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Family service centre rejects family’s request without referral to appropriate agencies

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A member of the public, John Lok, wrote an open letter to the Ministry of Social and Family Development, urging the Ministry to improve its service.

On a Facebook post written on Sunday (11 December), Mr Lok wrote that his family made an arrangement with Seng Kang FSC (Family Service Centre) to discuss about their communication problem with their child.

He wrote that prior to this appointment one week before, they had visited this FSC and spend around 15 minutes to answer some questions and making the appointment for this 8 December appointment.

Mr Lok also noted that he and his wife specifically applied for leave from work to attend the appointment.

4pm that day, Mr Lok, his wife and his child, one senior interviewer and an intern who sit-in to understudy the interview attended the meeting and spent an hour going through the questioning session and filling up four personal confidential information forms.

The interviewer then asked them to wait to consult her superior about the case. About five minutes later, she got back to the room and told his family that their case is beyond the service centre’s expertise and ask the family to go to another organization to seek for help.

“Upon facing this situation, both me and my wife were utterly disappointed with the results of this whole episode! We took leave from work and I remember even during the meeting my wife’s phone still receiving call from her clients,” he wrote.

“Yet after all the time we have been wasted in the meeting with no results at the end. That is not what we had expected. Does it mean that this is like buying things in the wet-market, because FSC did not sell the things we want so we got to go some where else? If social service have degraded to such an extent, I am really sad about the future of government linked social services!” he added.

Mr Lok then compared his case to consulting a GP by visiting a polyclinic. He noted that even if the GP could not help for one’s illness, he will writee a letter and channel the patient to a hospital specialist, and the hospital will call this patient for an appointment and so on. Not to mention about the consulting time is just a few minutes in polyclinic comparing to their case in FSC which lasted for an hour.

On MSF website there is a statement which said, “Information and Referral (I&R): Linking families to more appropriate help agencies and resources in the community.”

“We did not see this apply to my family case. We were just ask to leave and seek for help in another organization by ourselves!” wrote Mr Lok and added, “I sincerely hope that the FSC under MSF can be as efficient and effective in their services as compare to polyclinic, therefore can service Singaporean family as efficient as serving the foreigner.”

However, Mr Lok does not wish to have this matter escalated and noted that his letter is just to urge for service improvement by the ministry.

There has not been any reply from the MSF on Mr Lok’s letter.

Seng Kang FSC is one of the centres run by Ang Mo Kio Family Service Centre (AMKFSC), which is largely funded by the MSF and the Tote Board Social Service Fund. AMKFSC spent 9.6 million on staff cost in the year 2015.

On Monday, MSF replied on TOC’s Facebook stating, “We have contacted John, and we are currently helping to look into this. The Family Service Centres (FSC) provide help to individuals and families with personal, social and emotional challenges in their lives. To locate the nearest FSC, please visit www.msf.gov.sg/fsclocator.”

On Tuesday, Mr Lok posted on his post, updating on the case,

“The FSC had called me and sounds concerning, they will be contacting me again after Christmas, they promise to appoint a social worker to visit my family regarding this case. Thanks to MSF.

My family would also like to express our gratitude to those who are concerning this case.

Thanks to the non-mainstream media that help to make aware this case for the improvement of the social work services in our society.”

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Ng Eng Hen: Dust clouds likely caused armoured vehicle collision during Exercise Wallaby

Dust clouds limiting visibility likely contributed to the collision between two Hunter vehicles during Exercise Wallaby, Defence Minister Ng Eng Hen explained in his parliamentary reply. 12 servicemen sustained mild injuries, but safety measures prevented more serious outcomes. A formal investigation is ongoing to ensure further safety improvements.

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SINGAPORE: Low visibility caused by dust clouds was identified as the likely cause of the collision between two Hunter armoured fighting vehicles (AFVs) during Exercise Wallaby last month, Defence Minister Ng Eng Hen said in a written parliamentary response on Tuesday (15 October).

The incident, which occurred in Queensland, Australia, on 24 September 2024, resulted in mild injuries to 12 servicemen.

Dr Ng’s statement was in response to a parliamentary question from Mr Dennis Tan, Workers’ Party Member of Parliament for Hougang SMC.

Mr Tan asked for details on the accident, specifically its cause and whether any lessons could be applied to enhance training and operational safety within the Singapore Armed Forces (SAF).

The collision took place during a night-time movement of Hunter AFVs at the Shoalwater Bay Training Area.

The vehicles were returning to base when one rear-ended another. Dr Ng explained that the dust clouds generated by the AFVs’ movement significantly impaired visibility, might likely contributing to the accident.

The 12 affected servicemen sustained mild injuries and were promptly taken to the nearest medical facility.

None of the injuries required hospitalisation, and all 12 servicemen were able to rejoin their units for training the next day.

According to the minister, adherence to safety protocols—such as wearing seat belts and protective gear—played a crucial role in limiting the injuries to mild ones.

Following the incident, a safety pause was immediately implemented, with all drivers being reminded to maintain proper safety distances, especially when visibility was compromised.

Troops were also reminded to adhere strictly to safety protocols, including the proper use of safety equipment, Dr Ng added.

The safety lessons from the incident were shared not only with the affected units but also with other participating groups in the exercise, as well as units back in Singapore, through dedicated safety briefings.

Mr Tan also asked about the broader implications of the incident. In his response, Dr Ng said that a formal investigation had been launched in accordance with SAF’s safety incident protocol.

The investigation aims to assess the circumstances more thoroughly and identify any further measures that could be taken to enhance safety.

Dr Ng shared that recommendations arising from the investigation will be implemented where necessary.

Exercise Wallaby is SAF’s largest unilateral overseas exercise, and the 2024 edition began on 8 September, running until 3 November.

The exercise involves approximately 6,200 personnel, including 500 operationally ready national servicemen.

The exercise has been conducted at Shoalwater Bay Training Area in Queensland since 1990, and it is a key part of SAF’s overseas training program.

The Hunter AFV, one of the vehicles involved in the collision, is a state-of-the-art platform jointly developed by the Defence Science and Technology Agency, the Singapore Army, and ST Engineering.

It replaced the SAF’s aging fleet of Ultra M113 AFVs in 2019, which had been in service since the 1970s. The Hunter is equipped with advanced features, including a 30mm cannon, a 76mm smoke grenade launcher, and an automatic target detection and

tracking system designed to enhance operational effectiveness. It is also capable of traveling at increased speeds and covering longer distances, making it a versatile asset for the SAF.

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Government to “carefully consider” Lee Hsien Yang’s demolition application for 38 Oxley Road

The Singapore Government will “carefully consider” Mr Lee Hsien Yang (LHY)’s application to demolish the house at 38 Oxley Road. LHY announced his intent on Tuesday morning following the recent death of his sister, Dr Lee Wei Ling, reaffirming his commitment to honour his parents’ wish for the house’s demolition.

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The Singapore Government has indicated that it will “carefully consider” Mr Lee Hsien Yang’s (LHY) application to demolish the family home at 38 Oxley Road.

LHY, the youngest son of Singapore’s founding Prime Minister, the late Lee Kuan Yew (LKY), announced his intention to apply for the demolition in a Facebook post on 15 October 2024, following the death of his sister, Dr Lee Wei Ling, on 9 October.

The announcement marks a significant development in the ongoing saga over the fate of the historically significant property, which has been at the heart of a family dispute since LKY’s passing in 2015.

In his will, executed in December 2013, LKY expressed his desire for the house to be demolished “immediately after” Dr Lee moved out of the property. Dr Lee, a prominent neurologist, had been the last remaining resident of the house.

LHY reaffirmed his commitment to carrying out his father’s wishes, stating, “After my sister’s passing, I am the only living executor of my father’s estate. It is my duty to carry out his wishes to the fullest extent of the law.”

He added that he would seek to build a small private dwelling on the site, which would be “held within the family in perpetuity”.

LHY also referenced his brother, Senior Minister Lee Hsien Loong’s (LHL) remarks in Parliament in 2015, when he was Prime Minister, stating that upon Dr Lee’s passing, the decision to demolish the house would rest with the “Government of the day.”

In response to media queries regarding LHY’s announcement, a spokesperson for the Ministry of National Development (MND) acknowledged the intended application and emphasised that the Government would “carefully consider issues related to the property in due course”.

The spokesperson also highlighted that any decision would need to balance LKY’s wishes, public interest, and the historical value of the house.

The house at 38 Oxley Road, where key decisions about Singapore’s path to independence were made, has been a focal point of public and political discussion.

The future of the house became contentious in 2017 when LHY and Dr Lee publicly accused their elder brother, LHL, of trying to preserve the house against their father’s wishes for political reasons.

LHL denied the accusations, issuing a Ministerial Statement in Parliament, where he also raised concerns over the preparation of their father’s final will. He clarified that he had recused himself from all decisions regarding the property and affirmed that any government action would be impartial.

In 2018, a “secret” ministerial committee, which was formed in 2016 to study the future of 38 Oxley Road, proposed three options: preserving the property and designating it as a national monument, partially demolishing the house while retaining the historically significant basement dining room, or allowing complete demolition for redevelopment. LHL accepted the committee’s conclusions but stated that no immediate decision was necessary, as Dr Lee was still living in the house.

In a statement conveyed by LHY on behalf of Dr Lee after her passing, she reiterated her strong support for her father’s wish to demolish the house. “My father, Lee Kuan Yew, and my mother, Kwa Geok Choo, had an unwavering and deeply felt wish for their house at 38 Oxley Road to be demolished upon the last parent’s death,” the statement read.

She added, “He had also appealed directly to the people of Singapore. Please honour my father by honouring his wish for his home to be demolished.”

Despite selling the house to LHY at market value in 2015, LHL’s stance regarding the house’s preservation became a public issue, especially after the family disclosed that the Government had raised concerns about reinstating the demolition clause in the 2013 will. The ministerial committee had reviewed the matter, but a final decision was deferred until now.

The fate of 38 Oxley Road remains to be seen, but the Government’s decision will likely have lasting implications for the legacy of the Lee family and the conservation of Singapore’s historical landmarks.

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