93rd anniversary of a significant historical event—Japan’s bombing of a railroad track near Shenyang, which contributed to the Manchurian Incident and subsequent occupation of northeastern China during World War II.

In light of this, Japan had previously requested the Chinese government to bolster security at Japanese schools.

In mourning, Japan’s Ambassador to China, Kenji Kanasugi, ordered the national flag at the embassy to be flown at half-staff and planned to visit Shenzhen to meet the victim’s family.

The Japanese consulate in Guangzhou reported that local government officials had also extended their condolences.

Community responses in Shenzhen reflected a mix of shock and sorrow, with residents leaving flowers at the entrance of the Japanese school.

One local expressed shame over the incident as a Chinese national, while another voiced concern over the implications for Sino-Japanese relations.

As diplomatic tensions have already been heightened by issues such as espionage allegations against Japanese nationals and trade disputes, including a ban on Japanese seafood following the Fukushima disaster, this tragic event may exacerbate existing challenges.

The Japanese Chamber of Commerce and Industry in China has urged both governments to ensure the safety of Japanese citizens and seek clarity on the incident.

The investigation into the stabbing continues, with officials pledging to hold the perpetrator accountable under Chinese law.

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Animals

Panda knocks down zookeeper in Chongqing zoo, both unharmed

A panda named Ding Ding knocked down a zookeeper at Chongqing Zoo on 19 September, sparking concern after a video surfaced online. Both the caretaker and the panda were unharmed, and the zoo has continued normal operations.

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CHINA: On Thursday (19 September), a social media user shared a video showing a giant panda named Ding Ding (丁丁) knocking down a zookeeper at Chongqing Zoo.

In response to inquiries, zoo staff confirmed that both the zookeeper and the 9-year-old panda were unharmed and that Ding Ding continues to be exhibited as usual.

The video, circulated on Chinese social media platform Weibo, shows a zookeeper noticing that Ding Ding was attempting to escape through a partially open gate. The zookeeper rushed to close the gate, which produced a loud noise.

However, the gate wasn’t fully secured, and Ding Ding can be seen trying to open it again.

Visitors alerted the zookeeper, who rushed back to shut the gate.

This action seemingly agitated the panda, who then turned its attention toward the zookeeper.

During a brief chase, Ding Ding knocked down the zookeeper.

In the footage, some visitors can be heard advising others to stay calm and avoid shouting.

This is not the first such incident at the zoo.

In April 2024, another panda knocked over another zookeeper.

The zoo’s management reported that on 23 April, at around 2:00 PM, a zookeeper was guiding two pandas, Yu Ke (渝可) and Yu Ai (渝爱), to a feeding area when they chased and knocked the zookeeper down.

Fortunately, neither the zookeeper nor the pandas were injured.

Following that event, the zoo held a safety meeting and implemented stricter feeding protocols to prevent similar incidents.

Chongqing Zoo is home to 23 giant pandas.

According to Chongqing Daily, the panda enclosure, which has undergone three rounds of expansion and renovation, now covers nearly 20,000 square meters and is one of the earliest panda breeding centers in China.

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