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Singapore Airlines’ cancels trial of paper based meal boxes: Criticism rises over quality concerns

Singapore Airlines’ trial of eco-friendly paper meal boxes has been cancelled following critical feedback from customers. Despite initial claims of enhanced meal quality and variety, issues related to the packaging design and food quality were highlighted, leading to the decision to halt the implementation.

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In March 2023, Singapore Airlines (SIA) rolled out trial introducing paper-based meal boxes for economy class on selected medium- and long-haul flight routes.

The airline said that it aimed to enhance the quality and variety of onboard meals by serving hot meals in disposable dishes made from Forest Stewardship Council (FSC)-certified paper.

“The unique design of the new serviceware allows it to retain heat and moisture better than the current casserole dish. It also means we can now offer soupy and gravy-rich main courses, including long-time favourites such as laksa, mee siam, and congee on these routes.”

“As a result, customers can look forward to tastier meals and a wider variety of options on these medium- and long-haul flights,” said SIA  in a Facebook post.

However, in a recent development, SIA confirmed that they will not proceed with using paper boxes for the mentioned flights “for now,” based on feedback received from the trial earlier this year.

According to CNA, the airline spokesperson stated that customers and members of the public shared their feedback on the serviceware, highlighting the need for improvements in its design.

“We have also received the operational feedback on the trial and noted that we may need to improve the design of the box.”

Considering these factors, SIA decided to postpone the implementation of the new serviceware.

It is worth noting that despite these challenges and complaints, SIA reported a record annual profit of S$2.16 billion (US$1.63 billion) in early May.

Netizen’s comment highlighted the concern on maintaining food quality and in-flight service

Singaporeans expressed their support for SIA’s decision not to proceed with the paper-based meal boxes idea.

Some of them voiced their opinions on CNA’s Facebook post, reminding the airline that packaging design is not the sole factor to consider.

As SIA previously known for its exceptional in-flight meal service, even for its economy class, certain comments also emphasized that maintaining food quality and in-flight service is crucial for the sustainable operation of the airline.

One comment highlighted that the issue at hand revolves around the quality of both the packaging and the food and referred to the high-quality paper packaging used in Japan as an example.

Agreeing with the comment, a netizen added that if the Japanese can take pride in packaging food nicely, even in their convenience stores, she fail to see why a reputable airline like SIAs cannot do the same.

Another netizen added a satirical remark, speculating that if the top management does not make efforts to cut costs, they may not be able to afford to reside in the luxurious Good Class Bungalow (GCB) areas.

Some comments called out SIA “should be honest” with the real reason for introducing alternate packaging

Some netizens expressed their skepticism and questioned Singapore Airlines’ transparency regarding the real reasons for introducing alternate packaging, suggested that instead of emphasizing the benefits of the new packaging, the airline should be honest about the change in food quality since the COVID-19 pandemic.

“While prices for everything, including raw materials and food ingredients have gone up, hence it may cost more in that regards, even to provide low grade food, however was the ticket price adjusted to cover the extra cost (of low grade food)?”

A comment pointed out that Singapore Airlines’ focus appears to be solely on cost-cutting, evident from their recently announced record profits.

‘Public relation disaster’

A netizen expressed disappointment that loyal customers who choose SIA despite the higher charges are still being served with unsatisfactory meals, which he described as pathetic.

“S$ 870 million of Gov aid were given to the aviation industry during the pandemic period and once it’s profitable, SIA decide to reward themselves with fat bonuses.”

Another comment criticized SIA’s decision to rolled out the paper-based meal boxes, referring to it as a “public relations disaster”.

“This has been a complete PR disaster and negates the great human service. For starters, don’t tell us it’s going environmentally friendly. If it was, then it should be rolled out right through to Suite class and you know SIA won’t do that right?”

“May as well use newspaper wrapping like the good old days in the 60s”

Some netizens expressed their dissatisfaction with the use of paper-based meal boxes, for examples, one netizen pointed out the difficulty of eating from the paper box due to its tall and narrow design.

Another comment ridiculed the paper boxes, stating that they are unpresentable for an airline that claims to be premium, and sarcastically suggested that the airline should go back to using newspaper wrapping, reminiscent of the past in the 1960s, which might give a nostalgic and retro feel.

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Income Insurance respects government’s decision to halt Allianz deal, reviews next steps

Income Insurance Limited has acknowledged the Singapore government’s concerns and decision to halt its proposed partnership with Allianz Europe B.V. The company expressed respect for the government’s direction and emphasised its commitment to reviewing next steps while considering upcoming amendments to the Insurance Act.

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Income Insurance Limited has responded to the Singapore government’s decision to halt its proposed transaction with Allianz Europe B.V., a deal that would have seen Allianz acquire a 51% stake in the insurer for S$2.2 billion (approximately US$1.6 billion).

On 14 October 2024, the company stated it “respects the Government’s direction” and appreciates the recognition of its strategic efforts, noting that it will work closely with stakeholders to evaluate its next steps in light of forthcoming changes to the Insurance Act.

In its statement, Income Insurance said, “Income Insurance notes and respects the Government’s direction. Income Insurance appreciates the Government’s understanding of the strategic purpose behind Income Insurance’s corporatisation exercise in 2022 and acknowledgement that the partnership with Allianz was to strengthen Income Insurance’s position for the long run.”

The company acknowledged the government’s concerns about the structure of the transaction and the need for legislative amendments to provide a clear statutory basis for reviewing similar applications in the future.

The company further recognised the conditional nature of Allianz’s voluntary cash offer, noting that it is “pre-conditional and subject to regulatory approval.”

Following the latest developments, Income Insurance committed to reviewing the proposed amendments to the Insurance Act and stated, “Income Insurance will review and take into consideration the forthcoming amendments to the Insurance Act and work closely with relevant stakeholders to study and decide on the next course of action.”

Government’s Concerns

The government’s decision to block the deal was relayed by Edwin Tong, Singapore’s Minister for Culture, Community, and Youth, who cited concerns over how the transaction might affect Income Insurance’s ability to fulfil its social mission.

While the government acknowledged the strategic importance of Income’s corporatisation in 2022, it expressed concerns about the proposed capital extraction that would follow Allianz’s acquisition.

This capital reduction could significantly reduce Income Insurance’s capacity to continue providing affordable insurance to low-income Singaporeans.

Mr Tong highlighted that Income’s corporatisation in 2022 was enabled by an exemption from Section 88 of the Co-operative Societies Act, which allowed the company to retain an S$2 billion surplus for financial strengthening.

However, the proposed Allianz deal’s capital reduction seemed to contradict this intention. Without a clear, legally binding plan to safeguard this surplus for Income’s social mission, the government was unwilling to approve the deal.

Despite blocking the current transaction, the Singapore government has left the door open for future partnerships involving Income Insurance and potential external investors. Mr Tong clarified that the government’s objection was not to Allianz itself but to the terms and structure of the proposed deal, particularly its impact on Income’s ability to fulfil its social mission.

“The government’s view is not that NTUC Income should not seek partnerships or external capital; rather, we must ensure that any deal preserves NTUC Income’s ability to fulfil its social mission and does not undermine the cooperative movement as a whole,” Mr Tong stated.

Public Response and Opposition

The public and several prominent figures had voiced concerns following the announcement of the deal in July 2024. The proposal for Allianz to acquire a majority stake in Income Insurance raised fears that the insurer’s social objectives could be undermined by profit-driven motives typical of large multinational corporations.

The public outcry centred on concerns that Allianz, as a global insurer, might not share the same commitment to affordable insurance as Income Insurance, which had been serving Singapore’s working-class population for decades.

Critics were particularly worried that Allianz’s ownership could lead to increased insurance premiums, which might put essential services out of reach for Income’s lower-income clients.

Former NTUC Income CEO Tan Kin Lian expressed concerns about the potential shift in NTUC Income’s priorities, stating that the proposed deal could undermine its original purpose.

Similarly, ambassador-at-large Tommy Koh and former Group CEO of NTUC Enterprise Tan Suee Chieh voiced their opposition.

Mr Tan Suee Chieh went as far as to call the deal a “breach of good faith” and urged government regulators to intervene.

NTUC Income, Singapore’s one and only insurance co-operative, was corporatised in 2022 into Income Insurance Limited “to achieve operational flexibility and gain access to strategic growth options to compete on an equal footing with other insurers locally and regionally”.

Shareholders were assured at the 2022 annual general meeting that NTUC Enterprise will continue to be the majority shareholder of the new company post-corporatisation.

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OrangeTee, JustCo partner to empower agents and clients with coworking solutions

OrangeTee & Tie has partnered with JustCo to provide property advisers with enhanced access to flexible workspaces. The collaboration, formalised on 27 September 2024, aims to equip advisers with industry insights and access to JustCo’s network of coworking centres, enabling them to better serve commercial clients.

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Singapore’s leading proptech agency OrangeTee & Tie (OrangeTee) has signed a Memorandum of Understanding (MOU) with JustCo, Asia’s leading flexible workspace provider.

The partnership between both parties was inked on 27 September 2024 at the BMW Eurokars Experience Centre.

The collaboration between OrangeTee and JustCo further opens doors to creating more opportunities for OrangeTee’s property advisers, enabling them to “thrive and deliver greater value to their clients”, said a media release issued on 8 October.

As part of the partnership, there will be a series of seminars hosted by JustCo, focusing on the latest trends within the coworking space industry.

These seminars would equip OrangeTee agents with valuable insights to better serve their clients who are interested in flexible office solutions.

This partnership between both parties aims to benefit the property advisers focusing on the commercial client sector as they delve deeper into the industry insights of the office leasing sector in Singapore.

Beyond knowledge sharing, the property advisers will also have access to JustCo’s network of coworking centres across the Asia Pacific to get first-hand experience of the benefits of coworking spaces such as networking opportunities, greater flexibility, and access to a wide range of amenities.

Justin Quek, CEO of OrangeTee said, “This partnership goes beyond business.

“It empowers our property advisers to provide more comprehensive and flexible solutions to their clients, aligning with the evolving needs of modern workspaces.

“By offering JustCo’s vibrant and collaborative environments, our agents can help clients find the ideal spaces for their different business requirements.”

OrangeTee’s property advisers can enjoy a range of perks as part of the partnership.

This includes preferential rates for JustCo’s membership plans which will give them access to over 40 JustCo centres in Singapore and APAC.

With the flexibility to work from anywhere, JustCo’s membership is a dynamic alternative to support their business needs and provides them with opportunities to network and collaborate within the larger commercial community.

Kong Wan Long, Co-founder and Chief Commercial Officer of JustCo said, “Partnering with OrangeTee expands our agency network, allowing us to work with experts who thoroughly understand the property market in Singapore.

“This will allow us to tap into a wider base of potential clients, providing them with greater access to premium coworking spaces that foster productivity and collaboration.

“This collaboration reinforces our commitment to making workspaces more accessible and empowering businesses of all sizes to thrive in an environment tailored to their needs.”

JustCo has the largest footprint in Singapore with 20 coworking spaces in the Central Business District, East and West regions, including the prestigious Marina One office development and Changi Airport Terminal 3.

From January to September 2024, JustCo experienced a 20% increase in enquiries compared to the same period in 2023, highlighting a growing demand for coworking spaces in Singapore. Earlier this year, JustCo also opened a new centre at Hong Leong Building and 108 Robinson Road.

Chipson Ma, one of the long-service property advisers with OrangeTee since 2000, said, “Founded in 2000, OrangeTee has empowered property advisers with cutting-edge technology for over two decades.

“Tools like our online agent portal (Work@Home) and AgentApp allow agents to work seamlessly from anywhere. Our partnership with JustCo further enhances flexibility, providing agents access to coworking spaces they can also market to clients.

“This added convenience elevates the value of our services.”

The partnership with JustCo is the latest to be announced by the proptech leader.

Only recently, OrangeTee also partnered with automotive technology solutions, Motorist, which allowed OrangeTee clients to gain more leverage on their personal vehicle via Motorist while allowing agents and their clients to have access to various perks from the Motorist Premium membership.

This includes car refinancing options to reduce their clients’ total debt servicing ratio and improve their property loan eligibility.

In mid-September, OrangeTee was also the presenting sponsor for The Home Expo 2024 which brought together more than 12,000 property agents, homeowners, industry experts, and exhibitors to the Suntec City Singapore Exhibition and Convention Centre.

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