More than 39,000 contacts to national mindline 1771 since June 2025
More than 39,000 contacts have been made to national mindline 1771 since June 2025, with most help-seekers aged 20 to 35. About 10% required immediate crisis intervention, while 75% sought early support and counselling.
- National mindline 1771 has handled over 39,000 contacts since June 2025.
- Most help-seekers are aged 20 to 35, with similar numbers of males and females among disclosed cases.
- About 10% required immediate crisis intervention, while 75% sought early support and counselling.
More than 39,000 calls, messages and webchats have been handled by counsellors at national mindline 1771 since its launch in June 2025, according to Health Minister Ong Ye Kung in a written reply on 13 February 2026.
About 26% of help-seekers chose not to disclose their personally identifiable information, he said in response to parliamentary questions from Workers’ Party NCMP Eileen Chong Pei Shan.
Mr Ong stated that contacts were distributed across channels at approximately 60% via telephone, 25% via WhatsApp and 15% via webchat.
Most help-seekers did not explicitly reveal their age or gender. Gender could be determined in around 37% of cases, with fairly similar numbers of males and females among those identified.
For those who disclosed their age, the largest group comprised individuals aged 20 to 35.
A total of 865 help-seekers, or 44%, were in this age band.
Another 545 individuals, or 28%, were aged 36 to 64.
Some 462 help-seekers, or 23%, were below 20 years old, while 97, or 5%, were aged 65 and above.
In terms of service needs, approximately 10% of help-seekers required immediate crisis intervention.
The majority, about 75%, required early support and counselling.
The remaining 15% sought wayfinding assistance and referrals to appropriate services.
According to Mr Ong, common referral pathways included Community Outreach Teams (CREST), Community Intervention Teams (COMIT) and Family Counselling Centres (FSCs).
The parliamentary questions had sought details on demographic profiles, service utilisation across contact channels, anonymity rates and the types of support required since the hotline’s launch.
National mindline 1771 was introduced in June 2025 to strengthen access to mental health support by establishing Singapore’s first national round-the-clock mental health helpline and textline service.
It serves as a single point of contact for individuals seeking immediate emotional support or guidance on accessing professional care.
Beyond immediate counselling and crisis support, individuals requiring longer-term care may be linked to appropriate community-based services. Counsellors may also provide information on other mental health resources, including primary care providers, for help-seekers to approach directly.
Those who require ancillary assistance, such as social or disability support, may be referred to relevant social service agencies.
