National mindline 1771 received over 47,000 contacts since June 2025 launch

More than 47,000 calls, messages and webchats have been received by national mindline 1771 since its launch in June 2025, Coordinating Minister for Social Policies and Minister for Health Ong Ye Kung disclosed in Parliament on 7 April 2026. The figure was contained in a written reply to an oral question that went unanswered before the close of question time.

The question was filed by Workers' Party Non-Constituency Member of Parliament Andre Low, who sought data on call volumes and the number of unanswered contacts, whether there were plans to expand the pool of full-time counsellors, and how many volunteers had been trained under the pilot launched in late 2025.

Ong confirmed that as of December 2025, the dropped-calls rate stood at approximately 12 per cent. The Minister did not provide the requested absolute number of unanswered calls. He noted that help-seekers experiencing a dropped call are able to access assistance immediately through WhatsApp messaging and webchat on a 24/7 basis, presenting the multi-channel structure as an operational safeguard against service gaps.

On staffing, the Minister confirmed that national mindline 1771 "is manned mainly by full-time counsellors and has plans to hire more to meet the demand," without specifying a target headcount or timeline. At launch, the Ministry had announced a founding team of around 30 full-time counsellors and staff.

On the volunteer programme, more than 25 individuals had been trained as of December 2025 and could be deployed when needed, following a pilot initiated in the second half of 2025 to build community capacity in counselling, psychological first aid, and crisis management.

The April figures build on data previously reported to Parliament in February, when the Minister provided a written reply to questions filed by fellow WP NCMP Eileen Chong Pei Shan.

At that point, the service had handled more than 39,000 contacts since inception, with telephone accounting for approximately 60 per cent of contacts, WhatsApp at 25 per cent, and webchat at 15 per cent. About 26 per cent of help-seekers had chosen not to disclose their personally identifiable information. Gender could be determined in around 37 per cent of cases, with fairly similar numbers of males and females among those identified.

On the age profile of help-seekers who disclosed their age, the largest group comprised individuals aged 20 to 35, accounting for 865 contacts or 44 per cent of that cohort. Those aged 36 to 64 made up 545 contacts or 28 per cent, while 462 help-seekers or 23 per cent were below 20 years old and 97 or five per cent were aged 65 and above.

In terms of service needs, approximately 10 per cent required immediate crisis intervention, about 75 per cent required early support and counselling, and the remaining 15 per cent sought wayfinding assistance and referrals, with common pathways including Community Outreach Teams (CREST), Community Intervention Teams (COMIT), and Family Counselling Centres.

National mindline 1771 was inaugurated on 18 June 2025 as Singapore's first national mental health helpline and textline service. It operates across three channels — telephone, WhatsApp, and an online webchat on mindline.sg — and offers counselling, guidance on common mental health queries, and referrals to professional healthcare providers, community support groups, and social service agencies.

The service also works in partnership with Caring Action in Response to Emergency (CARE) Officers from the National CARE Management System, who provide additional psychological support capacity during both routine operations and crisis situations.